Leave a Review felix mobile
No compassionate Ground
As if they would not allow me to get credit for one month even though I had mention going through 2 deaths in the space of 2 months and funerals thereafter. With the issues I am also having with Felix, network dropping out without notice, like what era are we living in? The least they could do was offer a month instead they tried to get me to a 25GB plan, that’s not what I’m asking for … Ghee. How can they overlook this and have no compassion. They would rather move me to a plan than help elevate the stressful situation and sometime terrible network. That’s not on for companies to overlook compassionate grounds. Terrible. Not to mention my plan was active but my phone was broken and didn’t even use it for a month. They could of just given me that back. Terrible terrible terrible experience. I’m taking the 1 star I first gave! So no stars but apple won’t let us so it says one star but no star. They deserve none.Show lessKamilakazeee
Developer Response
Hey there, I'm so sorry to hear that you've been having these issues. Vodafone's 3G network started shutting down from the 15th of December, 2023. If you've been having issues for the last 6 months, it definitely sounds like something else is going on. I understand that you've already spoken with the team, and this has been super frustrating for you. We'd love to get one of our Senior Care Specialists to look into this further for you, and see if we're able to help get to the bottom of what's causing these issues, or see what we're able to do to make sure you have service to switch your number to another network if that's what you'd prefer. You can chat with us via the app or our website at any time. We're online every day of the year. - Emalie, felix Care teamI don’t have service
I switched to Felix to give them a chance. I preferred to keep my number with eSIM. However, I still don’t have service. I contacted their costumer service, they asked me to restart my device and reset network settings. After that, I told them that none of that has worked and I still have no signal. They told me it’s a problem they know they’re having with eSIM. My complaint is, how are they still offering eSIM if they can’t provide service? Now I’m without signal and unable to communicate, the response from the representative who answered me was to use WIFI in the meantime, como on! If I’m already experiencing issues before even fully using their service, I don’t want to imagine what will come later.Show lessWilsonarcp
Developer Response
Hey there, I'm so sorry to hear that. We'd love to have another look into what's happened there and get you up and running as soon as possible. Shoot us a message via the app or our website at any time and we'll get one of our Specialists to look into this for you. - Emalie, felix Care teamExcellent Customer Service
This is my first time writing a review on any app but I just wanted to say a huge thank you to Lee and Piper from Team felix for helping me with switching from Telstra to felix. They were patient with me and answered all of my questions. It took a while to get in contact with an actual person to help me tho however, I understand how busy it must be, I’m still thankful for their amazing customer service, especially to Lee and Piper!Show lessF Begonia
Developer Response
Great to hear! We're always happy to help out in whatever way we can. I've passed the thanks on to Lee and Piper, they really appreciate your kind feedback :) - Maddie, felix Care team