If I could give 0 stars I would
If you’re going to struggle to afford this or if it’s not going to be something you’re not planning to stick with, DO NOT SIGN UP. Customer service is awful, they continue to take money from me every month even though I’ve cancelled months ago. I’m in a tough spot financially as a single mother and I also have health issues that I’m dealing with. I knew signing up for this would seriously be stretching my wallet but I wanted to take the initiative of helping myself for my family. The app and everything seemed great, the training portion is great as well, but if you have to cancel your account you really can’t. They just continue to charge you every month. Maybe it would have been different if I kept the payment through Apple, instead of listening to them to switch over to their payment platform (where they double charged me). Now I have to tell them every month to give me a refund because they don’t stop charging me even though I already canceled my account directly with them. Unfortunately I have to now call my bank to stop the payments to them which is just unnecessary, because all they needed to do was handle this properly. But they’re too concerned about taking people’s money at this point.
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