Every single time I want to log into this app to look at my bill or anything else, it tells me incorrect password.
Then half of them time it says it will send me an email to change my password but it never does.
I have to create an online account every time.
I am not forgetting my pw. It will allow me to use it once to log in and then it makes me complete an account to get back in.
Update since your auto response:
I uninstalled and reinstalled your app and still have the same issue. We appreciate the great auto insurance rate (not so much the homeowners) but it is pretty ridiculous how bad you are with technology. I would rather pay higher insurance premium and be able to log into my insurance app then deal with what you offer.
Developer Response
Hello! We're sorry to hear you're experiencing these issues. Please make sure you are running the latest phone and app software. You may also try uninstalling and re-installing the app. If you continue to experience issues please email us at Customer.Care@erieinsurance.com.I wanted to pay my Erie premium and tried to paste my 16-digit account #, but your app is broken and I couldn’t do it. If the inability to paste in your app is by design, that is poor design. Then the app defaults to the full keyboard instead of a 10-digit keypad, which has larger keys and you’re less apt to mistype with the big numbers.
I wanted to send you a support ticket instead of blasting my displeasure in a public forum but when I tapped App Support from the store it took me to the Erie home page, not app support. Now I’m doubly irritated, but at least my bill is paid. Hope I didn’t use someone else’s acct via typo 🤷🏻♀️.
Developer Response
Hello! Thank you so much for this thorough feedback - it's much appreciated. We apologize for the inconvenience with copying & pasting. For security reasons, this is not supported but with our recent update, you can now save that information moving forward. The default keyboard issue has been forwarded to our development team and we're looking into this feature! The new update that was released today has resolved the issue with App Support - so downloading the new update will resolve this! Again, thanks so much for your feedback and have a great day.Taking a long time to be open or not working at all.
Stuck on blue erie splash screen. Does not load no matter how long you wait.
I use apps for all my household accounts and credit cards to check balances and pay bills, so I downloaded this app thinking it would be useful.... wrong! The only available policy to view or pay is a homeowner policy and nothing else! C’mon Erie, get with the times and make this app work for all policies!
App does not show up on Home Screen on my iPhone 7 Plus have to open through App Store even then only Erie insurance logo comes up never allows access to features of app. My phone is fully updated.
Ever since the latest update, app won’t open. Shows the blue Erie logo screen but won’t progress beyond that. Also cannot find way to contact the developer to get fixed. Takes me to the insurance company site.
App launches and lets me login about 5% of the time.
Also almost got my insurance canceled because I’d setup automatic payments only to find it was never debiting my checking account.
I have to carry paper insurance cards because I can’t rely on the app. Which doesn’t integrate at all with iOS security standards.
Fix your allegedly 4+ year old app(that only showed up in the App Store 6 months ago).
Being able to make a payment, having ID cards that you can print/text/email, seeing your coverage Dec pages, checking your claim status, your payment history and future payments are all wonderful! Only thing better would be able to submit a claim with photos thru the app. Please offer that. Also having a live chat option while in the app.
Developer Response
Thanks for the positive feedback, Nat. Your feedback is very important to us and we're passing along your comments to our mobile app team.Does not seem to work on my iPad Pro, which is what I use most of the time, so not very helpful to me. 😕 Works ok on my iPhone X.
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