Leave a Review PENN Play
Free three nights
This is why I go to Ameristar! Because of free hotel rooms so I spend my money in the casino. You say any day any night but it’s bull!! Add on fees no we’re sorry but you came at a time when people wanted to come so it’s not free!! You’re telling me to stay at the basic package for free then if I want a room with whirlpool I have to pay!! You’re branding only has a two year life cycle when Nebraska casinos are up and running. If you want repeat business you treat the small customers like everyone else.Show lessWant more for my dollar
Experience
Since Ameristar became penn play, the overall experience has gone way down hill. Machines do not pay as well as before, no waitresses on the 3rd level, it takes a longer time than before for a machine tech to show up after you press the service button. It’s harder to build up points on the player card. Honestly I would recommend Horseshoe casino over Ameristar. At least the rewards are better, and the machines allow you to play longer .Show lessCoorslver
Penn Play Way Better!
Easy to use, find Rewards, check your account, see your tier progress. Also using My Wallet is way better than using the ATM and cheaper too! I encourage others to try it for its convenience. I appreciate how it works for me.The Schminz
Repeated card needs fixed or ticket needs redeemed
I understand ticket can mess up but my main concern is that for the last 3 days I have had to wait at the cage line to get my card fixed. Bad enough vip gets to go ahead of us less spending people but o spend what I can! Complained to mgr and did not help you would think he would compensate me in some way! I guess Scioto will be my next choice if thing don’t improve at Hollywood Columbus. Thanks!Show lessMistyGMA
Great
Very accessible for when u don’t have any cash left and u can access your wallet or card and not to mention the offers and bonus cash given is great for a day when you don’t have much moneyLavish Eleventre
Terrible Customer Service
Do not expect to receive assistance of any kind for any type of issue you may have with this app or its promotions. I have been trying to get a resolution for months with either no response at all or the times I have gotten an email back it was very clear the rep did not take the time to read my issue to be able to address it correctly. It was a pre populated response that did nothing to correct my problem. I created a Penn Wallet and stored my credit card information in the wallet. I have yet to receive the $25 the promotional offer states I will receive for completing those steps. When you connect to a game with your Penn Wallet you are supposed to receive an additional $15. I assure you if I haven’t received the $25 for creating the wallet account I surely am not going to trust to actually use the account and allow them to take money from me when they still haven’t given what they claim they will give. You would think this would be a cut and dry complaint/resolution. Either they are shady or they just don’t care enough to address issues that their customers bring to them. Either way it isn’t a good look for them.Show lessHyphema31
Easy and fun
This app is awesome. I downloaded the app and was goven numerous opportunities to earn quick cash for my account. I’m new to this and was impressed with how easy it was to set up and start earning and playing. I definitely recommend!NewtothisAJ
Penn Wallet/Penn Cash
1) I added my own money to my wallet from my bank card & it’s not showing the conversion.
2) When I first uploaded the app I added my own money to get the bonus Penn Cash that I didn’t use right away now it gone as well.
3)I moved & I’m unable to update my new address on Online Wallet, I called the 1-800 number NO ONE ANSWERING, All of the Cashiers at the locations response are the same “I HAVE NOTHING TO DO WITH THE APP & I need to call the 1-800 number that never answers.
4) I’ve had several frustrations when I have accumulated Penn Cash over $1 when I am redeeming my collection the system switches an RED Error Message popped up & snatched my balance to $0 however,Even if I push the call button or go walk to the Cashier they ALL call for floor Staff then floor staff calls for a Floor Manager. The Floor MANAGERS opens the slot machine “TO SAY THEY DO NOT SEE WHERE I REDEEMED MY CASH”Show lessDisappointed x’s 10
Like family
They learn your name make you feel welcome and show you how to play each and every game or slot or table game. To be honest it’s the people they make this place fun and. Make you come again win or lose.my Zzzzz's
Convenience
I love that if I am at a machine and want to put additional money in to play and don’t want to leave my machine or the ATM lines are too long or it won’t take my wrinkled up twenty dollar, I simply use my Pen Play. And if I won and know I’m coming back soon, I can simply leave it on my Penn Cash
It also allows me to see how much I took out of my bank in case I forgot.Show lessPurty Murty
