DCU Digital Banking User Reviews

DCU Digital Banking

DIGITAL FEDERAL CREDIT UNION

Finance

Reviews Summary

Positive highlights

🌟

This app hasModern and clean user interface

🔍

This app hasImproved account management features

💳

This app hasAbility to link external accounts

🔮

This app hasUseful financial insights and projections

🤝

This app hasFriendly and helpful customer service

Negative highlights

🐢

This app hasSlow app performance and loading times

🔒

This app hasInconsistent login experience and security features

🔍

This app hasDifficult to find and access basic banking functions

🧭

This app hasLack of customization options for the dashboard

🔀

This app hasRemoval of popular features like quick balance widgets

Top reviews

Most RecentHighest RatedLowest Rated

Transfer limits

Your app is very easy to use. The only issue I’ve had so far was when trying to transfer funds from another institution. Initially I couldn’t transfer amounts without it telling me the amounts were too high - even $200 at one point. Now it lets me transfer $500 but I still don’t know what the max transfer limit is.

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AppUserjt

a year ago

Response from developer

Thank you for the 5-star review! Please contact our Information Center at 800.328.8797, option 5, to discuss transfer limits.

Great Experience

Been using your services I believe getting close to 40 years. I’ve always gotten amazing services when I’ve reached out to Customer Service, applying for loans and even referring my children. Also, security has been on the ball in alerting us and or stopping frauds. Ive appreciated the simple process that we always had. Hoping it stays this way. I’ve been very happy and satisfied throughout these years and hope to continue using your services.

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Anna Brain

a year ago

Response from developer

Thank you for providing your feedback and the 5 Start rating. We are committed to providing our members with the best possible experience.

DCU, a note worthy bank!

I’ve been banking with this bank for the last couple of years, and they have helped me in many different ways, especially in the human compassion department. Happy people, happy money, is my motto!

Maxim9391

2 years ago

Response from developer

We thank you very much for the 5-star rating and are glad we've been able to provide excellent service to you.

Confusing surface

I really have issue with the surface. I have a lot of transactions going on - I can hardly see, what is what.
I also don’t like the way the check deposit work. After a long time I noticed where I can see when the check got accepted or rejected.
Yes, it tells me most of the time right away. But I still discovered an extra column with the listed checks… it wasn’t so obvious at first glance.

I don’t know but maybe extra colors would be helpful by the transactions so I can see immediately which ones are important which not so much.

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Goccirich

2 years ago

Response from developer

We are sorry for any inconvenience you've experienced using our App. This feedback will be shared with our development team, who are dedicated to improving our members' online experience.

Great Services

I’ve been a member for a couple years and they’ve always been timely, efficient and kind with their service so I’d recommend them to anyone looking for a good institution to bank with!

Forté1804

2 years ago

Response from developer

Thank you for providing your feedback and the 5 Start rating!

Great and Excellent features available

Great experience.. Excellent. I am already referring and recommend my friends about this app. Insta cash is amazing. Thank you for having it for the customers.

K#sh

2 years ago

Response from developer

We appreciate you taking the time to leave a 5-star review!

DCU

Honest community and forward thinking technology in their roots and without needing a lot of branches. Always been happy with them, since before smart phones were a glimmer in apples eye.

Laundressay cassicus

2 years ago

Response from developer

Thank you for providing your feedback and the 5 Start rating.

Glitches

I’ve been a DCU member for quite sometime, and with the implementation of the new app it has caused some inconvenient glitches. For example, I woke up with -82 cents when the night before I had a decent amount of money in my free checking account. This is shown in my transaction history but is not reflected in my available balance and total balance (including my savings account). I had made no transactions that would cause me to be in the negatives so I hope I won’t be penalized and charged an overdraft fee. This has been a consistent problem that has usually worked itself out in at most a few days but it still is very stressful because I lose access to my hard earned money out of fear of over drafting. I’ve had a similar problem with e-depositing checks where it is approved but wont have access to the money for days.

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Flora Richardson

2 years ago

Response from developer

Sorry for the frustration you experienced. We suggest confirming that your device software is up to date and possibly deleting and redownloading the App. The difference in your balance and available amount can depend if a transaction is on hold. An example would be a check deposit being held for review. If you still have these issues, don't hesitate to contact our Information Center at 800-328-8797 option 5 to be properly verified. Representatives are available to assist you Monday-Friday from 8:00 AM until 9:00 PM EST and Saturday from 9:00 AM until 3:00 PM EST.

Convenience personified

My entire family are members. The ease of moving money, paying bills and most of all friendly helpful customer service is the trade mark of the DCU. Best banking there is.

Bar-63