Watts® Home User Reviews

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Watts Water Technologies, Inc

Utilities

Lifestyle

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Works well

Gives a level of control and comfort without much hassle at all.

jury in deliberation

a year ago

Response from developer

Thank you for your feedback! We will pass your feedback to the development team.

WiFi connection is awful

Won’t stay connected to WiFi. Need to find a better one.

LaszloInCa

a year ago

Huge Improvement for Snow Melt!

After we installed our snow melt controller last year, I wrote a scathing review because the app barely did anything. Well y’all have been busy because the latest update is a huge improvement! I can finally get push notifications when the snow melt starts, control the temp set points, see the full status of the sensor, and see exterior temp! This is a massive improvement! Hoping to see more so I can move this to a 5 star rating in the future, but so close!

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TedFitzgerald

a year ago

Response from developer

Thank you for your feedback. We will consider these options in future developments.

Could use more specific metrics

It would be nice if it gave time in Y1/G1/G2 instead of simply heating vs cooling.

scholian po

a year ago

Response from developer

Thank you for your feedback! Your feedback is valuable and has been shared with the App Development team.

Terrible app

So the controller has three states: warm weather, shut down, sensor, wet, or dry, and driveway above or below setpoint.

If all three are satisfied i.e. it’s below warm weather shut down, and the sensor is wet and the driveway is below the setpoint, the system will run. However, the app tells you that the system is running when it’s below warm weather shut down and the sensor is wet. Even if the driveway is 90°, it will tell you the system is running when it is obviously lying.

Also, the energy used graph, only tells you how long the pumps are running, and not exactly how long the boilers were running. There is so much more information on the control panel that could be accessed from this app at least to monitor it if not to be able to set it which you should be able to do. So another word you should be able to adjust points and other parameters from the app.

Whoever wrote the specification for the app should be fired.

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Softsec guru

a year ago

Response from developer

Thank you for your feedback. Your feedback is appreciated and we are always looking for ways to improve our customer's experience. Your feedback has been shared with the App development team!

Not very user friendly

Will not integrate to my Google Home

dougthepm

a year ago

Response from developer

Thank you for the feedback. Unfortunately, the tekmar devices do not have any integration with Google Home. Your feedback will be shared with the App development team.

Good but Could Be a Bit Better?

App works well but would be better if it collected more information from the boiler such as how many kw/h it is using rather than just how many hours the boiler runs during a 24 hour period. Maybe that is a function of what information the Tekmar thermostat is able to collect? With a good connection to the internet by the monitored device, app has been stable.

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BR99X

a year ago

Response from developer

Thank you for your feedback! Your feedback has been shared with the App development team.

Hard to use. Frustrating

Shouldn’t the smart thermostat be able to figure out what time zone to set the time on the thermostat too on its own? Changing the time in the thermostat manuall is near impossible. Plus I keep getting an error and don’t know how to turn the early start feature on the thermostat off! So far extremely frustrating.

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Just starting and it is crao

a year ago

Response from developer

Thank you for your feedback. Please contact us at tekmar.customerservice@wattswater.com (tekmar) or at designs@watts.com (Suntouch) for assistance so we can look into this further for you.

Need improvement

Would be great to be able to add price of electricity per kilowatt hours and get costs of heating per day-week-month-year

Yves0087

a year ago

Response from developer

That is wonderful feedback! I've shared that with the App development team.

Don’t Like the App or the System

The ability to manage basic functions is anemic. Can’t turn the fan on or off…can’t turn the schedule on or off…can’t turn the HRV on or off. Most items require the use of the thermostat itself. What’s the point of the app if you have to be in front of the thermostat for 90% of what you need to do? This Tekmar system was installed by the builder…nice in principle…but wow, painful! My wife is suggesting ripping it out and separating the heat/cooling, HRV and humidity controls into separate units.

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No-Sale

a year ago

Response from developer

Thank you for your feedback. To change the fan setting please refer to step 16 of the provided URL for the Watts Home App support page. https://www.watts.com/support/wattshome Your other feedback is shared with the App development team and we appreciate your input!