I’ve recently transferred my data onto a new phone and for whatever reason this app will not allow the verification to go through when it always did for my old one. It’ll stay stuck loading forever. I’ve tried refreshing the app, deleting and re-downloading, and restarting the phone. Nothing will work. And from the looks of it, others have been having trouble logging in as well. Please fix this as soon as possible.
Developer Response
Thank you for taking the time to share your feedback. We apologize for any inconvenience you’ve experienced. We want to make this right for all Members. Please email us at memberfeedback@orangecountyscu.org and a member of our team would appreciate the opportunity to get in touch.Every time I try to login for my account the app isn’t allowing me to check my account. There’s needs to be an updated version because I don’t have any use with the older version that deleted. At least with the version that was deleted you can access the app to check you account. This version doesn’t allow anyone to enter the app.
Developer Response
Hello, thank you for taking the time to share your feedback so we can continue to improve our offerings. We apologize for any inconvenience you’ve experienced with our app/online banking system. Please email us at memberfeedback@orangecountyscu.org and a member of our team would be happy to get in touch to help resolve the issue. Thank you.I’ve never been able to open this app and check my account via my phone.
Haven’t been able to log into the app for so long! It’s been months and many at that. I figured my app needed an update but that hasn’t solved the issue through multiple updates now. It’s hopeless. Put in my log in credentials and it just has the never ending scrolling wheel, so frustrating. Only can log in via a traditional browser on my phone, tablet, or desktop.
Developer Response
Hi there, we apologize for any inconvenience you’ve experienced with our app/online banking system. Please email us at memberfeedback@orangecountyscu.org and a member of our team would be happy to get in touch.OCCU is large enough to employ an IT team with the knowledge and skill to develop an interface that is professional and reflects modern banking concepts. The purpose in upgrading a system, disrupting regular business and causing havoc amongst members, is to upgrade and improve, however, the new program is ridiculous. I cannot access account history beyond the current month and hyperlinks online return you to the current page. Every action requires you to contact customer service, asking you to input sensitive personal information and then verifying yourself to the representative after sitting on hold for a very long time. I was hoping the new system would include newly designed bank cards or at the very least, a few options for cards. The new system is now in sync with the ugly card that is constantly considered fake.
Developer Response
Thank you for taking the time to share your feedback so we can continue to improve our offerings. Please email us at memberfeedback@orangecountyscu.org and a member of our team would be happy to get in touch.Terrible app. No widget. The old app was more efficient and worked great. Facial recognition NEVER works, doesn’t even pop up. Remember me doesn’t work. WHYYY do I have to enter my login credentials every time. SO annoying.
It’s terrible. Hasn’t worked in months.
I have not been able to sign on for many months. When I log it I get a spinning wheel and it gets stuck. Please fix.
I came to the reviews to see if I was the only one having issues logging in. Haven’t been able to sign on to my account through the app. It only works when I sign on either my computer web browser. Kinda annoying.
Developer Response
Hi Rcflores, we’re sorry to hear of your frustration and would like to offer some assistance. If interested, please email memberfeedback@orangecountyscu.org and a member of our team would be happy to help.I haven’t been able to use the app for the last few weeks. Nothing will load and I have the most recent update. I’ve tried two different phones. So I end up just going to my browser and logging in that way.
Developer Response
Hello gmac1138. We are sorry to hear you’re unable to sign in and would like to offer technical assistance. Please email us at eservices@orangecountyscu.org. We look forward to hearing from you and resolving the issue.
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