broken and non responsive
iphone app is non responsive meaning that i can’t access anything by touch other than the burger menu which doesn’t have a payment link. None of the other buttons work.brandrich
Developer Response
Hello and thank you for reaching out. Please make sure your are running the most updated version of the application. If you are still having issues, please contact us at customer.care@erieinsurance.com so we can look into this.Ok but needs to support Apple wallet
This is fine for a basic app to access my policies. However my primary reason for downloading the app was to get a copy of my insurance card to save on my phone. Unfortunately this developer chooses a PDF format that can’t be saved as a photograph and can’t be added to apple wallet. my old insurance company had the ability to save my insurance cards to my Apple wallet. That allowed me to access them 24/7 without any Internet connections at all. unfortunately I have to log into the app pick the ID card select the vehicle get the ID and view the PDF all within the app. This is incredibly cumbersome. How disappointing in 2022!Andy452
Erie unable to set up a user name and password
I’ve spent 2 weeks with customer service and my agent and still can’t set up an online account. I’m truly frightened for switching to this company. Impossible to review an app you can’t even log into.Postaldavesjeep
Won’t open
I can’t get the app to open. Kicks me out immediately. I deleted it and reloaded it. No help.rwbb54
Okay app but lacks features
I would love to see apple wallet supportMike15401
Face ID is horrible
The last 10 times I have tried to login using
Face ID it won’t let me in. I have to shut my iPhone down and restart for it to work. This is really bad and I see reviews from other app users who have been having the same problems.Miracle8279876
Developer Response
We're sorry to hear this and thank you for reaching out. Please make sure you are running the most updated version of the application. To discuss this in more detail, please contact us at customer.care@erieinsurance.com .Crash-A-Rama
I’ve enjoyed years of great service with Erie. Sadly, I can’t say the same for the app. Look at it the wrong way and it’ll crash.pfoole2016
It’s good but can be better
All it needs is apple wallet support for i.d cards and you will have my 5 star rating!Dan15X216
Developer Response
Thank you for the feedback, Dan. We're always looking to improve!No ID cards available?
I spoke with customer service in January 2022. I was advised that the app “has insurance ID cards” as one of its features. I question that saying that I had just read reviews that said otherwise. The rep assured me that the ID cards were available. That is not true. What a strange app not to have such a basic and important component available!Elemennop
Developer Response
Hello--Thank you for the feedback. We'd like to look into this and help where we can. If possible, please send a message to customer.care@erieinsurance.com .Poor interface
On my iPhone, facial recognition works sporadically. I recently had a spinning arrow in a circle that I could only eliminate with a cold restart.
On my iPad, I get the “time expired” message with no way to clear it. Touching the Home Screen, as invited, only throws me back to the time message or kicks me out of the app.
This is among the most incompetently coded and useless apps that I have ever seen.dissatisfied234
Developer Response
Hello and sorry to hear this. Have you tried uninstalling and reinstalling the application? If you're still having trouble, please reach out to one of our care representatives at Customer.Care@erieinsurance.com so we can get to the bottom of the issue you're experiencing. Thank you for reaching out!
