Winix Smart User Reviews

Reviews Summary

Top reviews

App won’t let me sign in

I have loaded / deleted / reloaded, tried changing password a couple times but no matter what I do whenever I try to log in it says email/ password does not match.
Pretty freaking USELESS if it won’t even let me login

Keeps air clean day long

Cleans air without any effort of providing ventilation

Add dark mode

Too much ad, app is slow. Need to add dark mode.

Great helpful app!

I've only used the app for 2 weeks now. But thus far it has worked fantastic! It is very user friendly and easy to figure out. It also has connected and pulled up correctly each time.

Now after having owned two of the Winix air purifiers (from Costco) and using this app for 15+ months for both of them, I can say that the app has been essentially flawless for me. I have had almost no issues with the functioning of the app. It is pretty simple and straightforward and easy to use.
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The WORST app connection experience ever

Trying to get my Winix air purifiers connected to WiFi using this app was the absolute worst experience I have ever had with a “smart” product. Had I know it would be this frustrating and excruciatingly painful, I would have gone with another brand. Support was of no help, I had to figure it out on my own. You have to jump thru so many hoops, and change so many obscure settings on your phone, it’s insane. You shouldn’t REQUIRE always on, precise location permission to connect a device! And if you are asinine enough to require that, then tell me that’s why it’s not working as opposed to just doing nothing. And that was just 1 issue. There were half a dozen other ones. It took me HOURS to figure them all out.
Implementing HomeKit or Matter support in a future update would alleviate said issues and make connecting simple and straight forward.
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Does not work on 5GHz

What year is it….

F A I L - Problematic

First.. the advertising. Everytime the app is opened they are pushing their products. Then.... App hangs when "updating" App was hard to connect to unit meaning it took 45 minutes for no apparent reason. App disconnects from unit... no apparent reason then won't re-connect - no apparent reason. I have several smart devices and none of their apps perform so poorly. Returning unit. It's 2024 not 2008. Apps are not a new thing to be this bad.
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App disfunctions

Yes, like many other posters, it doesn’t connect to your already 2.5 connection. It’s almost like it wants to make its own WiFi network connection. I’ve had product before like this and it came down to having to call the internet provider and asking them to manually make a new network by name. I am not sure how many partitioned networks you can have on any one modem but this certainly is misleading for many products. I guess manual operation is what I’ll do. However the product is a very good product. We have one on standby unopened in case one bites the big one. Hope you all can enjoy it as much as I am.
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App is garbage

It can’t connect.

The app has simple, clear instructions on how to connect to the device. Unfortunately, it just doesn’t work. After connecting to the device wifi, the app never gives an option to do anything.

The only reason it rates ONE star is because the device is still usable without the app.
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Easy instructions

Easy to installation of the app

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