Leave a Review Icelandair
Horrible
Worst app ever! It doesn’t allow you to pay for seats. No customer service 24/7 so no one can help you at all. You have to sit and wait at whatever time zone they are in to talk to a live person. Your on your own with this airline. They don’t obviously care about fixing any problems. Don’t care about their customers. Won’t ever fly this againShow lessAfaye11
Horrible & Frustrating
If you tap Back, it’ll make you restart the check-in process from the very beginning. It also doesn’t remember ANYTHING about you from subsequent flights. I want to smash my phone and slit my wrists.Nemes!s
App is same quality as the airline
App is lacking in every area and only updates if you log out and log in. Only installed because of IcelandAir canceling their flights three days in a row. Don’t fly with them.MattAKOMn
Quite scary
Flight is a week from now and I cannot get the app to locate my booking. I know online it says to print the itinerary email. Which I can do but it’s not “updated” to show what seats we have. Sigh. Not the stress I need before a very big trip!Soccerfoot14
Worst app ever
This app is totally useless. It won’t pull up my booking no matter what I do. When I call Icelandair they won’t let me talk to tech support. Every time I try to contact tech support through the online form they email me back with a flight change. I asked the customer service how to get the boarding passes on my phone and they tolled me to print them up. Totally worthless app. Totally worthless airline. If my tickets were refundable I would fly with another airline.Show lessPaulFehringer
Easy to use
Great airline app. Easy to enter info and reserve seats.Mark Tonteg
Unable to Login
I’ve been a Saga Club Member since 2015. Icelandair has been the only airline I use for flights to Europe. This app was fantastically simple prior to September 2022. I simply can’t log into it. I reset my password, this done through my browser, and I am able to login via my browser. So I return to the app and it will error on my login. When I then attempt to login through my browser, my password is not recognized. So I have to reset my password again through my browser. I also have to manually enter my past flights in order to receive points. Even though I enter my Saga number during the booking and I verify that it is showing during check in. The employees for this airline are fantastic but the digital service is horrible.Show lessAgile Paradigm Disliked
It’s a great app!
Not sure why people are hating on it. Very helpful and no glitches for meKyky1201!
Boarding pass disappeared before my eyes
Just before my flight while sitting at the gate I opened the app and flicked through the boarding passes and suddenly the first flight one disappeared! Thankfully I saved it to Apple Wallet earlier.FirePhantom
Dob selection broken
Trying to sign in with an Apple ID - asks for my dob but keeps reverting to 02 jan 2011! Junk.Ricom831
