RISE User Reviews

Reviews Summary

Top reviews

Chronic Fatigue Syndrome/ADHD/AUTISM

This is great for the community of people with disabilities. For me personally, this has been so helpful to reduce the amount of information I have to think of constantly, struggle with planning around my energy levels and the constant forgetfulness. ADHD and autism pose a significant issue for planning, recall, data processing and attention to time and tasks. Add to this a new diagnosis of chronic fatigue syndrome and it’s a whole overwhelming mess that just left me feeling hopeless and helpless. I used it for the very first night and the day after and I had such a profound experience in knowing what times were suitable for which tasks. I don’t have to keep in mind the time and what I need to focus on next and finding/updating my planner when things don’t align with my energy, etc. I had more satisfaction with my day and my confidence level to take care of my own needs and the visual queues actually capture my brain’s attention + give a small dopamine hit each notification. Feels great feeling in control of my life again. This is the first step towards a personal assistant and one I’ll keep when I require an assistant in the future. Thanks so much, Rise!
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Response from developer

We’re so glad to hear that it’s helped you manage planning and energy levels! Your journey is inspiring, and knowing you're feeling more in control brings us joy. Thank you for sharing your experience!

This app is a scam

This app will charge you before the trial period has finished then they will not refund your money. They have somehow accessed my bank details (not via Apple but via the bank) and charged me for a second year even though I have unsubscribed (a year ago after they wouldn’t refund me the first time). Stay away from them as they have done this to so many people
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Response from developer

I’m truly sorry for the frustration this has caused you. I apologize for any inconvenience. Please contact our customer support team at billing@risescience.com. We’re here to help resolve the issue, clarify any confusion, and assist with any billing concerns. Your patience and cooperation would be greatly appreciated.

Excellent app improved my sleep so much

I’ve used this app for several years now and I can quite honestly say it’s one of the best out there. I’ve tried a few different sleep apps but this one works so well for me. It is one of the rare apps that I open every day - the others were great to start with but for one reason or another just didn’t really impress in the longer term. Rise Sleep though - it has become one of the very few apps I use all the time.

I have an Apple Watch and this levelled it up with the even better sleep tracking it can do. I have recovered so much better sleep as a result of understanding that I’m better off waking earlier (I’m a night owl, or I thought it was) and it’s helped so much with the insomnia I used to suffer with.

I do pay the subscription because I understand that good apps need development and ongoing work and this one is so useful to me that I don’t mind that. It’s worth it, good sleep is priceless, literally.
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Response from developer

We appreciate your positive feedback and are delighted this app has significantly enhanced your sleep experience, especially with the integration of your Apple Watch! Your commitment to our app inspires us, and we're grateful for your support!

Five stars 🌟

Love this app. Have found it very helpful, informative and very easy to use. Thank you 🙏

Response from developer

We appreciate your kind words and are glad you find it helpful and easy to use! Thank you for sharing your experience.

Excellent at tracking sleep just needs one extra improvement

Love this app to track my sleep at night. It accurately tracks my sleep. But I have to guess my napping time. Would love to have the app to track this whether this be tracked on my watch or elsewhere. Then it will be a game changer. So far reporting is great and I found that I was really in a lot of sleep debt
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Response from developer

We appreciate your positive feedback and are glad to hear you find the sleep tracking so useful! Your thoughts on napping tracking are noted, and we’re happy that the reporting helps you understand your sleep better. Thank you for sharing your experience!

This app is INVALUABLE, if you struggle with sleep - look no further.

I reviewed this app a while back after the Founder of the app had emailed me back, I was asking if I could get an extended trial of the app due to being severely sleep deprived for months but unable to afford the subscription. The app’s FOUNDER reached back out and gave me three months FREE, which was so incredibly kind. This was probably in November of 2023. Well, in the three months that I was bestowed the app for free, I was able to GREATLY improve my sleep! Combined with my Apple Watch (even when I don’t wear it, it works) this app is unlike anything else. This is not a normal sleep tracker, this is a life saving app. I mean this wholeheartedly to the devs. THANK YOU SO MUCH, you are the reason I can manage my energy during the day and sleep when I need to. I am now a paid subscriber of the app, and I don’t plan on stopping. I was a HOPELESS insomniac. If you can relate to this at all I highly recommend this app to anyone who wants to truly understand and take control of their sleeping habits. Much love!
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Response from developer

We are truly touched by your heartwarming feedback and appreciate your kind words. Thank you for taking the time to share your experience with us. We understand that times can be challenging, and we are committed to making our app accessible to everyone who needs it. We're delighted to hear that our team was able to assist you by providing three months of free access during this tough period. We firmly believe in supporting our users and ensuring that our services remain affordable. Your feedback motivates us to continue our mission of helping people and providing valuable solutions.

Payment

Great app but I didn’t want to subscribe. The app said there would be a reminder before the subscription went through but there wasn’t and I didn’t catch it in time. $129 is quite expensive for a subscription. So be wary of that. Rather a stink way to get people hooked in.

Response from developer

I’m truly sorry for the frustration this has caused you. I apologize for any inconvenience. Please contact our customer support team at billing@risescience.com. We’re here to help resolve the issue, clarify any confusion, and assist with any billing concerns. Your patience and cooperation would be greatly appreciated.

Improving sleep

Rise has enabled me to see how i can improve my sleep.

Response from developer

Hello, Tane___T -- We are so grateful for your kind words and we appreciate you taking the time to share them with us. Every single positive review means a great deal to us and we love to share them with the team. It brings us so much joy and happiness! Thank you for bringing us a moment

Was a win, now I lose sleep :(

I loved this app for the first handful of months I was subscribed and thought it was definitely worth the price!! However, over the last month or two, my alarm has failed to wake me up a handful of times. Initially, I thought I just slept through the noise of it, despite being a light sleeper. More recently, I’ve had my partner set his regular phone alarm to be 5 min or so after mine as a backup and what we find is that when we wake up, my alarm IS going off, but so quietly that I can barely hear it with my ear a foot away from the phone.

Assuming it was user error, I again troubleshoot. Make sure my phone volume is not down, check to make sure the in-app volume of the specific alarm is up (it’s all the way up,) check to make sure gradual wake up is disabled (it is.) This morning, I naturally woke up before my alarm. While sitting in bed during the time it should have gone off, once again, it was so unbelievably quiet that had I not woken up on my own, I would have been late to or missed work. The first time it was an issue, I WAS actually late to an event that my small business was presenting at, which is not something I can afford to have happen again.

As such, I’m going to have to tap out 😔 It was fun while it lasted!!
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Response from developer

We’re really sorry to hear about the issues with the alarm volume. It’s frustrating to rely on something that isn’t working as expected, especially when it impacts your important commitments. Your feedback is truly appreciated, and we’ll take it into account for future improvements. Thank you for sharing your experience with us.

Neat idea but useless for travel / time zone changes

I accidentally opted into a year long subscription for this app which gave me a year to test it out fully. As a long haul airline pilot, I loved the accurate tracking of my sleep (pulled in from a variety of sources) and the up to the minute tracking of sleep debt. The beauty of this app is its ability to graphically display sleep debt , and the variety of suggestions to adjust your sleep/wake times to eliminate sleep debt and maintain a quality rhythm of sleep. Unfortunately, the app runs on the assumption that you live and use it in a single time zone. There is no means of telling the algorithms that you have changed time zones and need to shift your sleep cycle. I notice that for a 3 hour time shift (i.e. Pacific to Eastern time) it would take the app about 5 days to recognize the change and adjust its recommendations….by which time I would be back on home time again, necessitating further adjustment. Even a simple schedule “reset” function would have sufficed. I corresponded with the developers early in in my subscription period, but after a year, no time zone reset or shift functionality has been implemented, so I did not renew my subscription and will delete the app.
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Response from developer

We appreciate you taking the time to let us know that you are having an issue with RISE. We apologize for any inconvenience this may have caused you. To ensure that we can help you as quickly as possible, we kindly ask that you reach out to us at support@risescience.com so that we can provide you with any additional assistance you may need. Thank you again for bringing this to our attention.

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