Leave a Review IVPS Tour
Doesn’t work
Doesn’t work at all.! Deleted.RueDoo
Developer Response
Dear RueDoo, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamWORST APP EVER!!!
Do not buy this product because dealing with this app may also cost you a new phone after you throw yours across the room. App doesn’t work and has no assistance to get the help you need. Buy another product! Trust me!mlaugh0321
Doesn’t work
Don’t waste your time trying to use this app. Server seems to be non existent. Serriously Smok, sort it out, I won’t be buying a smok vape again if I can’t confirm what I’m buying is genuine.Lewvdioqkbg
Developer Response
Dear Lewvdioqkbg, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamServer is busy
I downloaded the app so I could verify my SMOK SCAR-P3. But the app will not load it keeps saying sever is busy.
I tried using my camera on the web page and it freezes the camera.
The app is from 2017. When was it last updated?? Get on the ball SMOK so I can get my pod/mod verified.iwish400
Couldn’t register
Seems a waste can’t register keeps saying error I have been trying to get this to work for days and it’s still the same sort your app out guysmidlife chrisis
Developer Response
Dear midlife chrisis, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamNo stars if I could
Being that a review was left in September and a month later in October the app still having the same issue that it is unable to connect to the server to try to verify the product authenticity to be able to register the product shows that Smok is not interested in even having warranty claims as they left an essential part of the process broken for a reason that would be hard to believe has went unnoticed all this time. Dissatisfied and disappointed in this product and will always recommend another brand to go with because of the purposeful issueShow lessZekefth
Developer Response
Dear Zekefth, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamApp won’t let you verify product
I downloaded the app to verify my product and register for warranty for my new TFV16 tank. They did such a thorough job with the instructions on how to register your product, they just didn’t put as much effort into the actual app. No point in trying to contact customer service, been there and done that. So not only did SMOK start making tanks to only fit their coils, but they also avoided having to fulfill any of their warranty promises.Show lessJrb1359
Developer Response
Dear Jrb1359, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamAbsolutely useless
Have to use the app to register vape for warranty and I can’t get signed up for the app. I get server error. Every single time. I’ve tried with WiFi. On cellular data. Everything. I just want to do a warranty claim for a vape I got 24 hours ago and can’t because of this app.WhatIsRed
“Server Busy”
I recently bought a Smok Fetch Pro that has stopped working. It came with a 6 month warranty. It says to download this app to verify the device for warranty purposes. This app DOES NOT work!! It keeps saying server is busy. I have tried uninstalling and reinstalling. I have tried downloading it on another iPhone, and I keep getting the same response. Please, someone fix this app before my warranty goes out. I do not know what to do to move forward to get a new vape. It there was a zero stars rating I would put that.Show lessKayGraham95
Developer Response
Dear KayGraham95, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service teamSupport app review
This is such a ‘try hard’ app! You can download/install it but when it comes to the facts especially from the community tab -it can never load up!!!
Hey I’ve been ditched of my consumer privileges -warranty services.ePromise
Developer Response
Dear ePromise, Sincerely apologize to you for bringing you a bad experience, hope you provide the following information so that we can serve you better. 1. Your network operator information. 2. Your detailed address. 3. Your email address. 4. The error code displayed by your APP (for example: Server error (-100)). Please send above informations to email: support@smoktech.com. If your network cannot connect to the IVPS Tour service, please try to use https://m.vapingtour.com/s to activate the product. Best regards, SMOK hearty service team
