Great but one suggestion
The only suggestion I would give, and it is a big one for me as it would determine if I actually subscribe or not, is about work hours. It would be better to include work hours so the suggestions about bed time and relax window are more accurate. As an example, my bed time is determined to be 1am by the app. Unfortunately, I work until 2am and by the time I hit the bed, I’m past my window. The wind down window is around midnight, which is still in the “middle” of my shift and I cannot get any downtime. It does sync with my body clock, so it is accurate, but unfortunately I have to push past this everyday so those windows are not relevant to me. So if there was a way to include those sleep calculations around a shift work, and have an updated estimate of bedtime and wind down window and wake up time, it would be 5 stars for me. Granted, it might not be the direction you want the app to go. But just putting it out there :) Thanks for a great app!
Response from developer
We appreciate your detailed feedback and understand the importance of work hours for accurate insights, we'll take this into consideration for future updates. Thank you for your support!
Fantastic
Response from developer
We're thrilled to hear the positive impact the app has had on your sleep, thank you for sharing your experience with us!
Trying to delete it but keeps sending me in circles
Response from developer
We apologize for any inconvenience caused and appreciate your valuable feedback. It means a lot to us to have the opportunity to assist you. We genuinely hope to hear from you again soon. Should you have any inquiries, feedback, or worries, please feel free to reach out to us at support@risescience.com. We eagerly await your communication.
Nice idea but glitchy and sleep data seems inaccurate
Response from developer
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about the difficulties you've experienced with our app. To address your issues and provide you with the assistance you need, we encourage you to reach out to our customer support team. They are dedicated to resolving any issues and answering any questions you may have. Please don't hesitate to contact them so we can work towards resolving these issues and improving your experience with our app. Thank you again for bringing these matters to our attention. Your feedback is invaluable as we continuously strive to enhance our app and provide the best possible service to our users.
Very dumb
Response from developer
Hi, madgehaybale, - Thank you so much for bringing this to our attention. We sincerely apologize for the inconvenience. Could you please contact our customer support so that we can assist you further? We genuinely want to help resolve this for you.
ADHD game changer
I have recommended RISE to many of my friends and now have 5 of them using the app and loving it! It would be great if there was a referral scheme that offered a discount to current users upon their next renewal. I would also add a new toggle/add on for medication reminders and water reminders if I could. It would be great to set a water drinking goal on the app too as it helps with your sleep if you drink enough water. Brilliant app!
Response from developer
Thank you so much for taking the time to share your experience with Rise. We genuinely appreciate your detailed feedback and are thrilled to hear that the app has been instrumental in assisting you with navigating your recent ADHD diagnosis. We're thrilled to have you as part of the Rise community and are grateful for your recommendations to friends. If there's anything else you'd like to share or suggest, please feel free to reach out. Thank you for your support, and we look forward to continuing to enhance your experience with Rise.
Battery drain and complexity ruined it
But after using it for a few days, it just got more and more complicated. Basic usability issues like not being able to cancel or go back, and menu after menu, option after option, takes something that should be a delight and makes it something only a scientist can understand.
But the real killer was battery drain. The app is using somewhere between 22-25% of my battery a day in background activity - phone went dead this evening when it usually lasts until well after bedtime. Raised a support request but got no reply.
A shame. Promising idea backed by science - but usability and app quality issues are real disappointments.
Response from developer
Thank you for your feedback and for bringing these issues to our attention. We apologize for the inconvenience you experienced with our app. Our development team is currently working on improving the usability and app quality to provide a better user experience. We also apologize for the lack of response from our support team and assure you that we are actively working to address your concerns.
Outstanding educational experience, but alarm clock and sleep tracking are unreliable
Each ‘tool’ in the app that you can switch on has its purpose clearly explained, and is backed up by (referenced) scientific evidence.
The only downside of the app is that the alarm and sleep tracking features aren’t reliable. Sometimes when I wake up in the morning the app has closed during the night (perhaps it’s crashed or been shutdown because other apps processing notifications needed more memory?). When it has survived the night, the app usually hasn’t correctly detected the times during the night when I got up or was lying awake.
Part of the reliability problem is surely that Apple doesn’t provide the proper OS facilities that alarm and sleep-tracking apps need, but other competing apps do a significantly better job of working around Apple’s limitations in this area.
Despite that, I would still thoroughly recommend Rise for anyone who wants to understand their sleep better and learn techniques for sleeping better. I’m personally thinking about still using the app, but switching to using the Apple Watch sleep tracking functionality and syncing that data to Rise.
Response from developer
Regarding the challenges with Apple's OS limitations, we are actively exploring ways to optimize our app within these constraints to provide a seamless experience for our users. We're also considering integrating with Apple Watch sleep tracking functionality to offer more reliable data synchronization. Your recommendation means a lot to us, and we're glad to hear that despite the reliability issues, you still find value in RISE for understanding and improving your sleep habits. We're committed to delivering a top-notch experience, and we hope to earn your continued trust and support as we strive to make Rise even better. If you have any further feedback or suggestions, please don't hesitate to reach out.
No option except to pay (honest review)
-❤️Munya❤️
Response from developer
Thank you for sharing your thoughts with us, and we appreciate your honesty about your experience with the app. We're sorry to hear that the pricing structure has posed a challenge for you, especially as a student. Your perspective is valuable, and we'll certainly take it into consideration as we continue to improve Rise. We understand the importance of making the app accessible to a wider audience, and your suggestion about unlocking certain features for free users is insightful. We'll explore options to enhance the user experience and address concerns related to payment. We truly appreciate your feedback, and we hope to make Rise a more inclusive and helpful tool for everyone.
best app I’ve ever had
The sleep debt feature was really useful and made me more aware of how much extra sleep I needed. It’s helped me become more focused and get more out of my day.
The gentle wake up alarm had me feeling more awake during the day and stopped me wanting to press snooze. It also has some really great audio tracks to help you settle at night.
The only thing I’d like to see is a student discount or monthly payment options. Its worth the money but I can’t afford another 12 months at the moment.
