Alight Well User Reviews

Alight Well
Alight Well
Alight Solutions, LLC

Top reviews

Unusable

Text box way too small. I don’t want an app that’s a headache. Employers: please don’t use this service for step challenges. It drains patience and energy from your employees!

Needs more apple health integration

The app pulls steps from apple health but no other workout information. So you need to manually log peloton, swimming, or basically any other information that’s already available in apple health.

Can’t even log in to this app

Can’t use the app on my phone. It won’t even let me log in. Now I’m locked out, and beyond frustrated. I can log in on the website, so I know it isn’t me. Terrible.

Worthless

The last several times I’ve tried to open this app, it tells me a new version is required to login. And yet there’s no new version in the App Store. I uninstalled and reinstalled it and got the same error. Even when it was working it was next to useless.

Who designed this?

Big yikes. We used to use virginpulse which was 7/10, this is like 2/10. Do better please.

Horrible laggy app

App is slow and poorly designed. Seems like there was no effort put into the user experience.

App asks for social security number?

Why would I do this on my personal phone? It’s not secure

Terrible App and Customer Service

App is basic, not interactive, no way to fix an error if you make a wrong entry, customer service is robotic and can’t fix or reset issues. Disappointed that Meijer left Castlight for this wellness program.

Horrible app

When I enter my activity it’s just spins and says “updating”, I have to force quit and then wait 10-20min to login again and see if it updated. I linked my iPhone for step tracking, it never works. I click update steps and it just spins. I have to unlink and link my iPhone everyday to get my steps to synch. I’m only using this horrible app because my company is having a fitness challenge.
Show less

Primitive and Not User Friendly

This app is horribly designed. The fact it requires a log-in verification every time is beyond me. It’s supposed to be counting steps, not holding sensitive personal information. At least provide an option to have no log in!
Second, to get to the screen where my team, my personal, and overall steps are tracked is confusing and should be the first and most clear screen. All the other sides should be options that I never look at unless intentionally.
Third, why are my steps not configured to refresh automatically with my linked devices? Every other health app is able to do this, I can’t imagine why this app wouldn’t.
Fourth, I can only manually input steps if there is no linked device. This is also very primitive and dumb.

Overall, if my company wasn’t using this app, I’d never download a glorified step counter that does a worse job than the basic preset apple activity app.
Show less

Alternatives to Alight Well