Cleanster User Reviews

Tidy Technologies, Inc.

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Bad experience, no response

This app was recommended by a friend and I tried booking an appointment for my Airbnb. Maintenance on the app happened in the middle of the day so the person cleaning the space could not access the cleaning lists or start the job. They were also over and hour late. I reached out to the support team using the messaging feature to resolve all of these issues and did not get a response.

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cdgshift

4 years ago

Response from developer

Hi there , We know how unsettling this experience can be. Email us at support@tidyapp.io, so we could properly help you. We don't want this to be your last impression of us. Best , TIDY app iOS Team

Great idea, poor central management

Booked a cleaning service through this app several days ago and was assigned a cleaner for my area. On cleaning day, the cleaner did not show up. There was zero communication with me from the cleaner—no call, no text, no messsges through the app! I contacted tidy but there is no number to call; only e-mail. Fully for decentralization, but there is a limit! Would give zero stars if this was an option! Try another service if you can!

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CJWitchew

4 years ago

Response from developer

Hi there , We know how unsettling this experience can be. Email us at support@tidyapp.io, so we could properly help you. We don't want this to be your last impression of us. You can always call our hotline on your receipt. We have a 24/7 customer service waiting to connect with you Best , TIDY app iOS Team

Smart overall!

The ease of finding professionals here is a time saver! The app navigation is intuitive and user friendly. The desktop version is slightly different

Sioux Faireyvv

4 years ago

Response from developer

Thank you

Don’t use

Sent a cleaner that literally did nothing and I was unable to get a refund

e.evens

4 years ago

Impressed

This was my first time using TIDY. We had a painting project and didn’t have a go to painter.

Kary Mineghellihp

4 years ago

Do not use!

Please don’t use this app to schedule service. They were unable to schedule the job and now will not respond to emails or calls. I had to dispute the charge with my bank to get a refund for a job that was never completed.

mavsgirl79

4 years ago

Response from developer

Thanks for choosing TIDY app. Kindly reach out to to us at support@tidyapp.io to help resolve this issue. This doesn’t often happen on the marketplace and we do apologize for the bug . Our satisfaction department will be able to assist you. Once again, thank you for choosing TIDY app

Gave the app a second chance...

Another no-show. Officially deleting this. Don’t waste your time with a download.

Madfamous1

4 years ago

Terrible. Please refund me.

The cleaner said they were cleaning my apartment before they arrived despite me being able to see their location.

I selected the option for the cleaner to bring their own supplies, however they accepted despite not having supplies.

I asked for a refund and was told I would get $10 back for the cleaning supplies option, even though no one ever cleaned my apartment.

Any of that seem like a good experience?

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joe user 60010

4 years ago

not impressed.

had multiple cleaners cancel even though I booked 3 weeks in advance. They filled the role and someone came 3 hours after my request time. she preformed the very minimal at that. so many basic things missed even tho I left a very detailed list.ie, living room and stairs not vacuumed. Baseboards untouched, nothing windexed. Payed extra for oven and microwave, both not done. Cleaner also left 1.5 hours earlier. When I emailed to complain, they refunded me the extra charge for the oven and microwave but did not address other opportunity areas. Will NOT be using this service again.

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Burrrrrt

4 years ago

Response from developer

This doesn't seem right. We have address these issues .We want to take a closer look at this for you. Please send a note to support@tidyapp.io so we can connect or chat with us . Thank you for choosing TIDY app