Leave a Review VA Health Chat
Not Ready for Prime Time
Very disappointing! First time to use app and it says “We’re sorry this service is closed”. Goes on to say “we open at 2pm EST Thursday…” (today is Friday), so much for normal hours when they get it working. Also, every time I leave the app to check something and return to app I have to re-enter my passcode. It makes you wonder if they do any beta testing whatsoever before releasing their apps. Quality control needs a total makeover!Show lessJoeipad
Don’t know what it’s supposed to do
After going through sign on process, received this message.
“ You do not have access to any chat streams. Please contact your plan's administrator.”
Doesn’t seem to work on iOS in Floridajd3family
11 – 6–23 would not recommend
Login is a black screen of death, so this is my feedbackTommy two toes 77
Developer Response
We're sorry you had a difficult experience logging in. If you wish to try using this app again in the future and you encounter this or any other issue, please contact the Mobile Solutions Help Desk at 877-470-5947.Same as always
Once again the VA finds a way to mess things up. Second time trying to use the app. Still can’t log in. Consistently getting an error. Yes the user name and password are correct. Yea you agree with that but no I still can’t use it. One more useless tool no one can use. Thanks for nothing.Grsecurity
Developer Response
We're sorry you had a negative experience with the app. If you continue to use the app and the issue with the error persists, please contact the Mobile Solutions Help Desk at 877-470-5947.This app is fantastic
I will admit that it will be challenging for a lot of people who are not tech savvy, but if you have a my healthy vet account and know how to sign into it, this works like a charm. I was able to talk to pharmacy and get them to process what I needed immediately knowing that it’s going to be done instead of waiting for a reply message on secure messaging. You also need to know what VISN your in …im VISN15 —- on the app it shows V15 - in order to connect to the right service people this is information you will need to know. Good luck y’all!Show lessJennyZaSassyPants
Developer Response
We're glad you have had success using the app!App works well
I decided to check this app out after receiving and email about its availability. The timing was perfect as I had just taken the last pill of a script that I have been waiting on. The pharmacy group that I chatted with was able to provide timely input and and estimate of when it would arrive. Easier than a phone call!Show lessMikeSS73
Developer Response
We're glad you decided to try the app and are happy you have had success managing your meds!Horrible
First I took me about an hour to authenticate before it timed out (I tried authenticating it via several logins).
Than when I was able to securely connect (after 3 different “codes”) I was hold on the queue for 20 min before I quit.
Don’t waste your time this app…it needs to be developed a little more.Show lessCoco & Moll's 'rents
Developer Response
We're sorry to learn you have had difficulty with authenticating. If this issue persists, please contact the Health Resource Center Help Desk at 877-470-5947.Worthless. Waste of time.
No problem, signing in the application, and finding my clinic, which said that they are open. I sent a message, and one hour later still have not heard anything. Seems like just another waste of taxpayer dollars at veterans expense. Don’t waste your time.ftccrcc
Waste of space
I got an email from the VA this morning to try this app. After numerous errors trying to sign in, I finally get to the home screen, and it has me connected to Colorado VA instead of Arizona VA. I wrongfully assumed that if the VA was inviting me to use the app that it would be useful. Nope. Another waste of taxpayer dollars and more frustrations for Veterans.
Update (to developers response): If it’s not ready for everyone to use it, don’t notify everyone that they can keep checking to see if it might be useful. That further exacerbates the frustrations Veteran’s deal with daily attempting to get care from the bureaucracy that is supposed to be helping us. Advertise it to the users in the pilot program areas and save the national announcement for when EVERYONE can use it. Get someone ITIL certified to manage this deployment 🤬Show lessScooterHeyer
Developer Response
We're sorry that the wrong facility was linked to you when you signed into the app. At present, the app is not available for Arizona, but we expect VA Health Chat to be available nationwide in the near future if you would like to check back.Unusable
I can sign into the other VA apps. I cannot sign into this one. Unusable. Also, I can’t find where to message my providers in original VA health app. Has that functionality been moved to this app? Does this mean I can’t message my team anymore?lux.con
