Maintenance
Quick replies
No
Unreliable, inconsistent and not comfortable using app to handle a heap of money like my rent. Too many bugs and my rent isn’t paid on time. I’m simple terms, it sucks!!
Service fee
I don’t enjoy having to pay for this app when I can easily e transfer my money for $0 per month.
Nothing about this app is helpful to me
Nothing about this app is helpful to me
Things are blocked by other things
Tried to reset my password but could not see the text line as it gets blocked by the submit button. Also could have sworn I set this up for facial recognition.
Communication
When I need to talk to my landlord about anything I am told to use this app only.
I have used this app several times this month and my landlord does not respond to me.
The matter is urgent to me however she still does not answer my inquiries.
This has to do with my September rent getting paid by a third party. So at this point it looks like there is no way to contact my landlord for anything other than repairs and yard maintenance.
I have used this app several times this month and my landlord does not respond to me.
The matter is urgent to me however she still does not answer my inquiries.
This has to do with my September rent getting paid by a third party. So at this point it looks like there is no way to contact my landlord for anything other than repairs and yard maintenance.
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This app seems great until you actually try to use it
This app looks good and seems like a great tool, but it constantly signs me out and looses or deletes my login credentials entirely whenever it updates.
It also deletes anything I have typed in a maintenance request if I so much as open up control center, Notification Center or partially open a text notification to quickly respond. Why the devs of this app didn’t design it to save as you type and instead only designed it to save once you move onto the next part of the maintenance request is infuriating and seems like major failure on their part. However as crazy as it sounds, this is still a slight improvement from an earlier version of the app that would delete your entire maintenance request if you left the app, opened control or notification center or so much as turned your phone sideways.
It also deletes anything I have typed in a maintenance request if I so much as open up control center, Notification Center or partially open a text notification to quickly respond. Why the devs of this app didn’t design it to save as you type and instead only designed it to save once you move onto the next part of the maintenance request is infuriating and seems like major failure on their part. However as crazy as it sounds, this is still a slight improvement from an earlier version of the app that would delete your entire maintenance request if you left the app, opened control or notification center or so much as turned your phone sideways.
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All encompassing website.
I can’t imagine not having access to everything this site has to offer, which is easy to navigate as well. The alternative is phone calls and emails to get information that is instantly at your fingertips on the website.
Autopay doesn’t work
Hello. I just got docked for a late payment recently and can you please look into this problem? I don’t get an emails saying that I enrolled in Autopay and it doesn’t process through on the date you want to pay your bill. Upon saying that it works fine if I pay month by month instead of Autopay and I receive an email saying I paid. I wasn’t to happy speaking to the apartment managers because I spoke to them stating that my payment didn’t go through on Autopay using the same bank account that I always been using since I been living in my apartment from day one but I got turned down saying it was my bank. So I take their word for it and call my bank and they said autopay was not processed and nothing on their end was wrong and I had no restrictions on my account. The whole point I am saying is that if there is supposed to be autopay feature in the Resident Center app it better work because for me based off my discovery the Autopay feature failed me and it am suffering a $50 late fee plus my regular monthly bill because an app didn’t process the transaction when it was supposed to.
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I’m stuck and can’t get help
I’ve been using Resident Center for years and it’s great. However, I recently moved and both my previous landlord and current landlord use Resident Center and this is causing issues that I can’t seem to resolve.
I got my new landlords email to set up my account but the app appears to be confused because I already have an account. I was able to get the account set up online for my new residence, but whenever I try to use the app, it’s still stuck on my old residence. I tried using their “contact customer support” form to send them a message but the captcha is broken and just says to contact the site owner to fix the issue. Well, I can’t, because this form is how I contact the site owner! So now I’m stuck. I can’t use the app because it won’t populate my new info and I can’t contact Buildium because the only way to do so is broken.
I got my new landlords email to set up my account but the app appears to be confused because I already have an account. I was able to get the account set up online for my new residence, but whenever I try to use the app, it’s still stuck on my old residence. I tried using their “contact customer support” form to send them a message but the captcha is broken and just says to contact the site owner to fix the issue. Well, I can’t, because this form is how I contact the site owner! So now I’m stuck. I can’t use the app because it won’t populate my new info and I can’t contact Buildium because the only way to do so is broken.
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No replies
Useless app if the owners/landlords and supers do nothing about repair issues….or respond.
