App, website and service have all declined
I opened a DCU account more than 15yrs ago and have been a loyal customer since. The last year they’ve made updates to their website and app that constantly frustrate me and other people in my network that use the bank. I rarely go into a branch anymore so why am I dealing with a bank who’s benefits seem to be eroding with time rather than improving or growing? I’ll likely be leaving soon and this clunky app is a part of the reason.
To be fair if you are just starting out, are young or playing catch up, there seem to be some good savings goals tools/integration. But they’re more in the way and annoying if your are self-sufficient in that respect.
To be fair if you are just starting out, are young or playing catch up, there seem to be some good savings goals tools/integration. But they’re more in the way and annoying if your are self-sufficient in that respect.
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Mobile Deposit
I have been a DCU member for over 20 years. The new mobile app update is less than stellar. The dashboard is confusing. The mobile deposit feature used to be easy and submit checks super fast. Now each time I submit a check it flags as ‘need to review’. I got a response from customer service saying that I needed a signature and mobile deposit written. Mind you I had my signature, date, account number and ticked the mobile deposit box included on the check. This wasn’t enough and the check got rejected.
I just resubmitted my check for deposit and it’s been flagged again. This NEVER was an issue. I deposited checks even last month with no issues and now this. I’m at the end of my rope. There aren’t DCU banks near me and depositing checks via the app is crucial. If they keep getting held up and ‘reviewed’ for nonsense reasons I will have to look for an alternate bank.
Please fix this issue it’s absurd!
I just resubmitted my check for deposit and it’s been flagged again. This NEVER was an issue. I deposited checks even last month with no issues and now this. I’m at the end of my rope. There aren’t DCU banks near me and depositing checks via the app is crucial. If they keep getting held up and ‘reviewed’ for nonsense reasons I will have to look for an alternate bank.
Please fix this issue it’s absurd!
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Locks me out if my account every single day
UPDATE: Took developers advice and tried logging in without WiFi and without VPN. Locked out. App is trash and should be discarded. The old DCU app worked. It’s easier for me to switch banks than to troubleshoot a broken app every day.
This app is pure garbage. The old app was not riddled with problems like this new one is. I get locked out of my account every time I try to log in ever since they changed to the new app. I am forced to make a phone call and wait on hold for a long time every single time I need to access my account. Unfortunately, I will have to get a new bank account elsewhere if they cannot resolve this issue immediately. I need to access my own money, this is just ridiculous. I have called them five times in the last week and a half to have them unlock my account, and this morning it was locked again. There are lots of banks. DCU made a huge mistake here and unless they can resolve this issue immediately, you should consider banking elsewhere.
This app is pure garbage. The old app was not riddled with problems like this new one is. I get locked out of my account every time I try to log in ever since they changed to the new app. I am forced to make a phone call and wait on hold for a long time every single time I need to access my account. Unfortunately, I will have to get a new bank account elsewhere if they cannot resolve this issue immediately. I need to access my own money, this is just ridiculous. I have called them five times in the last week and a half to have them unlock my account, and this morning it was locked again. There are lots of banks. DCU made a huge mistake here and unless they can resolve this issue immediately, you should consider banking elsewhere.
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Can only have one account in Quick Balances widget
Although the name of the widget is Quick Balances (plural) I couldn’t find any way to add more accounts to it. Edit the widget only allows you to select one account. If you try to select another one it unselects the previous one instead of allowing you to select multiple accounts. Need more work. Update: after writing the above I found out that you can add another widget if you want to see the balance of another account. So I must add 10 widgets if I want to see the balances of all 10 accounts. Hope I’m wrong 😑
Last update: if you don’t select the DCU widget that’s displayed and scroll down the list and select DCU there’s a widget that allows 4 accounts
Last update: if you don’t select the DCU widget that’s displayed and scroll down the list and select DCU there’s a widget that allows 4 accounts
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Zero stars
This app change is abysmal, and now will not load at all. -10 stars. For more than a week, I've received “This app is not available right now”. Tried a reinstall. Tried a reboot reinstall. It will not work. Period. Combined with the website changes, which turned off longstanding extra mortgage payments while simultaneously failing to credit all payments to the account, the lack of being able to use the app to see this issue, resolve the issue, message someone; the TWO DAYS it took to get a call back to then be told “that department is closed”, bode of major, high level disruption of DCU in it’s entirety. This is a combined problem at the backend. Please don’t give the “but our new vendor” response. You should have fired them in April when the complaints started pouring in. Instead you are going to lose all of us, especially those who reside leagues away from a branch.
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So disappointed
This new app is a waste. It hasn’t been working for several days. I keep getting an error message to “come back later”. I need to take care of banking NOW.
I tried using a browser to access the DCU webpage and after entering my credentials, was redirected to a “403 forbidden” website.
What has happened at DCU? It’s not the same organization that I joined in 2012. I loved the credit union that I belonged to before moving to Massachusetts (it was very user/community focused) and after looking at several options, chose DCU as a replacement. I have been happy with them until recently, not only because of the online banking issue mentioned (which include security concerns not addressed here), but also because of a disorganized and confusing HELOC application process that I endured this past spring.
I guess it’s time to look for a different credit union.
I tried using a browser to access the DCU webpage and after entering my credentials, was redirected to a “403 forbidden” website.
What has happened at DCU? It’s not the same organization that I joined in 2012. I loved the credit union that I belonged to before moving to Massachusetts (it was very user/community focused) and after looking at several options, chose DCU as a replacement. I have been happy with them until recently, not only because of the online banking issue mentioned (which include security concerns not addressed here), but also because of a disorganized and confusing HELOC application process that I endured this past spring.
I guess it’s time to look for a different credit union.
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What were you thinking??
This is the worst banking app in all of Apple. It is the worst app I have ever had the displeasure of using, period! What in the world were you people thinking when you decided to upgrade a perfectly usable working app to this unstable, buggy, horribly ugly app! I am forced to log out and log in 3 or 4 times before I can even use the app. I get errors in billpay and ebill autopay constantly! The app is an ugly hot mess! The font is too small and thin to see even on a large iPhone Pro Max 13! I can't imagine how folks use the app on a smaller phone. There is no dark mode support on billpay or ebill. When you first log into the app, there is absolutely nothing useful on that silly home page and there are no settings that allow you to personalize the home page/dashboard with something that's actually usable! After 19 years with DCU, this hideous app is so disappointing that I really don't have any other choice but to move on to another credit union like so many others are doing. Spare me the disrespectful "canned" developer response. Just fix this horrible app once and for all.
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Intolerable app and response from DCU
I have been a member since 11/83, but all good things must come to an end, I suppose. Before this app was released I tried, in vain, to get in touch with the project manager to consult regarding non-visual accessibility concerns. I was told that “everything will be fine” “we included accessibility in the contract” “I’m sure those things are being included”. Bottom line: The app, as I suspected is an accessibility nightmare! Everything I was concerned about has happened. I now have significant difficulty paying bills, deleting already scheduled amounts, and calling does not help. I will be closing out all of my accounts as soon as I can make the necessary arrangements with a local credit union. This is sad, as DCU has been a cornerstone for me for all of these years. The previous app was not broken, but this one is irreparable.
BTW, I am an accessibility consultant and offered my services free to DCU and was totally rejected. I am tired of the long wait times, and/or waiting up to 4 hours for a return call. DCU is not responsive to members, anymore, and I expect will go the way of the company it used to serve.
BTW, I am an accessibility consultant and offered my services free to DCU and was totally rejected. I am tired of the long wait times, and/or waiting up to 4 hours for a return call. DCU is not responsive to members, anymore, and I expect will go the way of the company it used to serve.
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Getting really frustrating
Using DCU for an auto loan and when they revamped their app they just deleted all my auto-pay information so that I missed a payment. I didn’t find this out until actually trying to log in to the old app. Why would they delete that information?
The whole user interface is non-intuitive and here I sit AGAIN trying to make a payment while the app crashed over and over. This is very frustrating. I’ve tried paying through the touch teller as well which for some reason doesn’t recognize my member number??? I just don’t understand.
So basically;
1. It was a complete nightmare trying to link my bank account to begin with in order to schedule automatic payments
2. then they just up and deleted my automatic payment information without notice
3. now that i’ve downloaded the new app and jumped through a multitude of hoops to *again* link my bank account it
4. crashes whenever i try to make and payment and also
5. their automated phone teller doesn’t recognize my member number
6. every time i call in for customer service help it’s more than an hours wait
looks like i’m gonna have to go to my bank to get a check printed, head to the post office, & actually physically mail them a check in order to make this payment.
Feels like they’re actually trying to make it hard to remain in good standing.
The whole user interface is non-intuitive and here I sit AGAIN trying to make a payment while the app crashed over and over. This is very frustrating. I’ve tried paying through the touch teller as well which for some reason doesn’t recognize my member number??? I just don’t understand.
So basically;
1. It was a complete nightmare trying to link my bank account to begin with in order to schedule automatic payments
2. then they just up and deleted my automatic payment information without notice
3. now that i’ve downloaded the new app and jumped through a multitude of hoops to *again* link my bank account it
4. crashes whenever i try to make and payment and also
5. their automated phone teller doesn’t recognize my member number
6. every time i call in for customer service help it’s more than an hours wait
looks like i’m gonna have to go to my bank to get a check printed, head to the post office, & actually physically mail them a check in order to make this payment.
Feels like they’re actually trying to make it hard to remain in good standing.
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Disappointing changes
I have been with DCU for over 25 years but as of this time I am planning on finding a replacement bank. The new Web changes are awful and so many people have pointed out. On top of that you can no longer download transactions as a QBO file.
I was told by a customer service rep to download transactions as a CSV file and paste them into QuickBooks. First of all that works very poorly and secondly almost every other bank on the planet provides a QBO file. We have many clients with DCU but they also will probably be switching before long. I feel badly about leaving DCU but the service just is not there.
I was told by a customer service rep to download transactions as a CSV file and paste them into QuickBooks. First of all that works very poorly and secondly almost every other bank on the planet provides a QBO file. We have many clients with DCU but they also will probably be switching before long. I feel badly about leaving DCU but the service just is not there.
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