Leave a Review We Energies
Payments glitch out on the app
Any time i make my payment on the app, instead of taking it right away it schedules it for a couple days out then when I check later, the payment did not go through and sometimes was canceled for some reason. It would be nice if we could make our payment and not have the app muck it up. I will go back to using the website, the app is worthless to me now.Show lessJs53144
Easy as pie !
If you don’t have the App yet then you need to download it right away . It makes things much easier, I can pay my bill with just a couple taps . One thing I love I can just tap my App and see what my balance is . I can see when the due date is . Then that makes it easier to pay my bill on time . I did not grow up with the internet , so I don’t like using it . However I have no problem using the app, it’s so easy. You can see what you paid compared from last year . You can see exactly how much you pay from month to month. I would highly recommend using this App !Show lessSamW60
Comparison of Usage
I want to see a comparison of usage graph; so I can see how much gas and electric I use in comparison to last year. Yes, I understand the variables of outdoor temperature and sunlight vs clouds on the amount of energy I use. However, I find it helpful to see if I used more, less, about the same, or a significant difference in usage from year to year (comparing months).
Thank you!Show lessThe First Frost
Homeowner in Racine County
WE has always provided prompt, courteous service whenever we have had an outage or an issue with our power. I really appreciate having the app which gives me accurate updated info on power restoration. No one likes to have power go out, but WE does a good job both in communication and repair.Pipersgrove
WE review
I give WE a 5-star review. WE has been great for me. When I’ve needed to contact for any reason I had wonderful and caring people to talk with. When having an electrical outage I was kept informed to the situation(s). Thank you to WE energies for supplying my home with power, and showing the cares and compassions from the personnel. . YvonneShow lessAngel-Shy
Thank you
Yesterday Jared answered all my concerns in a very kind professional way. He represented you well and made me aware of the fact I had 2 days beyond my due date to pay my bill. Have to wait for my SS check, but need to remain on budget billing-I thank him for the relief I felt!lakekate
Nor bad, but needs improvement
App is pretty functional and provides the data I want or need to be able to review my bill as I use paperless billing.
The issue I have is having to do a login every time I want to use it on my iPad.
iPhone works with faceid for the most part….but still have to sign-in every time on my own devices. It’s not that super critical data is being stored in this app either.Show lesswldlif7
Upper management doesn’t appear listen to customer
I am disappointed with the new billing statements which require 2 papers (more land fill) rather than 1 and are not as easy to understand as the previous billing statements. I am on “time of use” and no longer receive the amount of money I save.
Also, I receive my check on the first of the month and have asked if I simply could receive my paper statement by the first so I can get my money management completed. While the customer service people (who are usually very helpful) tried many times to help me achieve my request by changing my due date, it didn’t help me achieve my simple request. I have gone to the app snd don’t know if this will help.
So I am not happy with We Energies because while I am a good customer who simply wants to pay my bill, you make this request so much more difficult than it used to be.Show lesslaedt
We energies app not working right now
I love using this app to pay my bills, but right now I am having trouble paying my bill. Whenever I load the app up it gives me a errors messages that say “oops something went wrong, check back later.”Thee Papa gino
Useful app
Waited a long time to go paperless. So far, no regrets. Very easy to use the app. Many nice features. Useful options. The app is easy to use. When adding a phone number for text alerts it would be nice if it was explained to tap the top line to add a number. Very quick and easy to pay a bill.Shopper🍏
