appreciative
It is so nice to know that I can check my Firstline app from time to time and find that I can order useful products for no cost (even free shipping and no tax on my part). I'm appreciative of this opportunity. It really helps my budget. Thank you.
Response from developer
Thanks for your review; we’re glad you like the app!
App
Much better than trying to do it on Google!It was a nightmare and I sent messages back on my email!This app is a much better set up and try to do it on Google!
Overall a Very Good App, but needs improvement in the Shop area.
I think overall this is a Very Good App, but I feel it needs improvement in the Shop area. It is very frustrating and time consuming to shop looking at a small window with only one item at a time that’s visible to select. I would like to see a full screen displaying multiple items at a time that can be selected individually for additional information or for adding to cart. I think that improvement would tremendously improve the shopping experience.
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Response from developer
Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!
Taxes are included now so no guesswork !
PROS: All of United Healthcare’s previous health benefits sites didn’t include their tax. They were very hard to make the total as close as we can now.
CONS: These Medline products are way overpriced ! I can’t get what I used to get with Walmart. Choices are VERY limited.
CONS: These Medline products are way overpriced ! I can’t get what I used to get with Walmart. Choices are VERY limited.
Weird math
My order came to exactly $40 which is my benefit amount. Items were rounded up, 2.99 became 3.00 etc so it was an even $40. I went to the check out page and the total was $40 with zero tax and zero shipping. When I submitted the order it said I exceeded my benefit by .53 (53 cents). Ok I don’t get the math but whatever. So I had the option to add a credit card to pay the overage so I added my credit card and the app “said “ credit card successfully added so when I advanced to the next page to check out I got an error message so I tried 5 more times and each time the same thing happened. I only tried 5 times because you know the definition of insanity…. So I took a tube of toothpaste off my order to get it to go through and it did. I’ll try customer service to try to work around the credit card issue when I have time.
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Response from developer
Hello, thanks for your review! When you do have time, please feel free to provide additional details to our customer support team at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.
The App
I see this app is to help me get items offered to me quarterly by my health insurers. This is helpful, I just wished I had been given an explanation instead of the app just appearing out of nowhere.
Communicate more clearly
I wasted tons of unnecessary time setting up the app and account because they do NOT make clear that the member id number is everything that PRECEDES the dash. Why didn't the user interface make that clear? I wouldn't have needed to call customer service to figure that out if it was clearly stated in the app.
Otherwise, once I got in, everything was fine.
Otherwise, once I got in, everything was fine.
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Over priced items
While it may help out for those who cannot get about to purchase cheaper in stores, why are the prices so high? Also how come the online app and catalog are not the same? Looking for bandaids online, didn’t see them online but are in the catalog; didn’t see a search feature ( this would be helpful). I am not saying it is not worth it as it is free just the fact it could be improved.
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Response from developer
Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further. There is a product search feature in the app that will let you search for a product. Our customer support team may be able to help at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.
Remove item.
Trying to remove an item that’s not on sale any more, I understand it’s not on sale I’m not trying to buy it. It’s the fact I’m hitting removed item and it wants me to contact support at 10:56 pm and I have to wait tell 7:00am when it’s a easy issue I can fixe when I know customer support going to treat me dumbfounded on a system issue not removing items after I buy and keeping it there. Also love the program just issue with app.
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No info on products
The app does not give any info on the products. It gives no info about each product, I.e., the disposable pads for $35 with no number of pads listed; the electric heating pad with no info on levels of heat, as in, low, med, high, or just low and high?? And no idea what material the cover is, or if it’s removable, washable??
I appreciate getting the products, but it would be helpful to know more about them.
I appreciate getting the products, but it would be helpful to know more about them.
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Response from developer
Thanks for the message, and we're sorry to hear that you’re having trouble finding the product info you need. Our customer support team may be able to help at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.
