Leave a Review Lexus
Has room for improvement
The app has a long way to go when I compare it to Tesla. 1) The app remains open in the background and drains my battery unlike Tesla. I can go a whole day with the Tesla app in the background without needing to charge. The Lexus apps will make me charge after 6 hours of being awake. 2) When you press and hold the Lexus icon from the apple Home Screen, a pop out window appears with three options Lock, Unlock, Start. Selecting any of these three options will open the app and you’ll have to wait for the loading. 3) When interacting with the app on the Apple Watch, it sometimes does not connect to the iPhone App and asks you to log on the iPhone. This is pointless as you want to use it from your watch. 4) Digital Key does not connect after following the steps multiple times. 5) When using Siri commands, you have to unlock your phone for the app to start the car. Why can I control my smart house without the need to unlock my phone? Isn’t your voice sync with your phone when you setup Siri? 6). App logs me out everyday. Why?!? Tesla app hardly ever logged me out.Show lessSacer625
Give it some love ☝🏼
Hi Lexus, please put some time in your app, what you build is great, but this app need some love big time.Lappynut
Has room for improvement
The app has a long way to go when I compare it to Tesla. 1) The app remains open in the background and drains my battery unlike Tesla. I can go a whole day with the Tesla app in the background without needing to charge. The Lexus apps will make me charge after 6 hours of being awake. 2) When you press and hold the Lexus icon from the apple Home Screen, a pop out window appears with three options Lock, Unlock, Start. Selecting any of these three options will open the app and you’ll have to wait for the loading. 3) When interacting with the app on the Apple Watch, it sometimes does not connect to the iPhone App and asks you to log on the iPhone. This is pointless as you want to use it from your watch. 4) Digital Key does not connect after following the steps multiple times. 5) When using Siri commands, you have to unlock your phone for the app to start the car. Why can I control my smart house without the need to unlock my phone? Isn’t your voice sync with your phone when you setup Siri?Show lessTerrible user interface
Bought a brand new RX and have been trying for months to get this to work with no luck. The app FAQ section just goes to an overview on the Lexus website.4749283474849695
Do NOT install ! Kills car battery
I own a 2024 NX450+ Hybrid. Had the car for seven days only to come out to start my car to get to an important appointment at 5 am. Car was DEAD! On line searches and discussions with Lexus service agents is that this app draws so much battery that this new car would not start. Doors locked, rear hatch is locked so could not even jump. Got the doors open using manual key but hatch is locked if battery is dead. Battery for this car is located in rear hatch compartment. Bought a new car for reliability. Sales and new car delivery strongly recommended this app for its remote starting features and other notifications only to find out that the service techs say to stay away from installing this app or your battery gets drained. I found out the hard way. Don’t let this happen to you. Lexus corporate, your app is DESPICABLE ! Shame on you for putting people at risk both for their safety and risking their profession. Toyota, your engineers who worked on this app should be fired. You are jeopardizing people so you can say you have an app. A mom could end up having their kids locked in because the doors auto lock once the battery gets low.Show lessLakeAlex1
This app reminds me of windows 97 back in the 90s
When launch the app, the Lexus logo takes 20-30s to load. So you know Lexus, a lot can happen in 20-30s in today’s world.TheGoodKarma
Car tracking broken in 2024 update
Previously I could refresh the car location screen to get up to date location of my vehicle.
Now I cannot do that. It updates the location once and then gets stuck there. No refresh location option.
The vehicle tracking is the primary reason I use this app anyways.ismaeelm
Worst Car App Ever
Every app update kills or damages the digital key. Connecting the app to the car kills the wifi. Location of the vehicle is inaccurate. The notifications system is really bad. Toyota/Lexus needs to do something about this app. Seriously!Stejimenez
Garbage
Pure frustration especially to a new car owner. Lexus, change your developers asap.Fchoueri
Someone broke our Lexus NX350h didn’t get notification
Someone smashed two windows and broke to our car. We didn’t get any notification and the system showing the windows are fine and closed. Lexus should seriously check it.Berg5354190
