As if they would not allow me to get credit for one month even though I had mention going through 2 deaths in the space of 2 months and funerals thereafter. With the issues I am also having with Felix, network dropping out without notice, like what era are we living in? The least they could do was offer a month instead they tried to get me to a 25GB plan, that’s not what I’m asking for … Ghee. How can they overlook this and have no compassion. They would rather move me to a plan than help elevate the stressful situation and sometime terrible network. That’s not on for companies to overlook compassionate grounds. Terrible. Not to mention my plan was active but my phone was broken and didn’t even use it for a month. They could of just given me that back. Terrible terrible terrible experience. I’m taking the 1 star I first gave! So no stars but apple won’t let us so it says one star but no star. They deserve none.
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Response from developer
Hey there, I'm so sorry to hear that you've been having these issues. Vodafone's 3G network started shutting down from the 15th of December, 2023. If you've been having issues for the last 6 months, it definitely sounds like something else is going on.
I understand that you've already spoken with the team, and this has been super frustrating for you. We'd love to get one of our Senior Care Specialists to look into this further for you, and see if we're able to help get to the bottom of what's causing these issues, or see what we're able to do to make sure you have service to switch your number to another network if that's what you'd prefer. You can chat with us via the app or our website at any time. We're online every day of the year.
- Emalie, felix Care team
