One of the features that I needed when purchasing a portable air conditioner, was the ability to control it via Wi-Fi. After installing the app and trying a dozen times to seed the device with my Wi-Fi address it still times out and doesn’t connect. I’ve rebooted everything including the app and still no luck. Given that it takes several minutes just to time out, it’s been a huge drain on my afternoon.
I don’t understand why apps like this are released in today’s app driven world. Sad
Developer Response
Hello! We apologize for all the trouble you've been experiencing. We would gladly assist you and look into the problems you mention. Could you send us a screen recording and the model of your air conditioner at hello@connectlife.io? Thank you.The remote has a timer, the app does not. Please add a timer to the app. I know it is possible to set a start and stop time. But it would be much much easier to just hit, turn off in 30 minutes.
Also, fyi programmer: scenario: AC is manually on and running. When setting the start/stop schedule and putting the start time to before current time, and the end time 1 hour from now, the unit does not turn off at the end time. In order for it to actually stop in the one hour, it must see the start time pass. Then when the end time is reached it will actually turn off. I was trying to use the schedule as a timer. Don’t care if unit is already running so I don’t care about setting the start time; it can be in past. Then set the end time 30min from now, but the unit didn’t turn off.
Developer Response
Hi. We apologize for the inconvenience this causes you. Please try to unpair the device from the ConnectLife app and go through the connection process again. If the issue continues, contact us at hello@connectlife.io. Let us know the device model, and feel free to include screenshots. We will be happy to assist.Please fix this, the timers function is a mess. Sometimes i just want to set an hour timer, but i have to go in a menu and enter the current time, the time i want the ac to stop, the mode, the temperature, the fan speed. It’s a lot for what could just be accomplished with a simple 1 hour timer function. The wrong command is often sent, causing my ac to heat when i wanted it to cool, sometimes the wrong temperature is sent or the ac unit just turns off. The only function this app needs to do correctly is to work as a remote for my ac and it can’t even do that. Honestly just head over to GitHub and help out the people trying to make a HomeBridge plug in (those people seem much more capable if you just provided an api key).
The app worked great until tonight (May 14,2023). I was able to adjust the ac temp from my phone all day. At one point I changed it from cool to fan. About 30 min before bedtime, I changed it back to cool and lowered the temp on my app only to find that it didn’t send the demand to the portable ac unit.
I restarted my phone, updated the app, uninstalled and reinstalled the app. Nothing worked. I manually turned off the ac unit then restarted it. The app still doesn’t send over the demands to the ac unit. Maybe the recent update made everything messed up..
Being able to control the temp with my phone, especially while away at work so I save energy and cool the house for my pets or before I come home is important for me. The wifi and app feature is the reason I bought this portable ac unit over a competing brand. If the app continuously does not work, I may return the portable ac unit for another brand that does offer wifi and a working app. Their portableAC is great, but the app isn’t. Guys, please fix this!
Developer Response
Dear. We apologize for the sudden troubles you are having with ConnectLife! We have forwarded your message to our team, who will investigate the issue you encountered. To assist you effectively, we will need some additional information, including the email address associated with your ConnectLife account. To provide these details, please reach out to us at hello@connectlife.io. It will make our communication simpler and quicker. Thank you for your patience and cooperation!If you are buying any product that uses this app and you actually want to use it don’t buy it. I can’t even create account to log in. I gave the app all permissions. Says no internet connection when I start the app when I am definitely connected. I am able to use my web browser and anything else that uses an internet connection. When I try to register it says my email has already been used when I am 100% sure it hasn’t. Oh wait it’s says no internet connection so how does it even know I have an account registered or not?? Used 4 different emails and used the google and apple log in and I even made a new email account and I get the same response. So I’m at a dead end here. Can’t even get past the log in screen… This app developer and any company that uses it obviously does not care to make it work for the consumer when you get an error immediately when launching the app.
Developer Response
Dear.
We're sorry to hear that you're having trouble creating an account and logging into our app. We understand how frustrating this can be, and we would like to assist you in resolving this issue.
We kindly ask you to contact us at hello@connectlife.io and send us screenshots of the error messages you're receiving. It will help us identify the problem and provide you with a solution as quickly as possible.
We apologize for any inconvenience caused and are looking forward to hearing from you soon.The AC seems good but the app is completely unusable.
I waited to leave this review until after:
-I emailed their support 4 days ago.
-I called their support 4 days ago.
-I was given an escalated case number 4 days ago
-received no response. Current status is not resolved.
I just downloaded the latest version that came out 3/2/23 (after my email and call) and get the same inability to add the device.
The AC appears to connect to my router but the app will not recognize it at all and times out. I give the app all the permissions it requests. I’ve reinstalled about 30 times. I’ve verified all the things they say to verify.
I even set up a completely different guest network just for my phone and AC with a simple password with the correct encryption type, and got the same non-response.
I tested it on another iPhone, same non-response.
I have a lot of experience adding devices to my network using companion apps. This app combined with the company’s inability to contact me, are uniquely bad.
I love the AC unit and the power savings but if I had known the app was this terrible and time consuming, I would have bought another brand.
Hisense has lost my business.
Developer Response
Dear. We apologize for the trouble this causes you ant that your experience wasn't a positive one. I can assure you that your email was received and forwarded to our air conditioner team, who will contact you shortly. We hope you will give ConnectLife another chance. Thank you!I’ve been using it for about two weeks now and it works great. The only thing I ask thag would be nice and super helpful because we all know the remotes don’t last long mine always last a year at most. And no it’s not the battery. But with that being said. I would love and I’m sure a lot of other would to would love and dimmer on the app just like on the remote. That would be awesome.
Yeah. This app is that awful, and it’s interaction with Hisense devices (it’s the only way to interact with Hisense devices) is an additional corpse in the county morgue.
You literally can’t connect to devices without going through impossible customer service. Get your acts together Hisense and ConnectLife.
Tried to connect to my hisence window air conditioner and spent about an hour trying to connect my AC and was not able to connect… wifi does not come up and the refresh icon stops spinning 😓😓
I’ve had more problems with this app than I ever had with any other. It’s currently telling me I have no internet connection at all and won’t let me login to adjust the air conditioner. Thank god I still have the remote. This is a real let down compared to the other products Hisense puts out that can be controlled via a phone app.
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