Cannot log in
It sure if the system is overloaded but it continues to tell me my request timed out.
Response from developer
We have made updates to our servers to address this issue. Please try again. Sorry for the inconvenience!
App is working
The App has no issue and its working. its a situation beyond my control and even the Bikelink. I have been using Bikelink for over 10 years and i still believe my bike will always be secured and safe.
App is a disaster
I should have keep using the actual card but this app has issue. My ebike was stolen as someone was able to open the bike link bike cage.
Apple watch!!
I think the app is great. That’s why I gave it 5 ⭐️’s. However I just wish y’all could make it compatible for Apple Watch too instead of it just being for the iPhone cause I forget that I need my phone out to unlock the locker and I already had put my phone away. So now you know I got to get my phone again just to unlock the locker. But other than that I think the app is great. Can y’all please do this for the update!!
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App Is Trash
Too buggy. It won't even let me make an account. Better off getting a reloadable card because this app is living in 2011.
Response from developer
We apologize for the trouble you had creating an account, and thank you for sending us the screenshot of your error. We have fixed the issue and made some additional performance improvements.
Highly recommended
Great service, only gripe is I wish it were possible to add a Bikelink card to the Apple Wallet (or use Clipper card when stored there), so that I can use it when offline without the physical card.
App won’t open door
Was very excited to find this app and be able to see locker availability and also pay through the app. Today was my first time using the service and I had no issues opening and locking up my bike in the locker.
However, when I went to retrieve my bike the app would not open the door. I had to try calling the customer service line 3 times (twice getting put on hold and hung up on). The agent on the phone was very helpful when I finally got to them. It took me 40min from when I got back to the locker to when I was finally able to get it open and get my bike with a manual code from customer service—the app never worked to open it.
My phone had Bluetooth enabled and was in range of the locker and the open door button would not activate.
I will continue to use the service as the bike lockers are amazing but I will only be using the app to look at locations and availabilities. I will be ordering a physical payment card to make sure I don’t get stuck like this again!
However, when I went to retrieve my bike the app would not open the door. I had to try calling the customer service line 3 times (twice getting put on hold and hung up on). The agent on the phone was very helpful when I finally got to them. It took me 40min from when I got back to the locker to when I was finally able to get it open and get my bike with a manual code from customer service—the app never worked to open it.
My phone had Bluetooth enabled and was in range of the locker and the open door button would not activate.
I will continue to use the service as the bike lockers are amazing but I will only be using the app to look at locations and availabilities. I will be ordering a physical payment card to make sure I don’t get stuck like this again!
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Super useful
Works well in Seattle! I think having the app mentioned on the bikelink lockers would be great.
Can’t open door with phone
The app is great but I can’t the door to open with my phone when I want to get my bike out of the locker. I can get the door to open with no card needed to put my bike in. I had to wait 30 minutes till I had to use someone else’s phone to open the app. Called customer service and they told me to make sure my Bluetooth is o, which is was. I don’t know what’s the problem with opening the door to get my bike and end the rental.
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Response from developer
Sorry to hear you had trouble ending your rental! Our user support agent reported that your phone had very low battery at the time. Most phones restrict Bluetooth when the phone has very low battery. This may have caused the issue. You can change this behavior in your settings. Please reach out to us at support@bikelink.org or call our office at (510) 239-7459 and we’ll be happy to figure out the issue with you. Please know that our 24/7 help center can always help you retrieve your bike right away without the app.
great
ran into your employee at the bikelink lockers in sf who told me to download the app. So glad I did, having the map in this app instead of needing to go on the website to see it makes such a big difference. So glad there’s an app now, and that it seems to work well! 😎
