Leave a Review Lexus
Deplorable app shame on Lexus
This app is a fail! With the purchase of a $63k+ top of the line luxury edition vehicle AND a fee to use the app there should be nothing less than 4-star reviews. There was a time when Lexus motto was “the relentless pursuit of perfection.” For a luxury brand, I expected more refinements in technology and connectivity in the vehicle, and improvements with the app. It’s 2023! Why is this app such garbage quality? Losing my 25 year loyalty and faith in this brand. Lexus are you looking at these reviews? They’ve been horrible since the app was launched. This app is slow to open and slow to respond. Stop with the microscopic fonts and inability to change font size. When the command to unlock or lock fails how about showing a reason why? Poor connection? Other error? You are taking customer dollars yet not delivering.Show lessstag97
Developer Response
We're sorry to hear this update did not meet your expectations. Please know, your suggestions do matter to us as we strive to provide a user friendly experience.Buggy… #very-buggy for RZ 450e *nee* EV
App goes into psychedelic flashing mode when attempting to view/change charging status … UI = bad = unable to navigate out of subscreens … can manually via app start charging at home, but cannot stop via app
Also we bought NX-300 and the app INCORRECTLY DANGEROUSLY reports incorrect WINOWS CLISED & DOORS LOCKED status … yesterday for example, NX was parked in moderate crime area while I went into school PTA mtg … casually decided to check NX status which showed 2 WINDOWS OPEN !!! I knew I had locked and put up the windows so this led me to believe someone had broken in … left the mtg and ran to the car only to find it locked with all windows tightly closed … go back to school mtg and for the next 30 mins car app reported WINDOWS OPEN … finally it cleared to LOCKED with no WINDOWS OPEN RED ALERT screaming at me … my iPhone and the car were in open areas with full cell data coverage
And… as others reported, the functionality is only what the key fob does … meanwhile one of my kids has 2019 Tacoma Pro and with the $85/yr app can heat/cool and set off alarm (!!!) Toyota ownwers get more usable technology than we do !!!Show lessZornco
Worthless
We purchased a new RX350 in July 2019 and have ALWAYS had issues with the Lexus software. Most of the time when trying to use it, I get a message that it is having difficulty connecting and to wait a few minutes and try again. Or a message that says the request failed. After many many “few minutes”, it may or may not connect. I eventually give up and make whomever is standing closest to me aware of my displeasure. I would have to say in the 4 years we’ve owned the car, the app has failed in one way or another, 90% of the time. I’ve mentioned it to the dealer on several occasions when taking it in for service which, by the way, the app has apparently no problem connecting and making me aware when the mileage is reached, but to no avail. It may work better for a while but then fail again. Today’s issue - I received a message that a door was unlocked, after I positively locked it upon returning home. I checked the doors, they were all closed and locked. I opened them all and closed them again and locked them again. The app still says one door is open and unlocked. The app is crap! For the Lexus brand boasting as a “premium” brand, I expect a quality product and I have not received one. This is the last Lexus I will own.Show lessPissedrightthehelloff
Stop logging me out. Smh.
Updated Aug 2023: lowered to 1 star. Stop logging me out. Just stop. And stop advertising your app is compatible with the Apple Watch. Your app is not considered compatible if you log my watch out after 2 hours. What is the point of having the watch app if I have to log in through my phone to use the watch app? Doesn’t make sense does it? Remove the advertisement of Apple Watch compatibility now. And remove the Apple Watch app right now. False advertising. Also… the digital key card doesn’t work. Nov 2022: I have a 2022 NX 350 F Sport. Couple reasons for low ratings. iPhone app requires authentication after “x” number of hours instead of an option for “never”. What is the point of Face ID then? Because of this, the Apple Watch app is useless after the authentication time passes. What’s the point of the Apple Watch app if I have to re-authenticate on my phone before I can use it? I’ll leave my windows open a crack when it’s warm out. The car and app are kind enough to remind me of this, but won’t offer to close them? It’s an okay app overall, but could use some enhancements and tweaksShow lessZonaUser
Ridiculously priced, poor technology
It is absolutely ridiculous that Lexus would charge a monthly fee to be able to start the car remotely, like so many other cars do for free. Lexus technology is generally, horrible. The first time I found out my car even came with some of these services for free (temporarily of course) was when I got an email saying my services were being disconnected. Thanks for nothing! I can’t lock my car if I leave it on, so there is no way to safely leave a child or pet in the backseat for even a 2 min run. You either have to turn off the car (and the A/C) or leave the car unlocked to keep the power on. I was hoping that the Remote app would solve this problem and somehow allow me to lock the car while it’s on, but I guess I’ll never know because Lexus is trying to scam people into paying for any little feature. I hoped the Lexus technology would get better every year, but it is clearly on a steady decline.Show lesswesleyb12
iPhone app: 3 stars | Apple Watch app: 1 star
Updated Aug 2023: lowered to 1 star. Stop logging me out. Just stop. And stop advertising your app is compatible with the Apple Watch. Your app is not considered compatible if you log my watch out after 2 hours. What is the point of having the watch app if I have to log in through my phone to use the watch app? Doesn’t make sense does it? Remove the advertisement of Apple Watch compatibility now. And remove the Apple Watch app right now. False advertising. Also… the digital key card doesn’t work.
Nov 2022: I have a 2022 NX 350 F Sport. Couple reasons for low ratings. iPhone app requires authentication after “x” number of hours instead of an option for “never”. What is the point of Face ID then? Because of this, the Apple Watch app is useless after the authentication time passes. What’s the point of the Apple Watch app if I have to re-authenticate on my phone before I can use it? I’ll leave my windows open a crack when it’s warm out. The car and app are kind enough to remind me of this, but won’t offer to close them? It’s an okay app overall, but could use some enhancements and tweaksShow lessNeeds work
I had a Ford and the app worked great! I had a Tesla, the app worked great! I have not been happy with this app. It’s Lexus for heavens sake we spent a lot of money on this car. There should not be issues with using the app. More then half of the time while trying to remote start my car using the app, it tells me it cannot connect. I get to my car and it’s running. Not according to the app. It won’t lock the car remotely if my keys are inside. Sometimes I don’t want to carry my keys if I am on a run. This is where the app should come in handy. But it just doesn’t work. While on a trip with my husband I got to the car while he was still in the restroom with the one key we have, still waiting on our second fob. It’s been five months now. I try to use the app to unlock the door. While waiting for the doors to unlock my husband comes out and opens the car. The car then won’t start. We had to delete the app, walk away from the car with the fob and try again. It took us 10 minutes to get the car started. Please for the love of God fix the issues with the app! Maybe you need to talk to someone at Ford and Tesla.Show lessWater skiing grandma
Faulty
This app is so faulty. It takes minimum 3 times to try remote start for it to work, and at that sometimes it won’t work at all with trying 10+ times. I would still say it’s worth having the ability to remote start (especially since I live in AZ heat), but it’s extremely frustrating how often it doesn’t work based on the amount I pay. I’ve used it over a year now and it has consistently never worked right. Needs some major construction. I tried to remote start my car today, after it didn’t work 8-10 tries later it said “This request cannot be completed while vehicle is being driven. Please park your vehicle…” I thought my car was stolen and ran to my driveway. Should’ve known it was just the app being faulty.Show less(: SPONGE BOB :)
New update still doesn’t help
Call I’ve had the app for about a year now. When I first got the app, it worked pretty smoothly especially for remote start which was great considering we were expecting our first child and in the Texas heat it’s great to have the car started before you get in it with the AC going a little. but here in the last couple of months I get command failed so many times when I try to use lock, unlocked, remote start. I can literally shut off the app shut off my phone turn it back on have perfect service, and it still fails for everything and often times taking a very long time to load when the rest of the apps on my phone will pop up instantly. I’m not sure what the new change or update was to the app recently, but it really blows and I wish Lexus/Enform would get it together especially since I’m paying for the services. -_-Show lessSha'Daye
App suggestion
Dear Lexus,
I hope this feedback finds you well.
I wanted to express my desire for the US version of the Lexus app to be updated soon, allowing us to utilize Apple widgets. It would be incredibly convenient if this feature could be made available. I find it puzzling that the app in other countries has seen such diverse updates, yet the US version lacks even the ability to use Apple widgets.
Integrating Apple widgets into the Lexus app would greatly enhance the user experience, providing quick access to important information right from the home screen. Many users, including myself, rely on widgets for efficient access to relevant data. It would be wonderful if the US version of the app could match the level of functionality and versatility found in other country versions or apps. I appreciate your attention to this matter and hope that you will consider implementing this update in the near future.
Thank you for your dedication to providing exceptional features and improving the Lexus app.
Sincerely,
JamesShow lessKappo2011
