Fraudulent company will take money from your bank without authorization
these people never told me, or asked for my permission in withdrawing funds from my personal bank account. I wanted this app to help me pay off my credit cards. But in the time I started seeing a lot of WITHDRAWALS coming out of my personal account. Except for the fact that I never agreed to that. They will simply start taking your money and putting it in the app without your permission or knowledge. I got very upset seeing money taken out, a few dollars at a time, multiple times a day with this app. I no longer want anything to do with this app. Do not mess with people's money and start taking it unauthorized. There's already little trust in corporations having our personal information, and I was really mad to see you guys messing with my money. No thank you. It's also impossible to delete your account info and even the whole profile itself. I have not found a way to do so and am trying to talk to customer service about this. Be informed. There is no customer service it’s just an ai who talks to you over and over again with the same messages back and forth. It is a fraudulent company and don’t trust it at all.Developer Response
Let’s Resolve This! We're eager to dive into your account and sort out any issues. Can you drop us an email at grace.renee@brightmoney.co from your registered email address with your review handle name to help you? We're confident we can make things right for you quickly!Money Angel 😇
Bright Money was complexly thought out to cover all aspects of life where money is on the forefront. It’s the baby steps, helping hand you greatly needed back when you turned 18 and thought you were adult enough to use a credit card. Turns out everything you thought wasn’t true, your parents were always right and Bright Money should be your FIRST step when blindly walking into the world of credit/saving. Thankful, Bright Money can also help with the aftermath of those poor credit decisions and help you rebuilt TEACHING you what you thought you knew along the way. Bright Money literally takes the thought out of saving because it does it all for me! In a world so fast and hectic, I am absolutely thankful many times over for this app/people behind the app. My life has already began looking forward by gaining sanity knowing I’ll have that money cushion, debt has went down and score already gone up! Do yourself a favor, download it and let it change your life!!Customer service
Horrible customer service via the chat. They don’t help try to resolve the issue. They just give instructions on how to cancel the membership. Then during that process it informed me that canceling could effect my credit score a lot. So reaching back out to the chat they again suggested the membership cancellation. No upsell, no incentive. Not even a bit of remorse. I’m pretty sure the app developers wouldn’t recommend this. I’ve worked in sales for a long time and this is absolutely horrible. Especially with all my personal identification info Bright Money has on record. I’m feeling bamboozled. Scammed.
downloaded this app over a year ago. You guys charged my card $80. I wouldn't mind staying with the membership but when I try to change my phone number it says it already exists. Idk if I used my current number to try to start an account. I don't know why it has another chime credit card number. It won't let me adjust it or anything. I can't find but a couple of emails from bright and they are promotional emails. Is this some type of identity theft? At this point I want a refund and I don't want to be a part of this platform if my identification is at risk.Developer Response
Let’s Resolve This! We're eager to dive into your account and sort out any issues . Can you drop us an email at grace.renee@brightmoney.co from your registered address to help you? We're confident we can make things right for you quickly