Leave a Review Lexus
Digital key
This is me again, just wanted to add some details if this ever got read by the app developer.
It seems that the problems is they key connect and disconnect constiously. Can’t lock or unlock the car, the button to do so also disappear non stop. I even tried with the apple watch, can’t see the tank level, nor any button to do anything. Sometimes it says that the digital key is connect, then it disappear. Im trying to start the car while doing all of this and it never workShow lessjeremyyo12
Do Lexus Staff Even Use This App?
There is just so much wrong with it. The digital key is terrible - and if the app drops it, it’s gone. I’ve reinstalled the app countless times on multiple iPhones…
The Apple Watch app is horrible and is constantly signed out.
And to top it off, the phone app also signs out all the time - for “security”. This may or may not result in the digital key failing.
How is this so bad?Show lessEntrée
The Lexus App doesn’t match the Lexus Brand I have come to love.
This is my 4th Lexus and I have loved every single thing about Lexus cars…..until the Lexus App came along.
It was glitchy from day one and doesn’t always connect and doesn’t consistently work with CarPlay. But after the recent updates, it works properly only about 20 % of the time.
I understand connections can come and go, but all other apps can be refreshed or just wait seconds, and they work again. Lexus App freezes or keeps saying it can’t load your profile or just says “can’t connect”. The only way to get CarPlay or the App to work is turn off the car and start again. I literally have to do this at lights to get my maps to work or have to pull off the road to restart my car!
I would give it a one star but I do like other features in the app (when the app works) to check my tire pressure and other items. But I prefer CarPlay over Lexus App and Lexus App doesn’t seem to like CarPlay.
The update also makes me “allow” my phone to join the App every single time I get in my car! I should be able to consent once and save it.
I could go on with more but in summary, the Lexus App tarnishes the “Excellence” brand of Lexus.Show lessLB$&@
Trashy apps
This apps should not be allowed to be used in the name of Lexus. I can’t give 0 star, but it’s not even worth the 0.Nicknamed taken
Bad redesign
Takes you through a huge re-learning curve.. unnecessary and time wasting. Bring back the older versionAppleUser100045
EV isn’t supported anymore!! Update suxks!!!
Horrible!! You ruined the app!! Can’t see how much kms my ev has left or anything anymore
Someone needs to get fired for this updateVishalCanada
Great car, garbage tech
Needless to say this app is not the only reason that I purchased Lexus, however, the experience with this is really leaving me wanting and questioning why I bought this over an Acura. Number one like you’ll read from pretty much every review on here, this app is absolute trash. It barely functions half the time, when it does actually function, you never get the proper feedback from it. And despite the fact that I am paying for the subscription that is required, which is pretty ridiculous anyway, the remote start feature on this vehicle, simply will not work. It will not work with the app. It will not work with the key fob either. Every Acura / Honda made in the last few years that I own that has remote start, it’s on the key fob and you can use it without paying for a subscription. you only have to pay for a subscription if you want to be able to use the app and unlock features on your phone. really regretting this purchase at this point, should’ve just stuck with Honda / Acura.Show lessjjones7791
Fixed for now
The app recently updated and the UI has changed some. The only issue I had with the new UI is how delayed the info is. I have a plug in hybrid and the old UI was very up to date with charge state of the car while charging. Now it’s very delayed and is off by up to 10% of what the charge state of the battery actually is. Also this Updated Master Data Consent agreement popped up, but it will never let me accept it. So at the moment the app is completely unusable. If they could get the app working and have consistent updated information for charge state it would make the app useable again. I’ll change my review if another update comes out and they get these issues fixed.
Update: they must have made some changes on the back end as the app hasn’t had another update, but my complaints have been fixed. The charge state now loads up in a reasonable amount of time and is showing current data not 20min old data. Much more responsive now as well. Seems like it could still use a few more minor improvements to get the app and info to load up in a more timely manner, but for the most part the app is at least usable in its current state for all the normal functions a person would need.Show lessAngry End User1234
Great App
Everything works on our GX and RXh. We’ve never had a problem with locking doors or using the remote starter…they work great. We get service texts and updates so we don’t use the service notifications in the app. Those are shown in the vehicles. We only use our Apple cell phones for the app. Sometimes after an update we have to turn the phone off and on to reset it, otherwise everything seems to work for us.
The navigation part of the app works but is located in the “find” section at the bottom. Lexus needs to rename it to reflect its Navigation function. This would be more user friendly.Show lessHappy with Lexus app
The app needs a serious rework
Have a 2024 Lexus Rx350 Premium.
Firstly the digital key. There is a cost up front for the digital key and it requires the Lexus app which is nothing more than a rebadged Toyota app. Even when the app is installed and the digital key is downloaded, 9 times out of 10, it does nothing when I try to walk up to the car with the phone in my hand and try to unlock it. In the rare instance it actually unlocks the car, can't start the car as it says key not detected. Often though, the digital key goes missing and you have to download the key again. Don't see the point of the digital key at all.
Then there's the app functionality. The UI is not intuitive and very limited in scope. You can locate the car once, but it doesn't seem to let you refresh the location. You also can only set the interior temperature, but you can't direct the airflow such as defrost. If this app and the functionality was free, I can understand this half hearted attempt. But this is a service that costs a yearly subscription which is really not justifiable.
I kind of regret this purchase of the car, especially the digital key accessory as well as the service for the app. All Toyota has to do is look at other manufacturers implementation and do something similar.Show lessDinakar A1
