Not as good as other HSA apps
1. “Saved receipts” feature doesn’t work.
2. Why is this a separate app from the NetBenefits app? At least provide a link between them. My card says “NetBenefits.” My company calls this “NetBenefits.” Why is this a separate app called “FidelityHealth”? It doesn’t connect with any health app, and doesn’t provide any health info.
3. “Scan” doesn’t scan my receipt like the previous HSA app my company contracted with. Even standard business-expense reimbursement systems, like Concur, do this.
2. Why is this a separate app from the NetBenefits app? At least provide a link between them. My card says “NetBenefits.” My company calls this “NetBenefits.” Why is this a separate app called “FidelityHealth”? It doesn’t connect with any health app, and doesn’t provide any health info.
3. “Scan” doesn’t scan my receipt like the previous HSA app my company contracted with. Even standard business-expense reimbursement systems, like Concur, do this.
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Super buggy and does not work
You cant add payee, it always errors out
2FA even though faceId is enable
does not pull claims fast enough
Transaction history is not upto date
What is the purpose of this?
2FA even though faceId is enable
does not pull claims fast enough
Transaction history is not upto date
What is the purpose of this?
Absolute Trash
This Health App, the Fidelity App and the Fidelity website are absolute trash for submitting FSA expenses. The UI and navigation are horrible and confusing, the uploads almost never work, if there is an issue they just deny the expense and don’t actually tell you what was wrong. Fidelity is the absolute worst for FSA.
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Buggy
The 2nd day of using the app, cannot login with face recognition (ios) and the app doesn’t pop up keyboard for manual login. :(
Fidelity is compromised
Since the day I purchased dwac in 2022 a employee or group is personally sabotaging my account. I was told Friday my check would be available for spending on Tuesday. I sold my home which was my car. Cashed check. Fidelity always gives at least at least $200 bc that’s normal professional courtesy. Employee swore it was Tuesday. I sleep on the streets just hiding of shame. I had $0. I had $150 storage bill that I was planning to pay Friday but then I called & gave my word I’d pay Tuesday. Guess what Tuesday rolls around the longest weekend of my life. I call them and he says yea sorry it’s not going to be available now till Saturday. I explained my situation. Zero help. He says nothing can be done. I said ok he said but the good thing is you can use the funds to trade stocks. Lol. So I call storage unit. They hit the loterry. 34 years worth of belongings lost for $150. Pictures and all. So I remembered I sold a silver bar on Amazon and has $100 available to transfer on the 3rd. Guess what the chances are Amazon says sorry no explanation that’s now the 10th. So I make some embarrassing calls and beg for $. I get someone to send me $500 to PayPal. I received it. I go to transfer it to the account and you would no believe what happen. PayPal freezes my account saying suspicious log in activity in Kentucky where I am lol. They make me call and talk to 3 employees. Take pictures of my id and my face and scan my face. Then they said yes funds wil be available in 48-72 hours lol. Like so angry at who a name of a company. So I say to myself. F it, life blows but I’m an idiot and I deserve this somehow. So I sleep near a dumpster that night refusing to eat anything just yet. Wishing I knew where I could find a water fountain. It’s much harder than you think. Bc it was impossible for me. Wednesday rolls around. I remember my debit card is unlocked for that account and I’m too stressed out to think if I have any other bills due. So I go to fidelity web and app to the debit card management page. Guess what. It says sorry we are unable to access this page right now. Please check back later. So I check app the app just sets there and pending. I delete my phone and back it up and re download app. Still when I open this page my cell bars go to LTE from 5G with 1 bar. My phone gets hot super hot. I turn on airplane mode clear history and everything. I try for a few hours. Nothing. So I said ok maybe it’s my phone. I was like well shoot I’ll just trade stocks bc why not I’m literally homeless broke and why not trade stocks. So I go to make a trade and guess what my account has been restricted 🚫 plz call fidelity. I try a limit. Nothing. I call and they said yea we restricted your account and I said why I’ve never made a illegal trade or anything. I was also told by y’all and the website and your app that I had $6k available to trade. He said nope. Super kind person this time and I go off for an hour saying why do I keep being lied to. So he apologizes for fidelity and he calls around and gets a boss to lift the freeze to allow me to trade. I asked if security, hacks or flags on my account he said no. His boss then says to him and threatens me with account closure. So 2014 to 2021 zero problems. 2021 to 2022 odd pending and completely unorganized transactions 5 days to 11 days for internal transfers. Very odd but still I let it slide.
Now I am threatened. I’ve never received any of the bonuses they had for setting up accounts. $50 andn$100 account bonuses. I’ve never received lol.
3 companies somehow knew I was desperate.
Guess what I got a hotel room. But I’m guessing Saturday it will actually be Monday. What do you do? You can’t do anything. They mastered this. “Deposit only at fidelity” on back of check is their guaranteed $
Now I am threatened. I’ve never received any of the bonuses they had for setting up accounts. $50 andn$100 account bonuses. I’ve never received lol.
3 companies somehow knew I was desperate.
Guess what I got a hotel room. But I’m guessing Saturday it will actually be Monday. What do you do? You can’t do anything. They mastered this. “Deposit only at fidelity” on back of check is their guaranteed $
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App does not allow for password manager
What does fidelity have against password manager?
Hard to log in
Just let me paste a password like every other piece of software that isn’t garbage
Needs improvement
Ok app but Optum HSA app is way better. Need ability to scan documents and bills for record when they are paid from your HSA. and when you pay a bill, you can automatically scan the paper bill as record.
M
App doesn’t tell you your available balance to withdraw. Fidelity should just stick to investing, not HSA. I deposited funds and still don’t have access to the funds. It’s 7 days and counting. Told me to call back in a couple of days if still not available. Also made medical payment with debit card 3 days ago and bill is still not paid.
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Worked great until they changed it
I actually really enjoyed using this app but I logged in today for it to tell me to use their new app which doesn’t have the scanner to check if an item is eligible for payment. If I wanted all the extra information about my retirement and hsa investment options I would go online not use an app. Thanks for ruining the only purpose this app served.
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