Watts® Home User Reviews

Watts Water Technologies, Inc

Top reviews

Most RecentHighest RatedLowest Rated

Confusing Schedule Programming

There has to be a way to make the scheduling of this floor heater less confusing. There are places where I can start the schedule in the morning, but it doesn’t give me an end time which could be done on that same screen. When I thought that I had programmed this to be started on every day of the week, I noticed later that all of those days have been erased except for the current day.
An example of what would make this easier is look at the Lutron electrical timing program. It is far simpler than what this app is.
Bottom line is this is far more complicated than it needs to be. Frustrating

Show less

Widerightv

8 months ago

Link to Alexa broken

This app is supposed to seamlessly link my Sun Touch connect plus thermostat to Alexa. However, Alexa is unable to find the thermostat even though everything is on the same network. Customer support for this specific feature is terrible. I have left Watts, the supporting company an email message which they have not responded to. I have spoken with ST support which states that they do not support the app but Tekmar does. Tekmar customer support states that they do not support the app but Sun Touch/Watts does . Watts phone tree says am number one in Que but never picks up; says to leave a message and will call back but never does The app otherwise works just fine and seamlessly connects to the thermostat allowing for remote operation

Show less

Thevideomd

8 months ago

Constantly have to Re-sign in

Not sure why you have to constantly re-Sign in to your account even after days of the system not being active, really annoying.

Clb,

8 months ago

Response from developer

Thank you for your feedback. We will pass your feedback to the development team.

Needs work

For example, Friday nights and Saturday nights are more alike than Saturday nights and Sunday nights. I would prefer being able to set a vacation schedule. It’s not intuitive. What the home switch means why don’t you just slide between home and away? The ability to copy a schedule from one day to the next would be a lot more useful than having just a blog of Monday through Friday and then Saturday and Sunday. Another words program each day separately, but allow the programming to match previous days or another day. Check out the ecobee. interface is much better.

10 months ago

Response from developer

We appreciate you taking the time sharing your feedback and we will consider your feedback in future App developments. Thank you!

Embarrassing for a modern app.

Embarrassing app. Functions and user interface is terrible. Doesn’t have the ability to set away modes in specific zones forcing you to have to redo the schedules.

don125)5