No compassionate Ground
Response from developer
Hey there, I'm so sorry to hear that you've been having these issues. Vodafone's 3G network started shutting down from the 15th of December, 2023. If you've been having issues for the last 6 months, it definitely sounds like something else is going on. I understand that you've already spoken with the team, and this has been super frustrating for you. We'd love to get one of our Senior Care Specialists to look into this further for you, and see if we're able to help get to the bottom of what's causing these issues, or see what we're able to do to make sure you have service to switch your number to another network if that's what you'd prefer. You can chat with us via the app or our website at any time. We're online every day of the year. - Emalie, felix Care team
I don’t have service
Response from developer
Hey there, I'm so sorry to hear that. We'd love to have another look into what's happened there and get you up and running as soon as possible. Shoot us a message via the app or our website at any time and we'll get one of our Specialists to look into this for you. - Emalie, felix Care team
Excellent Customer Service
Response from developer
Great to hear! We're always happy to help out in whatever way we can. I've passed the thanks on to Lee and Piper, they really appreciate your kind feedback :) - Maddie, felix Care team
Worst Customer Service
Response from developer
Hey there! Our care team are live on chat 8am-8pm weekdays and 9am-6pm weekends Sydney time. If Mr. Botsy can't help during chat hours, he'll transfer you to our team for help.
Non-Existent Customer Support & Abysmal Indoor Coverage
Their support system is a complete joke. Every time I attempt to call, it's like hitting a brick wall – always busy, always unreachable. And their in-app chat is no better. Hours of waiting for a response, only to receive basic questions and be left waiting again.
But what really infuriates me is the stark difference in coverage between Felix and my other provider. With my dual SIM card, Felix struggles to maintain even a single bar, while my other provider consistently has nearly full bars. It's a glaring discrepancy that showcases Felix's incompetence.
Enough is enough. I've been patient, but I refuse to tolerate this neglect any longer. If Felix Mobile doesn't address these issues promptly, I won't hesitate to escalate the matter. I'll be filing a payment dispute without hesitation.
Response from developer
Hi there, I'm really sorry to hear that you've continued to face issues with your felix service and have been unable to get in touch with our team. Please note felix is a digital-based Care team only so we won't be able to call, but if you are able to chat in and ask to speak to a Care Specialist we can take a closer look into this for you. You can reach us through our website (felixmobile.com.au) or the felix app, or DM us via Facebook Messenger or Whatsapp. Our business hours are 8am-8pm during the week / 9am-6pm over the weekend (Sydney time) - hopefully we can get to the bottom of this as soon as possible! - Michael, felix Care team
Awesome Team
I was on felix before but the $35 deal was a bit much for me at the time but i decided to keep my husband on and its been just under a year and i just love the connivence as I would use my husbands hotspot to connect to my phone and my 2kids devices when we need to go somewhere important. We also bought the $5 international roaming as well that was also very helpful when he went to New Zealand. Overall its been very consistent with everything.
So, i ended up changing providers as felix only had the one plan which was $35 unlimited everything basically (except international etc) i would say that was a big mistake i should have just stayed on felix long story short im back due to a bad experience with previous provider and i could not be more happier to change!
The Chat was easy to use and more friendly than most chat bots ive used! It was quick and i was able to talk to a team memeber who very quickly solved my query within minutes of messaging! Now i cant wait to use felix again!
Awesome service and awesome deals! So glad i was able to come back at a time there are more plans to choose and within my budget. Again worth the money!
Response from developer
Thank you so much for sharing your experience with us so far! Great to have you back on board with us and really appreciate you taking the time to review us. - Jake, felix Care team
Do not use
The business is a scam and the app is terrible and crashes
Response from developer
Hi Tully, I am so sorry to hear about your experience with the app. We'd really like the chance to address this issue with you and any other problems you may be having. The Care team are online and ready to help every day, so feel free to message us via the website or app and we can work through this issue together. - Jake, felix Care team
New customer
Response from developer
Hey there, we're so glad you're loving felix so far. Feel free to share your referral code with your friends and family. You'll both score a bonus $35 credit when they sign up and activate using your code ☺ - Devyani, felix Care team
So far so good
OH! And their app interface is so easy to navigate, displays everything you want and more, and looks super clean with a cute peach tone. Would recommend just because of ease of use. And they plant trees with a % of their profits; Loving that!
Response from developer
Hey there, we're so glad you're loving felix so far, we're always here to help out in whatever way we can! Feel free to share your referral code with your friends and family. You'll both score a bonus $35 credit when they sign up and activate using your code ☺ - Devyani, felix Care team
Fantastic service and company ethos all at an unbelievable price!
Today i lost ability to make
Calls and the chat team were quick, Knowledgeable, friendly, professional and personable. We did some troubleshooting then Felix reset my account and problem was solved. I love Felix for so many reasons, and this is just one of them. Thank you.
Keep doing business right 💕
Response from developer
Thanks so much for the lovely review! Glad to hear the team were able to get you back up and running. Feel free to share your referral code with your friends and family. You'll both score a bonus $35 credit when they sign up and activate using your code :) - Maddie, felix Care team
