Leave a Review Four | Buy Now, Pay Later
Terrible customer service
I was doing a purchase with Sephora. I copied the card number then went to complete the purchase but when I went back to get the security number and expiration date the card disappeared. Therefore I was unable to complete my purchase but I was charged the first payment. I wanted to make the purchase so I reached out to customer service. They just kept giving me generic replies and could not assist kept saying they’d have to transfer here and transfer there but nothing was resolved. At this point, it looks like I am going to be paying for something I didn’t even get a chance to buy. It’s unbelievable to that the card number was not sent to me Klarna emails the card number and so does Afterpay. This seems like a scam. I would not recommend.Show lessQueenIngrid
Review!!
Reading all the reviews had me Leary! .. tried it anyways with Sephora & no problems what so ever. I’ve used all these apps & this really is no different! It tells you your limit as soon as you sign up.. I did notice though a few stores were on here & now I can’t find them. Even when searching, doesn’t come up. Not sure if they switch out stores or what… would be 100 times better if you could do whatever store you wanted but hey it’s a start!!!! Always start with a low price order to test out the app and work your way up…:):):)Show lesseveryusernameisliterallytaken
Use Afterpay or Zip pay
Never received my item ordered from Neiman Marcus because the order was canceled do you not excepting the Four payment method. Email them to let know 2 weeks no response from them 4 emails later still no response. Sent them the email from Neiman Marcus to show proof still no response. But they charge my account again for items i have not received. I email my two days about not being able to log in because i forgot which email of mine i use. I got a response in matter of hours. But when I want a refund for items i didn’t receive I get silence. This is a fraud site do not use. You will get no answer when you need a refund for items not received I only made one purchase with this app and the first store I made the purchase with does not except there method of payment. But they have it in there app. FRAUD do use. Will still charge you even though you didn’t get anything i’m not paying for air.Show lesskchilds34
This app is the worst
It’s my third week waiting for a solution to why I can’t sign into my account. Today I created a new account and now it states to check my payment method or my bank account…. I been getting this message for the past weeks. Four support is always changing their stories today I was told that theirs fraud detection and they have to look into it and they will let me know. Last week I was told the developers are looking into this issue on why I can’t sign in. Last week I was told that many costumers are having the same issue. Like what the heck why lies lies just admit you can’t fix this issue. I had made several purchases in the past and never had that issue now i can’t figure out why this is such an issue and no one has a solution or a true explanation.Show lessLamune1573
Started off great but quickly went down hill.
Four is fairly easy to use and is accepted by many of the stores the others with similar services provide which is the great part. Where things begin to turn is in the customer service department or lack there of. The lack of timely responsiveness regarding issues with app and the holds placed on funds in your account and then issues when you go to checkout from a store are ridiculous. They leave you without your order and now your 1st payment is on hold until it “falls off” and banks can’t do anything to get your funds back to you because it’s a “pending” transaction. This has happened to a few people I know and I’m currently without merchandise or my money. It took multiple attempts to reach someone only to be told by email they would forward my request to another department. Unfortunately for me I’ve had enough and once I can get my funds released I’ll be discontinuing use.Show lessdlr12
Dissatisfied
I used this app to help purchase Christmas gifts and the purchase went smoothly and I was able to make my initial payment with my chase visa debit card. TELL ME WHY they charged my boyfriends debit card when I never added his debit card or account information to begin with. How did they get his debit card info I'm not too sure their customer service is terrible and they can’t tell me how they got his info. They took a payment from his acct and didn’t want to refund the payment to his acct even though it made him negative and made him receive an overdraft fee. WHY WOULD I ADD HIS DEBIT CARD IF I WAS PURCHASING THE GIFT FOR HIM. When I go to my saved cards within the app his debit card or acct is not listed and all they said is that regardless if I delete a payment method it would be still charge if the primary payment method declines. Well it was never added to begin with and this is fraud he never gave this app permission to charge his acct. He has a different financial institution and we do not share finances. Just BEWARE.Show lessanissamarie98
Barely working
Most stores I like do not offer instalment plans.JOB WELL DONE XD
Excellent app
Comfortable and affordable payment option. This App is super easy to use! It even send reminders for upcoming payments. Excellent option of paying any big purchase in 4 simple and easy payments.quittrout
App really needs work
I have been having nothing but issues trying to use this. I try to purchase something and I get an error message about my debit card on file when there is absolutely nothing wrong with my card. This has been happening for a good 2 months or so and I haven’t been able to use the app at all to make purchases. I tried to reconnect my bank account, I tried to re-add my card and I tried to uninstall and reinstall the app and I am still getting f the same message when I try to check out. This is so frustratingShow lessRia72778
I love this app!!
So hear me out, I know there are some nasty reviews on here:
Pretty good app for installment payments, especially if you like discovering new stores and supporting small businesses. I’ve enjoyed using them.
I can’t think of any cons, but here are some things worth mentioning to people who are considering using Four:
- If you place an order and it gets refunded, it can take several days to update. In my case, the entire order was refunded immediately and they hadn’t reimbursed me for my initial payment in 2 weeks. I was able to get this corrected by emailing customer support but it did take a few days.
- Sometimes certain stores can’t verify the card Four gives you, so the hold on your bank account for the initial payment is still there. It takes a few days to clear and release that money back to you.
Overall, I think it’s a good payment installment app. I like discovering new stores and love that Michael’s is on there most of the time. After placing some orders, my limit was increased so that was a nice surprise.
There are some kinks for them to work out, like with any type of software, but I haven’t had any major issues like some of the other reviewers.Show lessNever Enough Polish
