Leave a Review Lexus
Ok…when it works
I truly don’t use the app very often because it never seems to operate the way it should when it should. I’m due for maintenance. I get the calls from the dealership informing me I’m do for maintenance. But in the app, it shows that I’m up to date. I know I’m due for my oil change and 40k mile maintenance, but it doesn’t show that.
The app did notify me that the car doors were unlocked. However, I go into it to lock the doors and it tells me that it can’t complete the request. And don’t get me started on the remote start feature. That was one thing my husband was excited about when he purchased the vehicle for me…that I could use the app to start the car from in the house when it’s cold or inclement weather. I’ve had the car for like 2yrs now and only been able to use the remote start a handful times…with fingers left over.
It wasn’t until I came on here to write a review and see the rating that I get why I’m having issues…it's simply just not the greatest made/functioning app…which is unfortunate. I would love to love the app as much as I love my car…but…at this point, that doesn’t seem likely.Show lessDanaLaTrece
Glitchy unresolved issues
App does not update automaticallly from previous version so had to delete the old one. The Lexus agent assured me my digital key from my other vehicles would not be lost but they were. What's worse, it will not even let me dowload again with message "turn bluetooth on"which cleary was on. With tech support tried everything and after a week they still cannot resolve. Very unLexus like where the vehicle itself is so consistently reliable. Get it right the first time before launching such glitchy app as an update.Show less19thHole
Sub par app for “premium” vehicle
This is one of the more poorly designed and maintained the apps in the App Store. Lots of bugs, poor Performance, functionality that works then disappears, etc. I have owned Lexus cars for the last 15 years… I would expect a much better app experience from Lexus.
Among the things that don’t work: app takes far too long to load; after opening it, I go do a few things and come back after while to remote start the car. Speaking of remote start, it only works about 80% of the time. When I first bought my car earlier this year, I was able to start it using Alexa; that no longer works. I can start it using Siri on my iPad, but not my iPhone. The “service campaign“ message on the home screen cannot be reset, so it always looks like there’s something wrong with the car as it shows up bright red. In terms of design, the most used functions, E. G. Remote start, require a refresh of the app before they can be used; that refresh can take up to 30 seconds.Show lessSoxfan2362
App Works But Digital Key Needs Apple Wallet Integration
The app seems to work on our new TX for remote features like start, stop, lock, unlock and checking the status (is my car locked). However, the digital key experience is below par. It keeps asking to redownload and it has a hard time detecting the key when not in your hand, even with the highest level of proximity turned on. I have a bmw and I have not once taken the key fob with me as the digital key is in Apple wallet and on my Apple Watch. Lexi’s really needs to allow you to download the key to your wallet so that it is always available. I solved the constant log out issue by logging out, checking keep me logged and then logging in via Face ID. So far it hasn’t logged me back out but time will tell.
Lexus Developers: Please use the Apple Wallet key feature this would solve so many of the digital key issues. Having to take a phone out of your pocket or purse defeats the purpose of a digital key. Just make it part of wallet so it works consistently on the phone and on the Apple Watch. BMW has this working flawlessly if you need to mimic what others have done with Apple Wallet.Show lessFlacoman129
The app suite has been discontinued
One of the main reasons I used this app is because it is way easier to type my destination on my phone and save it for the gps navigation. I love my lexus. I love the brand but this is going to complicate my travel experience. I’m just going to have to buy a aftermarket system now with carplay because this app has failed us. If I use voice command for a address it never gets it right. I don’t want to pay additional money to call lexus from my phone for directions. Typing in the address on the gps is way to complicated and time consuming. For the last 10 years I have only purchased lexus vehicles. But this change might make me go with another car manufacturer for my next purchase that would be more user friendly.Show lessghiinnb
I expected better in 2023
I recently downloaded the Lexus app for my iPhone, hoping for a seamless and top-notch experience. Unfortunately, I’ve found it lacking in several key areas. The app desperately needs better quality assurance and functionality. It often crashes or don’t work and fires an error, which is surprising for a luxury brand like Lexus.
One major disappointment is that many features require an additional cost or subscription, even after purchasing a high-end Lexus vehicle. For such an expensive luxury brand, these features should be included for free. It feels like an unnecessary money grab. BMW tried this also and is rolling back this model for certain features.
I appreciate the potential of the app to enhance the Lexus ownership experience, but it needs a lot of work to live up to the brand’s reputation. I hope Lexus takes this feedback seriously and invests in improving their app for their customers.Show lessRage chugged
Pretty handy
I just bought an RX350 and this is my first time using the Lexus app. So far, it’s been pretty useful. I’m able to use my car without a key fob, which is super convenient. I like being able to lock, unlock and remote start my car from anywhere.
I did have an issue where I was getting logged out of the app daily and being asked to change my password almost as frequently. I figured out it was an issue with sending requests using Siri on my Apple Watch Ultra. Something between the watch, Siri and the app wasn’t jiving well.
With OS Sonoma, I have the shortcuts to lock, unlock, start and stop the car in a widget on my desktop. Same with my iPad Pro. Those work beautifully. I love being at my desk at the office and starting the car from my MacBook so it’s ready when I walk out.
Overall, very happy with the app and functionality. Unlike some other reviewers, I didn’t pay for these services; they were included for 36 months with my vehicle.Show lessSmithTenkiller
Stable, but should offer more
App update notes should be more than just marketing messages. What SPECIFICALLY did you update? Bug fixes? Stability? New options? Who knows! For the price paid for the app, I’d want more features. You do get to unlock, lock, and remote start your car. But if the car is going to turn off once I open the door because of safety (I’ve never once got in a car that remote started that stayed on and thought “there’s something about this that’s unsafe”) and use the excuse to warm the car up, I’d like the ability to use climate control on my app. Set it to a certain temperature, turn on the de-icing windshield wipers, heat up those side mirrors, etc… The good news is the app is stable. It doesn’t seem to crash when I try to do anything with it that’s already there.Show lessGeruvah
Developer Response
Thank you for sharing your honest feedback with us. We're always looking for ways to improve our app experience for our users. We'll pass along your suggestions to our developers.Deplorable app shame on Lexus
This app is a fail! With the purchase of a $63k+ top of the line luxury edition vehicle AND a fee to use the app there should be nothing less than 4-star reviews. There was a time when Lexus motto was “the relentless pursuit of perfection.” For a luxury brand, I expected more refinements in technology and connectivity in the vehicle, and improvements with the app. It’s 2023! Why is this app such garbage quality? Losing my 25 year loyalty in this brand. Lexus are you looking at these reviews? They’ve been horrible since the app was launched. This app is slow to open and slow to respond. Stop with the microscopic fonts and inability to change font size. When the command to start vehicle, unlock or lock fails how about showing a reason why? Poor connection? Other error? You are taking customer dollars yet not delivering. Side note, we don’t need a third of the screen to be taken up by a picture of our vehicle (I think we know what the car looks like). Please put bigger icons with larger and more legible text down the center of the screen.Show lessstag97
Developer Response
We're sorry to hear this update did not meet your expectations. Please know, your suggestions do matter to us as we strive to provide a user friendly experience.Will never get a Lexus again
This Lexus app was working for 2 years with minimal issues but out of no where my vechile info disappeared. After I delete the app, re start the phone and log into my account, when I enter the VIN number to re register, I get an error message stating it’s already assigned to an account and call Lexus. I now call Lexus and was offered the advise to do what I did. I explained I say another owner had the same issue and Lexus had to delete the vehicle from their system and re enter it to resolve it. I was then told their tech support would call me back in 1-2 business days! What!! All these tech people in the world and it takes this long to get this resolved. The nerve!! Lexus will not get a dime of my money after my lease is up…never gonna get it! Not a dime.Show lessSweetT-N-T
