Monarch Resident Portal User Reviews

Monarch Resident Portal

Yardi Systems, Inc.

Lifestyle

Reviews Summary

Positive highlights

🛒

This app hasEasy to pay rent and bills

🔧

This app hasConvenient way to submit maintenance requests

🗓️

This app hasFaster processing times than estimated

💬

This app hasEasy communication with property managers

👥

This app hasAbility to see and interact with other residents

🏢

This app hasHelpful for busy professionals

🔍

This app hasProvides access to important documents

Negative highlights

🔒

This app hasSecurity issues with certificates

💢

This app hasClunky user interface with annoying pop-ups

🤔

This app hasInconsistent notifications and bulletin board issues

💰

This app hasInconvenient convenience fees for payments

🔁

This app hasRepeated issues with payment processing and account verification

🗣️

This app hasLack of responsiveness from property management

📄

This app hasDifficulty accessing and managing lease and other documents

Top reviews

Leave a Review Monarch Resident Portal

Bare minimum maintenance
I moved in July 2019 with a broken bedroom window, that I would be fixed before I moved in 2 weeks later. The window is still broken. The slider does not close completely and has a 1/4 inch crack that also gets stuck when closed. I have locked myself out on the balcony 5+ times and had to call for help. My bathroom ceiling has a leak. The drywall caved in. The drywall was replaced and is again turning black from the leak in the above apartment. The carpet has many waves and bumps and the entire apartment smelled of cigarette smoke for 6 months. I had the carpets professionally cleaned then continued cleaning using coffee beans, baking soda, and vinegar. I have put in these requests multiple times then find they are gone without being done.
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PhoenixWMW423
3 years ago
On-Time response
No matter the priority, once a ticket is created, Team shows up right away. Never had issues since the moment of my stay which I guess is about 4 years now.
rvarmap
3 years ago
Marisa was great n easy app pay
We are Daniel and Latanya Park -Marissa made it easy when adding me to the lease and directed us to use this app which is extremely easy and very convenient! Way better than getting a money order, dropping a check off , running back-and-forth to stores and then taking it to the rental office.
this app rocks for all renters!
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LT Psrk
4 years ago
Great app!
This app makes it easy to pay my rent! The app is nicely designed. Especially because I forget my login for the new payment website they go through. The only things are, maybe list the office manager email on the app somewhere? Just in case someone forgets or can’t find it on the website, and it always asks me to follow on Facebook even though I’ve selected not to show me again.
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worldxeater
4 years ago
Convenient
The app is pretty convenient and easy to use. The interface is straight forward.

One nitpick I have is that every time I open the app it asks me to follow them on Facebook. I clicked “do not show me again” and it still pops up every time.

Obviously not a deal breaker, it’s just a nitpick
kfuwusvd fkg
4 years ago
Convenient
It's nice to have an app option. I look forward to seeing announcements and events in it. I'll pay my rent through it. It is really slow to load each page though, so hopefully that will be improved in future updates.
Bekka76
4 years ago