DCU Digital Banking User Reviews

DCU Digital Banking

DIGITAL FEDERAL CREDIT UNION

Finance

Reviews Summary

Positive highlights

🌟

This app hasModern and clean user interface

🔍

This app hasImproved account management features

💳

This app hasAbility to link external accounts

🔮

This app hasUseful financial insights and projections

🤝

This app hasFriendly and helpful customer service

Negative highlights

🐢

This app hasSlow app performance and loading times

🔒

This app hasInconsistent login experience and security features

🔍

This app hasDifficult to find and access basic banking functions

🧭

This app hasLack of customization options for the dashboard

🔀

This app hasRemoval of popular features like quick balance widgets

Top reviews

Most RecentHighest RatedLowest Rated

Angel Brennan

My family and I have been banking with Dcu for 10+ years. During that time we have purchased vehicles,our home and put two daughters through college. We recommend banking with them on the basis they are extremely family friendly. My daughters first accounts were connected to ours through Dcu and as they got older they had the where with all and understanding of resources available and banking processes. We thank DCU for their continued dedication and reliability to our family .

Show less

Angel B$

2 years ago

Response from developer

Thank you for the 5 Star rating Angel. We appreciate the kind words and loyalty to DCU through the years.

DCU Thank you!

Love DCU I’ve had 5 banks in my lifetime and I’m 61 I’ve never had such great service, advice, assistance when I have a senior moment lol! All the other banks I’ve had don’t come close to the pleasure of DCU. Polite, professional, and treat everyone no matter your financial status the same with respect!

Show less

jittybones

2 years ago

Response from developer

We thank you very much for such gracious words and the 5-Star rating! We are always looking to improve the experience for our members, and we really appreciate your feedback.

20+ years loyal customer

Been with DCU since around 2002. No one would give me credit due to bad decisions as a young adult! But not only did DCU give me a car loan they also gave me $1,000 CC. They’ve been so good to me the only bad thing I can say is their debit cards don’t have to wireless contactless option! Once they do that they’re the super best, lol!!!

Show less

Echoman1421

2 years ago

Improvement

It better than the previous system you had for online banking. It’s getting better.

Manuelcottojr

2 years ago

Response from developer

Thank you for providing your feedback. We continue to work with our development team to improve our members' experience within the App.

Great credit union.

Been a customer of DCU since 1976. Never had a problem with them. The only trouble I have is, since I travel so much there aren’t many DCU’s on the west coast.

Inetman01

2 years ago

Response from developer

Thank you for the 5 Star rating and for being with DCU all these years. We do have Co-Op Shared Branch locations for our members who are not nearby. You can find locations on our website homepage under the Branches & ATMs section.

DCU

I’ve been with them for over 40 years I would never use the bank again.

MR in NH

2 years ago

Response from developer

Thank you for your review and for providing your feedback.

Great Banking App. !!

Have been using DCU for decades now and they were one of the first banks to include online bill pay and then additional deposit features etc.

I don’t have to go to a bank now to carry out my usual day to day transactions!!

Thank you DCU for all that you do!!

JaiSS01

2 years ago

Response from developer

Thank you JaiSS01 for providing your feedback and the 5 Star rating!

Less than awful is an improvement

I use the iPad app for bill pay which is awkward at best. The procedure is full of confusing steps so I have to keep going back and starting over. But compared to the original reboot a year or ago it’s better. Bad is better than terrible.

geezer53

2 years ago

Response from developer

We apologize for the frustration you've experienced with our Bill Payer. We look forward to continuing the development of the features, and our members' feedback will be a vital part of this development. Thank you.

Love this bank but not a fan of the updated app

We love this ba’k, have been banking here for 21 years. I don’t love the app updates, specifically the bill pay. It’s not as intuitive as it was. Have to search for it under “move money” and the UX is confusing once you find it.

Tarainga

2 years ago

Always Great service

I have been with DCU for many years. Even when I moved to the South they continued to be my financial institution of choice despite not living near a single branch., but I could function successfully at any partnership. DCU is also very helpful with their money management offers and loans. I have to say I have never had a better financial group than them by far.

Show less

taylors1469