Leave a Review simplehuman mirror
New app is a disaster
My mirror is on the WiFi and the old app was fine. New app only gives me Bluetooth option and my mirror is not found at all in new app. Thanks for nothing. Maybe this is a strategy for getting people to buy a new mirror, which would be sad.DMCPK
Developer Response
Sorry to hear that we can help! Please reach out to our support team directly and we can further assist. You can reach us at support@simplehuman.com or chat with us immediately here: https://www.simplehuman.com/pages/contact-usOld Software
Why make something that works perfectly, then give us an update that works for crap!! Please fix this… my mirror turns off every second even when I’m using it… this is not what I paid for…Rella's iPhone
Developer Response
Hi Rella Thank you for this feedback! Please reach out to our support team directly and we can further assist. You can reach us at support@simplehuman.com or chat with us immediately here: https://www.simplehuman.com/pages/contact-usNew app is terrible
I don’t understand why they changed the app when the old app was working fine. This new app is terrible. I can’t see how much battery I have left on my mirror and I can’t set the sensor for more than 30 seconds, so the mirror turns off every 30 seconds unless I have my face pressed up against it. It’s very annoying! I thought it was out of battery or malfunctioning until I was able to get into the app (that also took a long time) to see the sensor settings has changed. I also didn’t receive any notification that the old app was discontinued and I had to download a new one. Please update with these features!Show lessChachi824
Developer Response
Thank you for this feedback! I will notify our technology development team. I suspect that we will release updates to improve certain features in the near future. Please stay tuned and thank you for your interest in simplehuman! If you have further concerns, feel free to reach out to us directly here: https://www.simplehuman.com/pages/contact-usReturn the Old App Features
My perfect mirror is no malfunctioning with this new version of the app. The app doesn’t recognize my mirror, the sensor suddenly malfunctions and I can no longer adjust the brightness. Fix this!AMorgSH
Developer Response
Thank you for this feedback! I will notify our technology development team. We may be able to fix this with a quick mirror reset and re-link. Please see here how to reset your mirror: https://www.simplehuman.com/pages/product-support-list/sensor-mirrors If you're still having issues, please reach out to us directly here: https://www.simplehuman.com/pages/contact-us or email at support@simplehuman.com and we'll take a further look ASAPSadly, no way to give this zero stars.
I’m using the older, Pro mirror. With the old app you could set the type of light you wanted and how long you want the mirror to stay on after it’s activated. With this new version of the app those options are still available but can’t be saved…so why did they bother? On the old app you could also see the level of battery charge yet that function has disappeared with this version. So in summary, there is absolutely nothing you can do with this app so there’s not much point downloading it. A very poor show in an app that has obviously not been tested at even the most basic level.Show lessyayamynick
Terrible app
After multiple failed attempts the app appears to connect will my sensor mirror pro, but when I try to then try to change anything such as lighting settings it doesn’t change anything at all on my mirror. After a moment a connection lost message appears.
After spending so much on a mirror being unable to then use its functionality is extremely disappointing and in my case, means I would be very reluctant to purchase from Simple Human in the future. For a premium price in my opinion this does not feel like a premium product and certainly not a premium company.
Sadly I do not recommend the mirror or the app.Show less**Me.....**
Old app worked : this one useless
Why take the old app off-line when this app is actually worse than useless. When I say worse than useless, basically it does not recognise my old account and asks me whether I want to change my password because it can’t log me in and then won’t send me a reset password link ; it just won’t recognise my old account at all. So that means I can’t get in to my old sensor pro mirror. I can’t adjust the settings or anything. I tried to de-register it by using an old phone that was still logged into the old app with my old account but it won’t acknowledge the deregistering of the mirror on that account and therefore I can’t register the sensor pro mirror to any new account that I’ve had to make up , which I’m forced to do because the old accounts aren’t recognised. It says that my old sensor pro mirror is still registered to another account. Rubbish rubbish and worse than rubbish.Show lessjanieburmy
Mirror worked fine nail this app
The older app worked super.
No matter what I try, I cannot get the mirror to connect with this new app and thus with WiFi.
Was not a cheap investment and has now been made useless without WiFi.
Please fix this app.menoch3
Developer Response
I'm sorry to hear that, should not be the case. Please connect directly with us here: https://www.simplehuman.com/pages/contact-us or email us at support@simplehuman.com so that we can take a deeper look.Apple should remove this from the App Store
This app should not be allowed on the App Store until it’s core functionality is fixed/usable.GO BACK TO THE OLD MUSIC
Useless
Won’t connect to wifi then tells me I can’t register the mirror that I have been using for over three years.princess pppppeach
