Promo scam
We use chevron gas often and recently saw their promo for getting the advantage card and being able to get 55¢ of savings per gallon for the first whatever time frame. The catch is you have to be able to add your new chevron advantage credit card to the chevron app and pay through the app with their credit card. Spoiler alert you can’t. You can add any ole other card you’ve got to your account let no problem but as soon as it’s the advantage card nope. Then it says to contact customer service and they give you the run around and never give you an answer or help add the card to your app.
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Useless app
I have never had a problem using the Exxon-Mobil and Shell apps to pay for gas as those respective stations, but I have rarely had success in using the Chevron app. It seems not to retain my login info, and every time I try to use it it asks for different information. After it asked for a PIN, I memorized the PIN to be able to use it the next time, but it hasn’t again asked for it. One time it said there was a problem processing the payment, but the payment had gone through. Today, while at my usual Chevron station (not in a remote location), the app did not recognize that I was at a Chevron station! My time is too valuable to waste, and now that I discovered that the station keeps hand sanitizer on a table inside (the station’s pumps NEVER print receipts), I think I will no longer try to use the app.
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Response from developer
Hi- We apologize for your recent experience using the mobile app. To assist you further, please call us at 855.285.9595, option 3 or e-mail us at cccweb@chevron.com. We would love to gather more information about the incident and investigate as to why it didn’t work on your device.
In and out
This was so quick and easy. First time experience was awesome. Let’s see if it will continue. The only thing I didn’t see changed was the price per gallon. I’m looking to save at the pump, but If I’m still paying the same price per gallon using the card. I will go back to using cash to get the savings.
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Was great, now terrible. Just use your card.
Don’t waste your time. Loved the original version of this app, but then recently it said I needed to log in. When I did, it insisted on my phone number instead of my email, tried to get me to agree for Chevron to send me texts (I didn’t), and then set a default of Apple Pay. That’s not what I wanted, but it would not let me enter my Chevron account. There is a button for that, but it just sat there doing nothing, so I said, “okay, that account works.” Went to fill up, everything was like before at first, then suddenly asked for my PIN. PIN? What PIN? Apple Pay uses finger or face ID. That was the last straw — too many hurdles, hassles and obstacles just to buy gas. The idea with mobile device payment is to be easier than using a card. Since it’s easier to use the card now, I deleted the app and will not use again.
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Only partially works
I give it 2 stars only because it does locate the closest Chevron station.
I’ve tried paying at the app at 4 different stations in 3 different cities and it has never worked. It always says there was a problem processing the payment. I can get out and pay at the pump using the same card that is registered to the app and there is no problem. Really it’s just taking up memory space if it’s not working because a smart phone will find the closest Chevron any way.
I’ve tried paying at the app at 4 different stations in 3 different cities and it has never worked. It always says there was a problem processing the payment. I can get out and pay at the pump using the same card that is registered to the app and there is no problem. Really it’s just taking up memory space if it’s not working because a smart phone will find the closest Chevron any way.
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Absolute worst app and pmt process
Update 10/30 - got worse indeed, can no longer login to pay chevron card online.
Totally useless app for my purposes!
Here is an idea Chevron - change the bank you use to manage your gas cards. Synchrony is the absolute worst bank when it comes to online capabilities.
Every update only makes the app worse. They removed face sign on and now forced old customers to recreate an account not leveraging any of the data from previous account, including autopay info. What’s the next upgrade? Return to paper billing?
Totally useless app for my purposes!
Here is an idea Chevron - change the bank you use to manage your gas cards. Synchrony is the absolute worst bank when it comes to online capabilities.
Every update only makes the app worse. They removed face sign on and now forced old customers to recreate an account not leveraging any of the data from previous account, including autopay info. What’s the next upgrade? Return to paper billing?
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Broken app - does not work for me!
This app does not work for me at all. When I pull into a Chevron station, select the pump to authorize, then select purchase gas it gives me a message that something went wrong. Have contacted Chevron support which stated they would be contacting me to resolve the issue. But no one has contacted me. Apparently the app was not tested very well! I have no issues using Chevron competitors apps on my iPhone XR.
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Card problems
Card I’ve used every time here without a hitch first ask me for a 6 digit pin sent to my phone which I verified no problem, then it asks me for a 4 digit pin that I was never sent nor created so it declined me gas…I exited out and tried again same thing. So finally I shifted that card to my Apple Pay Card and finally no problems nor did it bother me for a single code…ridiculous. This late at night it should work quickly and smoothly especially with the same card I’ve used more times then I have fingers at my neighborhood gas station I use half a dozen times a week with the same card it declined twice. I won’t use this App again if continues to give me this issue. Especially since it’s my only choice considering the employees choose to leave every day at/or before 9:00p, must not like making money cuz this is one of the busiest gas stations I know of.
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Response from developer
Thanks for reaching out to us. We are sorry for the inconvenience. In order to improve your experience, we would like to understand more about the issue you encountered. Please call us at 855.285.9595. option 3 or e-mail us at cccweb@chevron.com and we'll look into this for you.
Does not work
I have not been able to link any of my credit cards to this app, not even Apple Pay (the app was downloaded from the App Store). I always get a “problem processing payment” message each time I try to pay for fuel through the app. I uninstalled and reinstalled the app, and then it would not accept any payment cards I input. The customer service person I spoke with documented my issues and said they would make a note for the developers to investigate the problem. I am still waiting…
I have now got the generic response from the Chevron people “contact your financial institutions to resolve this problem”.
I am deleting the app because it is clearly not ready for prime time, unlike the competitors’ apps (Exxon and Shell) which have worked seamlessly from the start.
I have now got the generic response from the Chevron people “contact your financial institutions to resolve this problem”.
I am deleting the app because it is clearly not ready for prime time, unlike the competitors’ apps (Exxon and Shell) which have worked seamlessly from the start.
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Response from developer
We'll look into this issue for you. Please send us a note at cccweb@chevron.com or call us at 855-285-9595 so that we can follow up. Thank you.
Payment System not ideal
I love the idea of paying for gas through the app; however, the Synchrony portion of the payment system is greatly flawed. It will not take me to the payment system. When the cards first got converted, it told me I had a zero balance and then charged me a late fee for not paying. Now, I cannot access my balance again to check for payment. I am very app savvy so this glitch is very frustrating. Fix it, please, or I will be forced to use Shell or Exxon.
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