Optum Personal Care User Reviews

Optum Personal Care

Clockwork Active Media Systems, LLC

Health & Fitness

Medical

Reviews Summary

Positive highlights

🛒

This app hasEasy ordering process

🚚

This app hasFast and reliable shipping

💰

This app hasAffordable and free products

🗂️

This app hasOrganized catalog and app

🔍

This app hasConvenient search functionality

💳

This app hasSeamless checkout process

🗓️

This app hasQuarterly benefit allowance

🤝

This app hasExcellent customer service

Negative highlights

🔍

This app hasLimited product selection

📝

This app hasLack of product details and descriptions

🔒

This app hasAggressive logout issues

🤔

This app hasConfusing navigation and layout

💰

This app hasOverpriced items compared to retail

🧮

This app hasInconsistent and unclear pricing/math

🚫

This app hasDifficulty removing items from cart

📱

This app hasLack of landscape mode for iPad

Top reviews

Most RecentHighest RatedLowest Rated

New order for first time

My original doc first received had the wrong name for the ordering site, also when I got online for the products picked out my items , called in to order all the numbers I had were incorrect. A lot of time wasted, I got on the proper site and then had a bunch of sign on problems and got locked down for 20 minutes. When I got on line looking for items is slow as a snail, the system couldn’t go from page one to the next page what a joke system. I was using an iPhone 12 with 17 op system.

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BOA screw up

a year ago

Response from developer

Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order.

Catalogue

It’s very frustrating to use this app. You search “Hearing Protection” and it gives you one hearing amplifier, and then it skips to Tooth paste and works its way to diapers. WHAT has any of that got to do with hearing protection. NOTHING. I haven’t had much luck looking for anything. There’s the paper catalogue that used to come, but I haven’t seen one of them n a while. That’s just one example. Maybe they’ll catch on some day.
Once you place your item in the shopping cart, you can’t check the size you picked to verify it. It says to verify, but it doesn’t allow you to do it.

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NLA365

a year ago

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

2-step verification

The website works fine with a couple of changes needed.

First - a TEXT option needs to be added for 2-step verification. I have my phone set up to send unknown callers directly to voice mail. Each time the call comes in for verification it’s from a different number so that makes it a little difficult to add into my contacts list. I finally got the call by turnoff my call filtering, but it is so easy when a website uses TEXT instead of voice calls.

Second - I haven’t found a way to go directly to the shopping cart without scrolling all the way to the top of the page. Either add a “return to top” option or a hot key that takes you directly to the cart.

Make these changes and your website will be much friendlier to use.

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CucharaRed

a year ago

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Unexpected logouts

When browsing the items on my iPad this Saturday morning, after about 5-10 minutes, bam, all of a sudden, the log in screen would pop up and I’d have to log in again. This happened about 5-10 times today. I never had that problem with my desktop.

Carl21yale

a year ago

Response from developer

Prices are High

The items for purchase are higher than outside retail. It would be better if the excess $ that you can’t use could be carried over to the next quarter. Since there isn’t anyway to use the $ amounts that are too small.

It would be nice to just have the $ amount to use at any retail place

Gweedee

a year ago

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Not happy when chains left

I don’t understand why your price’s doesn’t match the little amount that is provided. If I have a couple of changes left over you take it away knowing no one can afford any items on your list with the extra change left over, but if I go over the $40 you want to charge me for it. If anything is left over it should be carryover until the end of year.

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WAJ 1

a year ago

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

Navigation for items

It took a great deal of moving around the site to find the option to search for products. IMHO, this should be one of the easiest options to find. In addition, I was logged out 3 times over the space of 5 minutes. It is not clear what was triggering the disconnection, but it seemed over-aggressive.

Jonny.WM

a year ago

Response from developer

Optimum 1

The app is stupid hard to use. A double call to the same number? Another call to that same number to check out? The search feature can’t find anything, it’s glitchy and clumsy. Why would you have red flags on all items until you cross the $35 rubicon? How many times do you go grab something at the drugstore and spend $35 ?
The entire site is a rip-off to get folks to buy only the crap you’ve bought in huge bulk. It’s very inconvenient, very bothersome and intended to keep older retirees from receiving their benefits purposely so you will make more money !

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payneles

a year ago

Response from developer

Thanks for your feedback. We'll pass your suggestion along to our product team; they're always considering new products to add and ways to make the app better. Our customer support team tracks product and feature suggestions and may be able to help find products at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.

Good App

This is easy to use although for some things (1,2,3 choices at the bottom of the area) I had to push several times to get the view to change.
I also did not see where to add an item # from the online catalog.
Some items do not have a description.
Overall, I had a good experience with this app.

Gramma player

2 years ago

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Save For Later

I was unable to access the “Save For Later” feature on my iPhone. I went completely out of the app and, with an advocate in the help center directing me, could not access this feature. I would find this access extremely helpful, and was disappointed that I could not see this feature on my iPhone. I got “No shopping list.”

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hyacinthwoman

2 years ago

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.