If I can give you zero to negative star I would. I have called at least 3 times to provide instructions to get to my house. Out of 4 deliveries, only one person has SUCCESSFULLY made a delivery. I cancelled my account, made arrangements to have the empty bottles picked up and still they cannot pick up anything. How can you “successfully deliver” anything when you have either not pick up the empty bottles or even deliver the bottles??!! I will never use them again!!!! Also, how do you have a no contact service option when it takes them up to 7 days to respond???!!! Who does that??!! This service is ridiculous and not built to service homes!!!
I had Zephyhills, now called Ready Fresh delivery when I lived in Broward County for over 20 years. Their service and pricing are great. I’m originally from NY and I do not like Florida tap water and like my water very crisp and cold so the Water Cooler which provides hot/cold is perfect. The drivers are professional, very cordial and always show up at the time they are scheduled. Additionally, the pricing is great when signing up for the yearly membership. The 6 Pack Orangciatta and Blood Orange Sparkling water are $1.00 cheaper than Publix!!!!! Love Ready Fresh!
The app has gotten ALOT smoother and easier to operate as well as intuitively understand in the past 1/2 year we have been using it. As far as products, very reasonable prices - especially for delivery. TIP: If you are signing up for monthly deliveries, join one of the ‘hydration’ programs! Talking with the drivers/deliverers, by joining this program you get a more solidified spot on the deliver routes and the prices are better!
Listen. If I can describe to you the disappointment I have in this company. They will deliver the wrong amount. Have bots on the app, bots when you call, telling you that there’s no representative that can help you. They respond to your emails with in 4-7 business days like they need to ship you a response, an even that’s a bot, a very unhelpful one at that. I never received my dispenser, it’s been almost 2 weeks an my waters I bought are useless with out it. I tried contacting them with no hope. I went to just rent one , but I need a $27 minimum. What else could I buy if I have waters that are useless an I can’t use them. I have to buy more waters to even get the dispenser, I already have 4 5 gallon bottles that I can’t even use.
The app is ok. I just can’t believe this company stays in business. I guess the only way they do is that they are a monopoly as there is no alternative water deliver service in all of the New York City. I mean, how you sell a service and literally never show up is beyond me. For 30 straight days I’ve waited for a delivery only to be texted at 8 pm that they would be delaying it till the next day, over and over again for four weeks. I called to cancel this horrible service and greeted with anger and pushback for nit wanting to be held captive by it anymore. Still I wait for this water cooler to be picked up and out my life forever.
No product delivered in February. In January full bottles left on the street. Maybe we had product in February and someone else got it from the street? They did come to the porch and fetched 7 empty bottles so seems like they would leave our full bottles. Our bill showed only a $20 credit. I thought 7 bottles would give us more credit. We can’t get answers. Phone queue is hours long. Email reply was 8 days to re-ask us to state the problem and no response We are being billed on checking account for service, though! May have to find another service after 49 years. We are elderly and it was a great effort to haul 3 5-gAllon bottles to the house in January. We normally roll them a few feet from front porch to bottom loader. Distance from our house to street is about 50-60 feet. I am sure the pandemic has played a role in this poor service but seems like we should get someone to respond!
Deliveries are always late or rescheduled on short notice, can never get a representative over the phone as the automated voice service hangs up, canceling is difficult because they do not utilize the chat function or messages, as I have sent an email out two weeks ago that they’ve never responded to, and they do not remove you from autopay which makes it difficult to get refunds for services you don’t use. Takes forever to even get your deposit returned. Listen to me as I am a real person and not the fakes who are leaving reviews. Just a shame they wasted my time so many times and came to my doorstep with this nonsense. Absurd!
I have not received my order on time but ONCE and that was the first month. Every single month since my scheduled deliveries have been pushed back.
I was charged a $20 late fee. So, why isn’t ReadyRefresh charged a late fee or my account credited for the company constantly & consistently being late with my deliveries?
It is now February 22, 2022. My scheduled delivery was for February 11th. Every day beginning February 10th, my delivery has been rescheduled. I’m still waiting for my water. I’ve had to go to the store and purchase bottled water in the months past, including this month, because this company is failing to meet its obligations. This is utterly ridiculous! I will be canceling my subscription.
Where do I even begin after six years of loyal service? Customer service: nonexistent. Pricing: not only through the roof, but they have increased it FIVE TIMES.... and all during COVID! Deliveries: they'll switch days on you with no prior communication, so good luck with that.
I'm writing this as I'm on hold with them, there is complete silence on the other end (so I have no idea if I'm even still connected), and it's been over thirty minutes. I need to close my account since I'm moving across the country (in a matter of days 😬), and I've been trying to reach them for WEEKS. Like, what am I supposed to do with the water cooler and extra jugs if I'm 3,000 miles away? Do I leave that stuff out on the street? Will I get charged for that? Should I be calling my lawyer already?!
Ok, they finally picked up, so apparently I was, indeed, on hold. The person I spoke with was actually good at her job, but I still can't recommend this company. The app itself is surprising good, but the company as a whole is dreadful. Never ever ever will I return to them, and that's a shame since they deliver legitimate spring water and not just filtered water. That in itself is the ONLY reason I stuck around for so long. Otherwise, terrible, terrible, terrible.
You've been forewarned.
I’m in NYC and don’t want to lug tons of cases of bottles around. Been using this app for a couple years now and I’m finally done with it. They consistently short me on my order. They’ve increased prices. The app is terrible and gives no access to actual live customer support. You have to call them to get literally anything done. And the call wait times are always 30 mins +. And today I can’t even get put on hold - simply “all agents are busy” and if hangs up.
If you have ANY other water delivery service in your area, use them instead. I’ve finally given up. Going to delete my account and use Instacart or something. Do not give this company your money.
Kivagirl22
LarryG59
computerdan
mynameistatiyana
ctpptc
chasing_ninet
IHTFA
#1Nasi
lemonboard
BottomsUp8008
