Leave a Review Watts® Home
Disconnect
The t’stats at my shore house continually disconnect. I have to keep going back and forth on the settings to get it to reconnect.
This is a problem for me as the house is 100 miles from my other house. I rely on the t’stats to keep my house from freezing in the winter months. Is there something that can be done?Show lessShore House 1
Regarding thermostats
The app is solid however it is missing some functions. At a minimum, it should have fan intermittent function and not just auto/on.2 Frick
Developer Response
Your feedback has been shared with the App development team. Thank you for taking the time to share your feedback.Sporatic
It needs more functions in the app. It also is sporadic in how communicates.Pws12345
Developer Response
Thank you for your feedback. Your feedback has been shared with the the App development team.App Updates Are Better
I thought Watts forgot about this app. But the recent updates are a vast improvement. I was going to replace my floor thermostats with another brand but with the recent app update I decided against it. Good Job WattsRyan045678
Developer Response
Thank you for your feedback! I've shared your feedback with the developers.SunTouch fail
Checked all settings and I am connected to Wi-Fi but does not allow me to (re) register. Somehow the registration went away…and in the SunTouch is darkened and not active for me to register and obtain device code…so I can use the App. The SunTouch is ver 1.20. It sure what is going on. And instructions not helpful. Worked and now does not work. Deleted App and reloaded just in case that was the problem.Show lessIndiana by Bill Monroe's
Developer Response
We are sincerely sorry that your device is not communicating with the App. Please contact us at 1-888-432-8932 so we can troubleshoot this and get your product connected.Works on iPhone 14 pro.
Not a lot of recent reviews on here so I thought I’d share my experience. I have been able to connect all 8 of my 563 Tekmar thermostats and didn’t have any issues with setup or connectivity. I think the login and setup review complaints of the past have been addressed. The app works well and allows remote control of my system as intended. This give me piece of mind to know that my heating system is working while I’m away. As for options or improvements, I would like to see the floor slab temperatures without having to go into each device setting- it would be nice to have this as a display option to show on the main dashboard. Also, it would be nice to have an indicator on the dashboard showing which thermostat is actually heating (rather than just showing the mode that it is set to) and also an indicator of when it is heating to maintain the Minimum Floor temperature. Seems these display options should be easy enough for developers to add to future updates. 🙏🏼👍🏼Show lessRyanide
Developer Response
Thank you for your feedback! I've shared your feedback with the developers!Getting better
App is getting better for the snowmelt system (now reports slab temp and is visually more appealing). Would be a huge improvement if the notifications actually notified you of anything. Specifically getting an alert that the system is turning on would be very helpful to better manage energy usage (system can turn on when there is just a light dusting of snow and then runs per programming for hours).Show lessChicago Wolverine
Developer Response
Thank you for your feedback. We will pass your feedback to the development team.A very thin app apparently designed to collect user’s dats
… to capture data with service to the user a faint afterthought. I expected to see a functional app (like my nest thermostats) but this does little except to show present status. Still have to go to the device to modify schedules. The voluminous information presented details what data Watts collects (a huge amount) and how it shares it with third party partners including the Google data management leviathan. It provides little, if any, real privacy control to the user, except in CA and Canada, and makes it difficult to access. I am sorry I did not review this app’s privacy policies prior to purchasing the thermostat; had I done so I would most likely have purchased a different brand. As it is, I will likely delete it since it’s functionality is so spare.Show lessRWeinbergMD
Developer Response
We are sorry to hear that you are not satisfied with the Watts® Home app. Please feel free to contact customer service at tekmar.customerservice@wattswater.com to be sure you are able to use all of the functionality available on the app. As for our privacy policy; our policy broadly applies to all of our websites, apps, connected products, and related services, not just the Watts® Home app. Watts respects its customers’ privacy and does not collect unnecessary data. Only data related to the use of our product and app is collected so that we may provide related services, such as the app notifications that a customer may select. Data is only shared with third parties, such as Amazon Alexa or Google Home, if customers use those third party services to control their thermostat. Customers can contact Watts at privacy@wattswater.com to ask about the data we have collected for their accounts. Customers can also request that we delete that data if they stop using the app. We appreciate your business and hope you will continue using the Watts® Home app. If you have any questions please contact us.Works great with snowmelt - iPhone 14 pro max
Have zero issues with the app. Works great with our Wi-Fi snowmelt app! Love the manual start stop, no issues or complaints been using it without issue for about a month. Set up was easy. Thanks!UPC guy
WiFi doesn’t work
App shows off line when thermostat is on line. Makes it practically useless. Bring back the old app.xccdsq1
