Leave a Review Prolab Test Kits
App is broken
As many others, it will not let me register. I have gone through several times and carefully filled in EVERY FIELD. Still says “all fields required” and won’t let me register. Ridiculous.Oldguy784
Don’t waste your time - just go online
Registration form cannot be submitted. It just kept giving me an error message that all fields must be compete (even though they already were). Online registration at their website works just fine.GoPonk
Should be a negative star
There is no reason this in this age that there should exist such poor programs. There have to thousands of kids age 12 to 21 who could easily make an app that works for little money. Hire some help Pro LabsStormj001
Registration Doesn’t Work
Asbestos registration doesn’t work with this app despite all fields being filled in. Don’t bother with this app, use the website for registration. The end.Bad_Game_Sucks
What does this app do?
Unlike others, I was able to register my radon test kit. However when I went back to check the results it prompted me for my registration number. That was odd, but I remembered that it was on the registration page. So I went there and everything was blank. I do have an email with the registration number though. So I tried to copy/paste into the app field. Guess what, paste doesn’t work in the app. Couple all this with the fact that I had to re-enter all the same registration data on the return form I’m left to wonder what does this app actually do?Show lessWhyDoIHaveToEn
I hate this app. Buy a different test
Trying to register the app is impossible. It keeps telling be to fill in all the fields and i have (multiple times and triple checked it).99Matt4
Can’t register
I’m using the short-term radon test. The app isn’t allowing me to register, I just get an alert telling me that there are fields missing info. I have tried 5 times to get it to submit and all the fields are filled in – business name (just “Home” for me) and even plugged in an N/A for the NJ muni field and a “yes” for real estate transaction, because I thought that maybe this thing was really coded that poorly. Nothing.
Can’t even get the registration page on their website to load. If I had to guess, the whole registration system is down and they don’t understand the importance of web technology, so they don’t want to pay to keep their contracted developers on retainer.
Well, hey Pro-Lab, your retail customers expect a working website (or working app, if you’re gonna advertise it on your materials). This is a non-negotiable thing these days. Get some fresh, young blood in your leadership and wake up. Gosh. Maybe I’m just salty because this is *the* radon test product available at Home Depot, I guess I would have just expected more.
I just hope now that not having an online registration number isn’t going to make it harder to get my results.
(Hey, if I get lung cancer from radon and I never get my results, can I sue Pro-Lab? …I kid.)Show lessHolmquizzle
Cant register?
Bought the test, sent it in, downloaded the app and cant register the product. Gives me the same message of “all fields are required”. They are all filled out, tried multiple times and kept getting the same message. Not sure whats going on.marcand739
TURN YOUR PHONE SIDEWAYS
Yes, this app does in fact work. Most of the negative reviews of from people who couldn’t get it to work. When you input your Registration Number, turn your rotation lock on and turn your phone sideways and voilà! Your results are there.Toilet47
Doesn’t work in Canada
This app is useless, why does it even need an app anyways. It won’t let me register because it doesn’t recognize a postal code and demands a zip code. Save your money and return your kit to the store.Tommy108069
