Leave a Review Lexus
App shuts down my vehicle
I own a 2021 Lexus RX 350 and the Lexus app was installed on my phone and iPad. Every time I unlock the vehicle using the app, it locks down my car completely!! I am not able to start it, roll down the windows or anything with the vehicle. This happened to me at the Vet’s office where I unlocked the car so that my husband and our sick dog could get in while I was paying the bill. When I went to start my car, nothing happened. It was 91 degrees outside. Tried everything to get the car started but nothing worked. Called roadside assistance and they said it was the battery and would be about 90 minutes for assistance to arrive! My husband then disconnected the negative side of the battery and reconnected it. He then was able to start the car. There is something in the app that causes the car to lock down if you use the app to unlock the car. This has happened once before but we were able to start the car using the key; however, this time that did not work. I have deleted the app from my phone. This situation left me stranded in a rural area. The Vet’s office is about 45 minutes from my house. Lexus needs to look into this matter.Show lessLiz - Greta's Mom
Lexus Mess
Worthless App
My new Lexus still insists that I need the “Lexus Enform” app. Typical Lexus. Always behind the entire market. And no, the car had not been sitting on the lot; it arrived 36 hours before I took delivery.
This app is flawed on numerous fronts:
1) It is S-L-O-W! It launches slowly and any action you attempt with the app is extremely slow!
2) Remote start is hit or miss. In fact, any of the app functions may or may not work in any given time. Remote start the car, maybe. Remote unlock the doors, maybe. Update the fuel status; might work. By the way, what idiot thought killing the engine the moment you touch a door after remote start was a good idea?!?
As an aside, I was recently on extended travel and wanted to remote start the car to keep the battery charged. The app REFUSED, saying 7 days was too long connect.
3) And really, Toyota thinks I need to go through the app tour EVERY single time I restart the app?? News flash: the app tour is the only thing that appears to consistently work. Make it STOP!
Seriously, considering the annual fees, this app should work consistently and quickly. Then it should do more. Operating windows and moonroof come to mind.Show lesstxwest1
Why?
Once upon a time we had App Suite 2.0 that was effortless, albeit a bit ugly and old. Lexus decided to fix what was not broken by releasing Lexus 1.0, and now 2.0, both of which have been the uttermost worst experience for our guests and for anyone responsible for troubleshooting it at the dealership level.
Imagine just buying a Lexus, and the same company FORCES your tech specialist to adhere to a metric where they make you, the guest, sign up for this app that the tech then has to explain, “sorry, that feature doesn’t work right now. Sorry, I don’t know why it made you reset your password 3 times in one session…”
I’m disgusted. Infotainment and technology has always been closed-loop, unappealing, difficult and clunky at Lexus. This app is no better.Show lessCEJ Hammer
Garbage
No custom notifications within the app.
Outdated location of the vehicle, doesn’t update automatically.
Old alerts can not be deleted.LX600 Canada
Useless and Lexus won’t fix it
The only useful thing this app allows you to do is lock and unlock the car and start the car. You can’t drive the car with just the app. So many other car brands let you do so much more useful things with their app. This is a joke, and Lexus just responds to reviews with, “Your message is very important to us”. Ok, cool, except it’s not. There’s reviews from years ago complaining of the same things and nothing has been improved upon. The cherry on top is that this is $85 a year. What a joke. It should be free since all it does is the most barebones type of stuff. It really isn’t useful at all and I have cancelled my subscription after being scammed at the dealership. What happened to Toyota and Lexus being known for quality?Show lessxSOOTx
Needs a lot of work
I recently tried using this app, and I was disappointed that it was not designed with the user in mind. One issue I encountered was the confusing layout, and lack of customization. For instance, I have both the iPhone and Apple Watch. At times I would leave my iPhone in my vehicle when exercising and rely on my cellular watch for notifications. But now my vehicle will not lock with my iPhone in the vehicle and to use the Lexus app in Apple Watch I must have my iPhone with me at all times.
Overall, I believe this app has potential, but needs to be more user friendly. I hope the developers will take this feedback like this into consideration and make the necessary changes to improve the app’s use ability.Show lessBobz32128
Connecting profiles is a joke.
My dealer could not get a second profile hooked up both iPhones. I have tried 10 different actions all to no avail. So frustrating after spending $90k! Documentation is slim to none. I will spend countless more hours deleting and reimplementing to get this to work. Agh. Yes it will work in the end but a Lexus should be a seamless user experience. Needs much more QA time mr Lexus.Show lessMjoneone
Definitely disappointed with Lexus.
I give this one star because i have to. In all fairness when i had the app and it worked, i did enjoy it.
I used to like the fact that I drove a Lexus. Loved all the perks that came with the high end brand: destination assist, remote start, fuel amount, etc etc etc.
since the 5G upgrade I am no longer entitled to any of the services because this high end company cannot upgrade the software on my 2016 to accommodate me. This is extremely disappointing for this company. Six years in and all services gone! That’s crazy.
I considered trading in my vehicle for a newer Lexus, as this is my second one. This has left me disappointed enough to consider a more technologically savvy company like say Volvo, or any other actually! I too, hope someone reads this and passes it on to people that actually care to rectify this.Show less323kjm
Terrible UX and Needs Better Dev
The usability experience on this app is so terrible that it’s embarrassing that Lexus would even allow the release of this kind of garbage. Makes me question the Lexus band’s ability to compete in the current market with more technologically advanced auto makers. I hate this app due to the following reasons:
1. Navigation is confusing
2. Connection is slow
3. I get a failure most of the time when trying to lock/unlock the doors
4. It notifies me that my windows are now but doesn’t give me the option to close them
5. Doesn’t give me the option turn on the air to cool down the car cabin on a hot day
6. A lot of connection issues which makes me scared to leave my key fob at home because the app is unreliable.
7. Very limited options and functionality
The navigation of the actual large screen in my 2023 is also not great. Options are very limited and the technology is basic.
I would recommend Lexus to invest more into their Designers, Product Managers, and Dev teams to bring forth a better user experience to the consumers.Show lessOhcheesewhiz
Keeps Logging Me Out
Every ~12hrs it logs me out for “my security”. That’s great…but I told you to remember me and use Face ID. Entering creds without a Face ID prompt defeats the purpose of the Face ID option.
The log out is very very annoying as I have setup Siri automations with the app. Every time I’m logged out, they fail. The app works ok outside of that.
Would like more features though - the fact it can tell me my windows are down but cant seem to roll them up is asinine. Or allow me to roll them down, choose it AC or heat or seat warmers/steering warmers are on when I remote start. These should be basic functions that already exist, just need to be developed into the UI.Show lessCaleb Scansen
