Leave a Review IVPS Tour
Complete Garbage
I had to download this app to verify a product for a warranty and it claims to be some kind of community forum??? Not a single feature works. You can’t create an account (server error -100) or do anything other than watch it load and then crash again. It says “The sever is currently busy. Please try again later.” and that’s literally all it does. By the looks of it, it’s been broken for months. So I guess there is no warranty then if they tell you to activate it by downloading an app that doesn’t work and never has. What a scam. I mean honestly, how hard is it to create a FUNCTIONING app with one feature, to verify a product. Nobody is here for or wants the community forum/ social media platform aspect of it so just get rid of that.
Also, I find it interesting how the only positive reviews use the exact same verbiage as the description of the app and don’t disclose that they are a part of the developer team. So pretending to be a customer and saying that all the “horrible”negative reviews are “100% WRONG!” Is not a good look for Smoks brand.Show lessnot tryna get doxxed
Developer Response
Dear not tryna get doxxed, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)) Please send above informations to email: support@smoktech.com If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product Best regards, SMOK hearty service teamBusy Server...
Tried to validate some coils. Keep getting a msg to say the server is busy & to try later. Keep trying but get the same msg over & over again. Seems a complete waste of time. Will I ever find out if these are genuine coils 🤣403972
Developer Response
Dear 403972, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)) Please send above informations to email: support@smoktech.com If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product Best regards, SMOK hearty service teamIVPS tour
Nothing works on this app try to fix it pleasepabr03
Developer Response
Dear pabr03, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamCan’t create an account
It won’t allow me to create my account, my vape came with a cracked pod and I’d like to create an account to get support!Yesua1234
Developer Response
Dear Yesua1234, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamAbsolutely a scam
Nothing in the app works at all, it’s literally just a dead end for them to send you to so you don’t get a refund or replacement. Do yourself a favor and never buy Smok products again because they will never change this apparently.Mickster95
App won’t load
I don’t know how they expect someone to be able to register their vape and be able to use the community forum when every time you try to sign in all you get is server is busy please try again later. This has been 3 days going like this.anniegirl1980!
Server doesn’t not work
The server does not reply the app is therefore useless though it is essential to register a Smok product so the warranty would work...Ben10247
Developer Response
Dear Ben10247, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamServer error
I followed all the steps to sign up the app. All messed up. If you don’t provide any customer service, just let us know. Do not occupy any place in my phone yet!!ozgenMlym
Developer Response
Dear ozgenMlym, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamThe server is busy
IDK why I even continue buying smok products. 4th one in 2 years that either failed, fried or broke in someway without misuse. 2 others failed after dropping them once or twice. Now with this new one the button came out on its own within warranty. So I’m thinking cool, I’ll just file a claim. Yeah, it shouldn’t be this hard to file a claim. Open app, click this, do that, do this, if this then do this, if not this then do that etc. jeez. Okay fine I’ll jump through the hoops to file the claim. Oh wait.. I can’t! cause the app DOESN'T WORK. 🤦♂️ I’ll call y’all on Monday.Show lessIEAFTB
Developer Response
Dear IEAFTB, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamBroken app
Please fix your app never loads can’t create an account always says server errorBeatnut420
Developer Response
Dear Beatnut420, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service team
