Cleanster User Reviews

Tidy Technologies, Inc.

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Cannot cancel membership plans without a hefty £40 fee

I tried cancelling my membership plan after my cleaning appointments were either rescheduled or cancelled last minute through no fault of my own. I reached out to customer service to vent my frustration with the experience and requested to cancel my membership without incurring the £40 fee, which I thought was unjustified here. I’ve only received responses like “we’re checking your request and will confirm” it’s been 3 days and they still haven’t cancelled my plan. It’s like being held at ransom for something that wasn’t your fault and it’s totally unethical for a business.

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kukreja.v

3 years ago

Response from developer

This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@tidyapp.io so we can connect.

No vetting process for cleaners

Need a strict vetting process for your cleaners. My first cleaner never showed and second one had no idea what they were doing. Will not be using this app again.

doingQAwork4u

3 years ago

Response from developer

Hi there, Sometimes, this happens, but we always deliver. Every booking has a primary and backup so if the primary decides to back out there is a backup. With regards to vetting, we have the highest vetting process across Canada. So sorry for the inconvenience. Thank you for choosing Cleanster.com

Easy to use

Very helpful, don't believe in what people reviewed if you never try once :)

Maynard Breitenberg

3 years ago

App is fine service is terrible

Cleaner barely cleaned. I had to micro manage the entire process and gave up after hours. She arrived late and left early. I had to ask her to redo almost everything and I had to ask for the most basic stuff. Can you wipe down the mirror? Can you clean the floor? Mop? Wipe down the front of the cabinets? Cleaner put cleaning wipes in the toilet. Cleaner repeatedly said she was done after doing very little. The corners in the bathroom were not cleaned. There was still food spills on the floor in the kitchen. The cleaner was not vaccinated and did not wear a mask. I will have to pay someone else to actually clean. Don’t wasn’t your time or money-

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confundoprim

3 years ago

Response from developer

Hi there, We know how unsettling this experience can be. Please email us at support@tidyapp.io, so we can adequately help you. We don't want this to be your last impression of us. Best, TIDY app iOS Team

Be careful - No show service and still waiting for refund 3+ days later

Be careful - No show service and still waiting for refund 3+ days later.

El Greco Rises!

3 years ago

Horrible

Cleaner was scheduled for 9am on the day I was having guests for dinner. Cleaner finally showed up at 4pm and guests came at 5 so she left…I did not get reimbursed for the 4.25 hrs of cleaning I paid for. I had to dispute it with my bank and still I didn’t get my money back because Tidy lied to the bank!! They said I cancelled the cleaner!! So furious. It’s such a scam.

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andrea4905

3 years ago

Response from developer

Stay Far Away

This app showed promise until 80 percent of the cleaners you find on here never show up. Then the company will still charge you multiple times for cleanings that you had to cancel because no one showed up.

Customer service doesn’t respond or help out. A matter of fact, the one time I finally could get a hold of them, they lectured me on trying to steal their cleaners from their terrible app instead of fixing the multiple issues going on (I wasn’t taking any cleaners from the app).

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duganlord

3 years ago

Response from developer

They ripped me off.

I paid $170 for a cleaning at 9 am. The app was down until 10 am that day and no one even verified that someone was coming. Then at about 10:30 am a cleaner messaged and said she’d be there in about an hour. I was busy working and just trusted she would get there and get the job done. At 2:30 I was informed that no one had showed up by someone at the house, not by Tidyapp. There was no communication from Tidy app at all. So I called them and they begged me to give them a chance to let someone come by 3 and if not they would refund me. When I got off work at 5:30, they told me that the cleaner couldn’t find the house and it was my fault and they wouldn’t refund a penny. Horrific experience and a scam

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KreeepyKat36

3 years ago

Response from developer

Hi there, We know how unsettling this experience can be. Email us at support@tidyapp.io, so we could properly help you. We don't want this to be your last impression of us. Best , TIDY app iOS Team

Maria !

I had lovely Maria clean my condo
To get it ready for new tenants

She did an amazing job!!!!!!

Would have her again and recommend her to anyone !!

Donna

Blondeshavefun

3 years ago

Nobody showed up to clean my house

I scheduled a cleaning today at 9:30 and nobody ever showed up. Save yourself time and money and do not use this company.
There is no customer service and there is no way to contact anyone.

les5522