Calibrate User Reviews

Calibrate Health, Inc.

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Horrible!

This app is so frustrating! I am forced to join Calibrate as it is offered as an employer benefit - so far it has been anything but beneficial! I am trying to click the very small hyperlink for “recent labs” and nothing is happening. You are not allowed to proceed with registration without selecting an option for lab work. I don’t need to have new labs done as I just had them done prior to be forced to join Calibrate! The do not answer their 800 number for customer service, nor do they respond to emails. And now they are closed for 10 days due to Thanksgiving holiday. What a joke!

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wazzuer85

10 days ago

Easy to use!

I really like the way the app makes it very easy to keep track of everything all in one place. Appointments, schedules, tracking, information, etc. all in one easy to use app. Customer support is phenomenal!

N.Weaver

2 months ago

Response from developer

Hi there, we are so happy to hear that you’re enjoying the Calibrate app. We appreciate you taking the time to share your positive experience

Poor Design and Content Delivery

The functions of they app have tremendous potential however they are not user friendly nor are they practically for daily use/tracking. The Content also has been highly informatives but deliverd in some of the wost methods. There are exercises that it tells you to fill something out (writing or typing) but the app lets you do none of these things. You can not print or bookmark. This brings to another frustraing point when you read quality content and want to bookmark you can not. As you learn new habits and want to practice them you have to maneuver and scroll your way back to the content and try to recall which specific less on which specific week something occurred. There are numerous other examples I am happy to share however the overall takeaway is the poor quality of the app hampers progress, which is unfortunate because the program has great potential.

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19Jeanette81

4 months ago

App very user friendly.

The app is so much improved. It is now so easy to track your weight and find recipes. I also often go back and review messages from heath care team as well as refresh myself in prior lessons. Scheduling has also been made so easy!

Mary-hart

4 months ago

Response from developer

Hi Mary, we are so happy to hear that you’re enjoying the Calibrate app. We appreciate you taking the time to share your positive experience

Restrictive

The app is better than the prior because of the layout. Now there are more options under support which makes it easier to auto choose topics to discuss with the Calibrate team. Additionally the response time from the support team has improved.
Session connectivity with my coach has not been good; on two occasions the meeting was dropped at the beginning of the session and the new app does not have ANY way to communicate directly with your coach. All message must be processed though the support area of the app and vetted. So in the case of a bad connection for a biweekly coaching session there is no way to communicate an alternative contact method so that the meeting can continue. The time is lost and so is the support for two more weeks; making it four weeks until a coaching, two way dissolution occurs.
It would be nice to receive more push reminders from the app regarding this daily tasks to remember (ie: drink more water, take a walk after a meal). If I recall, there were more push reminders for tracking on the last app; I rarely receive any reminders on the new app ( other than for appointments or support responses). I felt more connected on a daily base to the first app. And the program at that time.

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Nitty42!!

5 months ago

Response from developer

Hi there! Thank you for taking the time to share your feedback. We’re happy to hear that you’ve found the support options and response time improved, but we apologize for the issues you're having in connecting with your coach. We're committed to improving the app, and your feedback will help us make it better. Thank you for being in it together with us as we build and improve the app.

Bring Back the Desktop Version

I am continually disappointed in the app performance from scheduling coaching or doctor visits to messaging support or receiving notifications, none work satisfactory. I would prefer the desktop version as I don’t always want to read from a phone screen. The new app has discouraged me from updating my progress as I don’t want to use it and am no longer notified with a reminder for my update or goals.

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EBC0821

5 months ago

Response from developer

Hi there. Thank you for taking the time to share your feedback. We're sorry to hear that you're having issues in the app. We're committed to improving our app and your feedback will help our team refine features.

Half baked

You’re supposed to track all this information every day, but you can’t ever see it after a month or so. I need to know what my information was exactly 2 months ago when I started taking this medicine, but there’s no way to see that. There’s a stupid graph that kinda shows you with touch points, but you can’t even tap on the touch point and see what it exactly was on that day. You have to guess based on where it is on the graph. It’s just irritating that they track all this data but then also hide it from you.

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Cysatx

6 months ago

Response from developer

Hi there. Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing issues rescheduling in the app. We're committed to continuously improving the app and your feedback will help our team refine features like this one moving forward. For help troubleshooting, please message our Support Team via the app. Thank you for being in it together with us as we improve the app. Warmly, Team Calibrate

Finally!

Love Calibrate! I FINALLY have a plan that makes sense, helps me take lasting baby steps and hooks me up with good resources and support. Staff is super helpful and friendly, and I finally found something that works for me.

Bceb2

6 months ago

Response from developer

Hi there, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

Glitchy & awkward

The app has never been the most easy to navigate. If you fall a bit behind the catch up is not done in a consecutive manner that would make it much easier.
It has always been glitchy but they have a new update so let’s see.
The program itself is meh. It takes months to get going and the customer service isn’t always prompt. Sometimes you never hear back.
They make filling in the message unreadable as you fill in the fields so you just hope autocorrect hasn’t gone too crazy.

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NYPL user 2468

6 months ago

Response from developer

Hi there. Thank you for taking the time to share your feedback. We're sorry to hear that you're having a difficult experience but please know that we take this feedback seriously. We are actively working to improve the Calibrate program experience and recently released an update to do just that. If there is anything we can do to help resolve your current challenges, please message us in the Support Center via the app. We would be happy to assist.

First program and app that has ever worked for me!

I love the Calibrate application and programming. It helps me manage my goals, connects me with my care team at the click of a button, and has an easy to navigate interface. I recommend Calibrate to everyone I know looking to regain control of their health.

uhlexeye123