Save lots of Money with this App!
For my vehicle and driving habits, I save about $80 a month on gas using this app every time I pump up my 4Runner. I also live in California so prices are high but that is amazing! This is because for every 1,000 points I earn, I get $1.00 off per gallon when I gas up. Since my 4Runner has a 23 gallon tank, I get that same reward for every 16 gallons I fill up. So basically every time I fill up, which is at 3/4th of a tank, I save a $1 on every gallon I purchase. That adds up, and paying on your phone is way easier than paying at the pump. The app tracks you and your rewards, so all you do when you pull up to Chevron is select your pump number and pay. Super easy to use and save money, especially if you have a truck! Highly recommend!
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Great App!
I honestly really love this app! I can choose my pump number, car was type of in getting one, saving number automatically input and all I have to do is get out, open my tank and press premium then fill my tank! It’s great. The location only when I’m using the app knows which Chevron I’m at so I don’t have to worry about it and, done. No getting out, fumbling with cards, typing my phone number in any longer; it’s perfect. Love it!
Only downside I’ve noticed- if there’s one at all, is that occasionally (very occasionally), the app doesn’t recognize a particular chevron station. Not sure if this is because that particular station doesn’t participate in the app or what? The discounts on top of the rewards number still apply; I just have to get out and do a lot more manually vs how I typically do. This has only happened at two locations. Both were near my home. Both were small, out of the way; no car wash and no mini-mart so maybe it’s just that they don’t get enough business to participate with how the app works? Either way, no huge deal whatsoever as like I said, the discounts can all be used. Just takes a little longer.
Other than that- awesome! I use it every time I’m getting gas!
Only downside I’ve noticed- if there’s one at all, is that occasionally (very occasionally), the app doesn’t recognize a particular chevron station. Not sure if this is because that particular station doesn’t participate in the app or what? The discounts on top of the rewards number still apply; I just have to get out and do a lot more manually vs how I typically do. This has only happened at two locations. Both were near my home. Both were small, out of the way; no car wash and no mini-mart so maybe it’s just that they don’t get enough business to participate with how the app works? Either way, no huge deal whatsoever as like I said, the discounts can all be used. Just takes a little longer.
Other than that- awesome! I use it every time I’m getting gas!
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Response from developer
Thanks for taking the time to share your feedback with us. We appreciate your business and are happy to know the app is easy to navigate and is helping to save you money at the pump. Safe travels! - Michele
The App didn’t work for me recently
I went to the pump and used the App; however, after waiting and waiting, the App was trying to connect, but would not. I cancelled and tried three more times, all the while standing next to the car and the pump. I then went inside and the attendant knew nothing about the App use. I went out again and tried two more times. I finally called Chevron/Techron and there was a recording that said they were having technical difficulties. In the end, I just paid with another credit card, but lost out on the additional $.10 per gallon I would have saved. Later on, I tried calling the company several times, even left messages, but no one responded or ever called me back. I can only say this was a very bad customer service experience. I no longer think Chevron/Techron is special and certainly they do not care about their customers.
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Response from developer
Thanks for reaching out to us. Our team can review your transaction and see what happened. You can reach them at 855-285-9595, option 3 and they can assist. - Michele
Poor Customer Service
When I was a teenager, Chevron was one of my first credit cards. I manage the card very well and always paid the balance in full. I remember thinking to myself. I’ve been a cardholder for 20 years and never once have they personally thank me for my business. so I decided to close my Chevron account and just pay cash. Now I use the Chevron app again because I want to give them another chance. I have found that it’s very difficult at Chevron locations when there is no Wi-Fi I am unable to use my app. I Chevron should provide free Wi-Fi for their application users trying to pay at the pump otherwise they are stuck either a getting no gas or B using an alternative method of payment. I also want you to know recently filling up at a gas station across from Wekopa casino in fountain Hills Arizona the gas pumps were shut off while I was trying to fill my vehicle. I was in the midst of filling it and the attendant decided to close the gas station seven minutes early and I was stuck without gas. Unfortunately, lately I’ve had bad experiences or Chevron. I’ll continue to try using their services, but I feel they should pay a little bit more attention customer service and the needs of their customers going forward. Thank you for reading this review and have a nice day.
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Chevron declines transaction but still holds the money
I tried to use my app today to make a purchase.
The response was “Chevron declined” however the app still charged my debit card. The cashier said there was a system error on that pump.
I called customer service and they too said there was an error causing this to happen. However that doesn’t change the fact that it’s going to take 7 days for my bank to return my money because chevron had a FAULTY system. But Chevron does not want to take any responsibility for this problem. For a multi billion dollar business, I expect the app and pumps to operate perfectly and if they don’t, I expect some sort of compensation. I can’t put gas in my car now. Clearly this is a resource that I can’t live without. But chevron does not care. Customer service seems and sounds outsourced. What do they care ? The app is useless. Youve been warned.
The response was “Chevron declined” however the app still charged my debit card. The cashier said there was a system error on that pump.
I called customer service and they too said there was an error causing this to happen. However that doesn’t change the fact that it’s going to take 7 days for my bank to return my money because chevron had a FAULTY system. But Chevron does not want to take any responsibility for this problem. For a multi billion dollar business, I expect the app and pumps to operate perfectly and if they don’t, I expect some sort of compensation. I can’t put gas in my car now. Clearly this is a resource that I can’t live without. But chevron does not care. Customer service seems and sounds outsourced. What do they care ? The app is useless. Youve been warned.
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Doesn’t work in the rural area I live
I received an e-gift card that required the app. The fuel stations are listed on the app and show me how to get there. I went to two different stations. The first station attendant said “The app has never worked here” and had no other advice. I left and went to the next nearest station. It also didn’t work. The attendant said “I don’t know what to tell you” and “you can’t use that (the e-gift card number) in here, I have no way to do it.” I was forced to pay cash instead because I was on the way to the hospital for cancer testing and needed fuel. Later on, I drove to the nearest city and it worked fine. Completely counterproductive to have to drive half an hour to use it, and even after complaining, the stations that don’t work are still listed on the app’s map as my nearest participating locations. I uninstalled.
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Love the app
This app has been wonderful. I’ve been using it for the last 4 months without any of the reported problems. Only one station did not participate in the program. I can even combine rewards from the app with my local grocery store rewards, so often I am getting at least 10 cents per gallon discounts.
I would love to see a simple gas mileage tracker that would request current odometer miles then take the gallons put into the car from the transaction, then display mileage to me. It would be awesome for it to help keep track of and notify of when basic vehicle maintenance, such oil changes and tire rotation, are due.
I would love to see a simple gas mileage tracker that would request current odometer miles then take the gallons put into the car from the transaction, then display mileage to me. It would be awesome for it to help keep track of and notify of when basic vehicle maintenance, such oil changes and tire rotation, are due.
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Response from developer
Well, thank you very much for the positive review! We will also share your suggestion with our development team. Your business means a lot to us, and we hope to have the chance to serve you again soon. - Michele
Not Worth the hassle
Just deleted this app. First, the app was difficult to setup; one account, two users on two different phones, but we did finally get it. First time we used the app it did work. Second, after the first use every time we gassed up we were required to login in and go back through the setup process and two step verification. Guess it isn’t designed for people who only gas up once a month. Third, we recently got new phones and new numbers (previous carrier wouldn’t release our numbers). Even though I changed our numbers with the company the app wouldn’t accept them. It wanted a brand new profile which it won’t accept because the email is already in use. Arrrrrgggghhhh! So just decided it ain’t worth the hassle. Back to using the card which works at least half the time.
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Response from developer
Thanks for reaching out to us. Our team can review your account profile and see what is happening. Please contact them at 855-285-9595, option 3 and they can assist with this issue. - Michele
App is great but a few things would make it better..
The app has been great and it makes it way easier to pay at pump with PayPal/debit card… I also love that I’m able to link my PayPal account to pay that’s been great. Also being able to add my Safeway rewards phone number is cool as well!! The app is great and I definitely recommend it for sure… the one thing I think could make it better would be if you were able to choose the amount of points/cents off your gas.. like if you don’t want to use the full 10cents or 25cents off or whatever then you could choose to only use 5cents off each gallon at that purchase.. I think that would be awesome because there’s times when I go to get gas but I’m driving my boyfriends car and I don’t want to use all my points putting gas in his car and then not have many points when I go to get gas in my car .. that would just be super helpful and I would for sure give it 5 stars if they changed it so you were able to do that! But other then that I have been loving the app so far. 🙂
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Response from developer
Thanks for the feedback! Chevron is always driving to add features to improve the customer experience and make using our digital products easier for our consumers. Thanks again for using the app, and we will pass this suggestion along to our mobile development team. - Michele
Garbage time wasting scam
On my way to spend the whole day at the hospital today stopped to get gas. Got a notice this morning about my $1 off a gallon and triple rewards. Opened and closed app multiple times at home and it worked good. Arrived at the chevron at 6:44am that said it was open at 5:30am on the internet. App would not work. Attendant hadn’t even primed the pump yet. I didn’t know each pump had to be primed before use. Tried so many ways to get fuel. App, phone number at pump. Nothing was working. It finally scammed me and said it sold me .21 cents of gas. So I wasted almost a half an hour. Attendant was a jerk. Priming every pump but mine first. Helping everyone else but me fist and I was there first. Lost my $1 off a gallon and my triple rewards and still didn’t get any gas on my way to the hospital to spend the day with a dying family member. Great way to start off the new year. Thanks Chevron!
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