App worked fine for about a year but one day when I logged in to make a payment it wouldn’t load my policy. Nothing was showing unlike before so I deleted and redownloaded the app and still nothing. I've had to call my local office to make a payments ever since and that’s kinda annoying.
Developer Response
Thank you for reaching out and providing feedback! We are always working to improve and develop the application further and your feedback will be relayed to the team. Apologies for any frustrations this may have caused.Sends me a link to verify my account and says it’s expired. Then let’s me log in anyway even though I got an apparently expired link. Logs me out while I’m active in the app and then asks me if I’m still there. And when I try logging via web to get an online version of my insurance card, I discover that after all of this effort, they don’t have the insurance cards, just the policy documents. Bad, really bad.
Developer Response
Hello and thank you for your feedback. There are ways to access your insurance cards online and on the app - please contact customer.care@erieinsurance.com or 1-800-458-0811, option 4 to further discuss. We're sorry to hear about the trouble you experienced with our app. We're always looking to make improvements and will pass your comments along to the team. I have “finished setting up my account” 3 times already but every time I go to log in it Denys me access stating the account isn’t finished being set up but it doesn’t prompt me to do anything. Customer service claims I have to finish setting up my security questions which I’ve done multiple times.
Developer Response
Hello and thank you for your feedback. We're sorry to hear about your frustration with our app. We will pass your comments along to the team to review for any improvements we can make.Pros: the design is simple and easy to use.
Cons: the app is excruciatingly slow and unresponsive. As someone who works in application development I'm surprised this made it out of QA as acceptable. Every..... single.... tap results in waiting, waiting, waiting while the progress indicator spins away. That really needs to be addressed.
App is pretty good and I can get done what I need to do with it. BUT, it needs Apple Wallet!!!
How many times do I have to enter my login data? I only use this a few times a year and it is terribly inconvenient. Remembers nothing, like I’m a new user every time. I know it can be better. Keep trying.
Developer Response
Thanks for the feedback, JM! If there are new functionalities you'd like considered for this application, please send your feedback to customer.care@erieinsurance.com. We're always looking to ways to improve for our customers. Have a great day!The primary reason for the app is show proof of insurance. This really needs to be added. Need to see prof of insurance in the Apple Wallet.
Not a bad app but a big reason to have an app like this in the first place is to get my card in apple wallet.
So easy to view my billing and make payments. It’s also nice to have your ID cards whenever you need them 😁Erie rocks!!
Developer Response
Thank you for taking the time to share the love, Samantha!We’re sorry! An unexpected error occurred…
Really don’t have time for that.
Lord_Bio
hzmish
Dhanamdhj1
fiatnix
Gregcheersykes
JM.Miller
Moorer98
CosmicCatnap
sammmanthaa
KDC2765
