Watts® Home User Reviews

Watts Water Technologies, Inc

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Suggestions for improvements

To begin with, this app is disappointingly primitive, compared to Ecobee, which I have installed at another home. I suggest that the developers study the Ecobee UI for inspiration about how to make the Watts app more functional and easier to use.

Here are a couple of specific suggestions for minor improvements to the current app —

1. My app has two locations listed: “Default Location”, which was created when I installed the app, and “Main House”, which was shared with me by the installer who set up the thermostats. When I launch the app, it selects “Default Location”, which is useless. I must manually switch to “Main House” in order to access my actual thermostats. There is no way to get rid of “Default Location” or to make another location be the default on startup.

2. The dashboard shows only the current temperature and system mode of each thermostat. It should also show the set temperature (for heating, cooling, or both) and whether the equipment is actually operating now. There is plenty of room in the dashboard tiles to show this information.

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EatCroc3

a year ago

Response from developer

Thank you for your feedback! Your feedback is appreciated and we are always looking for ways to improve our customer's experience. Your feedback has been shared with the App development team!

So hard to use

Terrible log in drop downs

Pemmmmal

a year ago

Response from developer

Thank you for your feedback. Your feedback has been shared with the App development team.

Alarm

Can’t figure out how to have an alarm sent if the unit stops cooling and the temperature gets out of range

Tadipy

a year ago

Watts App

Not able to link with iPad.
Why not

grampakoot

a year ago

Response from developer

Please contact our technical our support team so we can best understand and support your concern. SunTouch products: designs@watts.com or tekmar products: tekmar.customerservice@wattswater.com

Free tune up and cleaning of our system installed 2 Years ago.

Gandy sent Luke out to our location to provide this service. He was thorough, knowledgeable , diligent and friendly. He responded to our concerns about vibration of pipes running from the house to the compressor and about a stutter when the unit was starting a cooling cycle. He put in a capacitor hoping to reduce the vibration on start up and will check back in the fall.
Very impressed with all aspects of our journey with Gandy!

JAN C

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&$;)&;&)

a year ago

Stop asking me for a review

Stop asking me for a review. I just want to use the App.

Rayner Family

a year ago

Response from developer

Thank you for your feedback. I will forward this to the App development team.

Garbage

App requirements to add your address. I dont want to share my address. Who”s that “bright” idea was?

Scored21

a year ago

Disappointing

After having used Ecobee thermostats throughout my house for five years, I had to switch to these because we installed radiant floors (highly recommended). The thermostats have an interface that is primitive beyond description. The app does barely anything. You can adjust the temperature, but that is about it. For anything else, you have to go to the thermostat. The complete dealbreaker is that there is no HomeKit integration.

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EMazur

2 years ago

Response from developer

Thank you for your feedback. Your feedback has been shared with the App development team. There are various settings available on the App (pending on which model of thermostat you have), but I've included the link / URL path to our Watts Home Support page. If there is anything we can assist you with, please reach out to us at tekmar.customerservice@wattswater.com or 1-800-438-3903, so we can assist you with your concerns. https://www.watts.com/support/wattshome

Cold Feet

Horrible app

Cold and Slippery Feet

2 years ago

Response from developer

I'm sorry that your App experience is not meeting your expectations. If you have any feedback that you are willing to share, can you please contact us at tekmar.customerservice@wattswater.com (tekmar) or at designs@watts.com (Suntouch) so we can forward it to the App development team? Thank you

Technology from the 1990’s

My biggest regret with my new heat pump is the thermostat hardware and software. And their privacy policy is an absolute joke. Why does a thermostat need to employ web tracking technology?

Dave_416