Leave a Review Waffle House Ordering
Needs To Be Redone
You cannot customize meals for example you can’t build your own breakfast sandwich or hash brown bowl, you can’t add extra toppings if it already comes with it like cheese on the hash brown bowl, there is not just a side of white gravy on there. You can only order directly from the menu and you barely have options to add anything to what’s already on the menu. Overall you are just going to have to go to the restaurant and place a takeout meal. 👎Show less#Real_Person
So many ordering options/customizations missing
This would be a great app if you could actually order your food and customize the way you can at Waffle House locations. There’s no option for a side of eggs, hashbrowns, etc. You can’t order an omelet on the app at all. They implemented this app that is less than perfect, and also made it to where you can no longer call the store to order! Please please make this app more reflective of the actual Waffle House menu and experience in stores. There are already upcharges for ordering online, and yet you can’t even order what you truly want.Show lessMoniqueHodges
Bacon less in Ohio.
Waffle House no longer will accept call in orders. So I used the app to place my order. When I go to pick up my order, there’s two big bags full of food. She smiles real big and tells me she put extra syrup and ketchup in your bag for me. Problem was they forgot to give me my bacon with my breakfast meal and I ordered an extra side of bacon for my son, that wasn’t in my order either. So obviously when I get home, I don’t have the breakfast that I ordered or requested. Ironically, I ordered on the app and the app doesn’t give you an option to rate the store or comment to the store about your order. What I’m taking from this is that Waffle House doesn’t want you to do pick up orders. So call your pick up orders to Bob Evans or somebody else that wants to take care of you.Show lessx397.462 f this ap
Missing LOTS of menu items
This menu app forces customers to call in or come to the counter to order; just the thing that the app wants suppose to eliminate! When a customer phones in, they don’t have a menu to look at so it wastes the time of the counter staff to write down the order. When a customer gives the order at the counter, the staff must give the customer time to look through the menu then take the order; by expanding the menu selections, such as adding the pork chops & eggs favorite or senior citizens/ children menu to the app, it frees up valuable time from the counter staff as well as giving a detailed explanation of what the customer ordered. BTW, the current menu doesn’t even give egg/ meat/ hash browns or waffle cooking options!Show lesstopmack
Add Comment Section Please
The app is functional, but without a place to add additional comments or details, a lot of times my order is incorrect. I, then, show up at Waffle House and they remake the food, which is a waste of time and resources — if there was a comment section in the app then this wouldn’t be occurring. There is also no place in the app to customize your meal. Please update this app, so we can enjoy our food in a timely manner!Show lessOgee_0209
This app changed where my family ate
We wanted to call in an order and found out we had to use the app. At first I was excited, but once in the process I realized our usual items were missing and we couldn’t specify how we wanted our hash browns we decided to eat somewhere else. I’m hoping this gets updated and becomes user friendly in the future. Waffle House is an easy go for my family and ordering Togo at away games during football season is a big tradition.Show lessZiru4
NOW A “To Go Fee” & a “Service Charge”
Waffle House is completely taking advantage of you making “to go” orders!!! You would think if you made a to go order and didn’t eat in the restaurant they would waive the service fee at least. I’m not taking up a table or dirtying their dishes. What a joke Waffle House. How do you even explain these add on fees!? You should be ashamed. I will never eat here again & you shouldn’t either!Show lessKfritch
0/10
I can see the app is new so I’ll edit over time but it’s crazy there’s nowhere to edit your order anywhere on the app. My store closest to me doesn’t take phone orders so it’s either this or go in the store and place your order and wait. You can’t take anything off and only a limited option to add. For a place that has so many customizations, that needs to be fixed for this app to be of any use to anyone.Show lessTimothyE22
Asking for a tip
As my brother picks up my order this morning the staff asks for a tip. Where is this world coming too. This store no longer takes order by phone, refers me to an app to order my food now. So I order online, pay online drive my car, use my gas to go pick up food like any other fast food joint (I.e.McDonald’s or Wendy’s) as brother gets our order the staff asks for a tip. I’m just in shock at the balls of the staff to assume they should or deserve a tip for food I had to go pick up myself and to top it off still didn’t have my order correct. SMH. Unhappy customer.Show lesswoods4500
Lost Potential
I love a good Waffle House breakfast but I’m often much too busy to stay to eat. I would gladly order takeout on a frequent basis but the app allows for no personal preferences. For example, I wasn’t able to remove cheese from my husband’s hash brown bowl. I would also like to specify whether to make my bacon crispy or floppy. I truly believe your business would be more lucrative if your app allowed personalization. Currently, the app is full of lost potential. Quite unfortunate for both the business and its customers!Show less3 BROOKS
