Leave a Review Vaultek Wi
Total disappointment
After a couple of years of working fine, I abruptly get an error indicating I’ve been disconnected, do you want to reconnect…
Whether I say yes or no, I get the same result. No connection. This is a prime example of a company with zero focus on its customers.
Disappointment is always more severe when we get this after spending a premium on the product. Is this really the extent of your capability? Pathetic. Thanks for robbing me of my money then basically ignoring my needs after the sale.
Move on to a different, more customer-centric brand. This isn’t that.Show lessLosD!zzle
Trash App
Honestly in 2023 it’s hard to believe that you pay 600 dollars for a safe with Wi-Fi and their app is this bad. Good safe, but worthless app. I was reading the reviews from 2 years ago and people saying the same thing, no hope for them to update the app. Returned the safe yesterday save your moneyDanNy1572
App is a Complete Waste
Can’t even seem to use the app to initially setup your account, despite that being the website recommendation. Continually gives you a “you’ve been disconnected screen” and does not allow you to proceed. Aggravating to say the least, after purchasing a 700$ safe for the added use of wifi connectivityShow lessDBCountry
Amazing safe, absolutely GARBAGE software.
I’ve been locked out of my app for two days now. It says: “You have been disconnected. Do you wish to reconnect?”. I’ve restarted my phone, closed the app, deleted the app, and ensured my WiFi was on 2.4. This is unacceptable for what is being charged for these safes. PLEASE update your software to actually work reliably.
When it does work, it works amazingly well. The safe itself is everything I need it to be, but one of the main reasons I went with this safe was because of the tamper alerts sent to my phone. The entire feature is useless when the app breaks and the Wifi disconnects from my network randomly. Reviews regarding this are years old. Please fix this asap.Show lessInquiringApologist
Horrible
The wifi safe cost $20 more but you do not get $20 more value from the app. It’s terrible. I. An get it to show the humidity or temperature. I can’t slide the toggle for impact. It’s horrible. Was this app designed by someone with no technical aptitude at all? That’s the only thing I can think. This safe might go back and I might save the $20 or buy a different safe all together. Horrible app.Show lessheavy7878
Connecting to WiFi is a FAIL
Safe is ok but the app fails to connect to WiFi even when I try in advanced mode. I’ve tried troubleshooting suggestions and no help. Once, the app even crashed while trying to connect to WiFi. Given the cost of the WiFi option, the app is a disappointment! Don’t waste your money on the WiFi option.Show lessAaronT2004
Vaultek App
App shows good information, and allow for easy settings changes. However, I think there should be a setting to increase the lighting duration of the LEDs inside the safe. After opening the lights stay on for about 10 seconds. It's inconvenient to have to toggle the lights while using the safe. All of notifications and sensing work great.Show lesssammmargheim
Fantastic App!
With Vaultek’s WiFi enabled safes you can receive live notifications of safe activity and even manage safe settings remotely. I really love the fact that I can receive instant notifications of tampering. Great app so far and look forward to checking out other products by Vaultek.cdypelletier
Buggy and not responsive
The app need some attention, it is very slow, the options are limited, for example you can’t change temperature from F to C, it will not do regardless how many time you try. No widget available. The safe is great but the app is notalomari
Not bad
The apps not bad. It does what it’s supposed to do. I left off a star because it’s super lame that there is no feature in the app to extend the interior light. It stays on for like 10 second when I open the door then I have to turn on the closet light or keep feeling for the button in the dark to get light in 10 second intervals. Very annoying and a simple add that was overlooked for the app. 5 stars if they add that feature. Otherwise I love the safe.Show lessPeezor
