Leave a Review Harbor Freight Tools
Satisfied, customer service
Hi, my name is Mike I go to the Downingtown Harbor freight that is closest to my house. Everybody that works there is very friendly and helpful. Stacey is one of the managers and is always friendly with a smaller her face, and always willing and wanting to help you with whatever you may need sometimes if only one person is working, the cashier and a line forms. She is quickly too hop on register herself, or tell someone to hop on another one to make the line go fast. You can tell that she cares about her job just by watching her. It’s hard to find people these days and even care about their job period.. I am a inside club. Member have been for a few years and will continue to be as long as harbor freight stays in business.. I also feel like they’re stepping their game up with their inventory and their quality. Their pricing has always been awesome. Thank you for everything downtown staff.Show less7:55pm mike
Developer Response
Hi Mike, thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!Constantly logs out, refreshes between apps
I along with a number of others in the app store reviews for this app have reported that there are constant issues of the app logging you completely out between sessions, refreshes your search if you switch out and back into the app, and does not cache data to work when connectivity is poor. The app has not been updated on over 6 months, but these issues have been happening long before that and needs fixed. There is no reason why you should be constantly logged out between sessions. If you are on an item lookup page, if you quickly switch to another app then come back, it resets the app, which makes things extremely difficult if you are trying to research or copy and paste other data. Also it does not cache the data properly. Since going into warehouse stores can cause connectivity issues and they don't offer wifi at the stores, getting to "my list" to retrieve your coupons can be extremely difficult and annoying to deal with when you're trying to check out at the register. This app needs a complete overhaul to fix all of these severe bugs and issues. It makes the company look bad when not able to handle the iOS app. And as mentioned it is not just me. Uninstalling and reinstalling the app as customer service would tell you to do does not fix the issue if the app itself contains all of these bugs. The iOS team needs to fix all of these issues.Show lessEpic-C
Developer Response
Hi Epic-C, thank you for reaching out to Harbor Freight and taking the time to review our app. We appreciate your feedback and are sharing it with the appropriate teams.Great But Needs Work
For some reason it made me delete my former review in order to write a new one. Saw some improvement on app but you took away a good detail. Before when I tapped the heart to add an item to my list, the heart would remain dark so I would know I had already put it on my list. Now the heart remains white so when I look at the coupons I cannot tell if the item has already been added. I have to re-add it. Very frustrating. Since I can’t tell if I’ve added something I either have to jump over to the list and search it or go through the entire list of coupons re-adding items because I don’t know if they were already added. A lot of trouble and waste of time. I think I’m already spending less because I don’t always have time to go through the coupon list. If I can see that they have been added (darkened heart) then I know I’ve been through a particular set of coupons and don’t have to try to figure out if I’ve already went through it. Please return this back to how it was previously. It’s aggravating enough that I am not even bothering checking coupons anymore sometimes - thus less money spent with Harbor Freight. Thank you for your attention to this matter.Show lessmultiple upsets
Developer Response
Hi There, thank you for reaching out to Harbor Freight and taking the time to review our app. We appreciate your feedback and are sharing it with the appropriate teams.One of the better store apps
HFT is one of the better store apps. - The search is intuitive. On some store apps, you have to exactly enter what the store calls an item instead of its function or ‘trade name’. HFT’s search engine is intuitive and just about always on the money. - By saving searches, it’s easy to create a shopping list to use when you get in the store. - When it comes to inventory availability, there is a bit of a lag time. It appears that inventory numbers are updated periodically, so if you have a distance to drive to the HFT store, it’s best to look up the phone number in the app and call the store to make sure it’s in stock. With that said, when it comes to sale items, “You snooze, you lose” applies. At my store, if you wait until the last day of a sale, it’s doubtful if you’ll find any sale items on the shelves. - I do wish the app would show what aisles the items are in the store. But since the floor plan is different in each store, that would likely be impossible. I’ve found the best way is to ask a salesperson… they usually know down to the exact shelf. - A nice touch is that the instruction manuals are normally included in the listing. This makes it easy to download the manual to your computer so you’ll have a ‘forever’ copy. In all, this is a recommended app that is enjoyable to use.Show lessArcanum1
Developer Response
Hi Arcanum1, thank you for reaching out to Harbor Freight and taking the time to review our app. We appreciate your feedback and are glad you are enjoying the app! We are working on bringing in-store wayfinding to the app. Stay tuned!Constantly logs out, refreshes between apps
I along with a number of others in the app store reviews for this app have reported that there are constant issues of the app logging you completely out between sessions, refreshes your search if you switch out and back into the app, and does not cache data to work when connectivity is poor.
The app has not been updated on over 6 months, but these issues have been happening long before that and needs fixed. There is no reason why you should be constantly logged out between sessions. If you are on an item lookup page, if you quickly switch to another app then come back, it resets the app, which makes things extremely difficult if you are trying to research or copy and paste other data.
Also it does not cache the data properly. Since going into warehouse stores can cause connectivity issues and they don't offer wifi at the stores, getting to "my list" to retrieve your coupons can be extremely difficult and annoying to deal with when you're trying to check out at the register.
This app needs a complete overhaul to fix all of these severe bugs and issues. It makes the company look bad when not able to handle the iOS app. And as mentioned it is not just me. Uninstalling and reinstalling the app as customer service would tell you to do does not fix the issue if the app itself contains all of these bugs. The iOS team needs to fix all of these issues.Show lessMissing products
The app is fairly usable but seems to be missing a LOT of the Harbor Freight items. I Frequently search for things on the app that don’t show up and I have to go to the website to find them. Example in the app go and search for icon pliers, like 6-7 show up then go to the website and there are twice that amount. HF is Missing out on a lot of sales if people don’t know to go to the website.
Also not app specific but very very unknown secret that many of your hand tools sets have replacement singles available. You have to search online for HF pdf parts to scroll an outdated pdf to see them. I see people asking all the time that lost a single wrench or socket that want to replace it and most get told to go to other vendors to buy it because they don’t know single icon sockets or wrenches for example can be bought. That is two fold, one the customer doesn’t buy the replacement part from HF and two it now introduces them to a different brand that they may return to for purchases later on rather than staying with HF brands like ICONShow lessRbuck77
Developer Response
Hi Rbuck77, thank you for reaching out to Harbor Freight and taking the time to review our app. We appreciate your feedback on missing items and are sharing it with the appropriate teams.Harbor Freight helped me financially recover
I hate thinking of having to hire someone to fix my things because mostly I’m curious about how they work so I want to open up and find the culprit for whatever might be wrong with it. So when I go to Lowe’s or home depot I think about how many ramen noodles I could buy with all the money I would spend on a tool there. I can only afford ramen because the 1% don’t care about us poor folk. But harbor freight does care about us lower class folk because I can get a tool for a ridiculously low price and if the tool isn’t sharp enough or powerful enough they sell things to improve it at again a ridiculously low price. So thanks for helping me keep up with paying these money grubbing leeches and keeping my head above water so I can fix my things and also keep myself at the standard of at least surviving in this corporate capitalist run world.Show lessyeeyeeman97
Developer Response
Hi yeeyeeman97, thank you for reaching out to Harbor Freight and taking the time to review our app. We appreciate your feedback and are glad you are enjoying the app!No hard feelings
Harbor Frieight has made some improvements in some tools, however I noticed the increase in pricing. Any further I don’t think it’ll be worth buying anything there. The extra low prices is what made it worth it.
My second thought is why can’t online purchasing and curbside delivery be done?
Lastly, the people at the store could use some on the job training in products and their uses. Maybe section the store according to product and an employee in each area for better service. Also, serious attention and training needs to be done in customer care. The store seems empty until I see them all grouped together at the front socializing. Whenever I ask for assistance, it isn’t a satisfying experience. They seem curt, annoyed, impatient or not very knowledgeable. The willingness to help is minimal. Or I feel brushed off if not given an oh well shrug. I mean they aren’t outright rude, but not friendly most of the time. There was one girl who checked me out the other night right at closing and she was really friendly. She is rare at that store.
That is all for now. Thanks for asking. I wish it wasn’t just all negative. But at this time I think constructive criticism is necessary at this time.
L.H.Show lessMsLarr
Incredible
Here is a 5-star review for a Harbor Freight app:
As both an avid DIYer and bargain hunter, I can confidently say the Harbor Freight app is an absolute must-have! This fantastic tool enables me to take my Harbor Freight obsession to dizzying new levels through mobile convenience and exclusive app-only deals.
An intuitive interface makes navigating their enormous selection of affordably-priced tools and equipment effortlessly simple. Detailed item descriptions, reviews and easy sorting functions make it a breeze to find exactly what I need for my latest project. The real-time inventory tracking lets me confirm availability at my local store, while in-store barcode scanning prices items and pulls up warranties as I browse the aisles.
Exclusive app-only coupons and special offers take Harbor Freight's already impressively low prices into unbelievable territory! The ridiculous deals they spotlight motivate me to take on more ambitious project goals than ever before. Their signature coupon book is also integrated flawlessly into the app for stacking even more savings opportunities.
Whether I'm gearing up for backyard construction work or restocking my toolboxes, this app makes preparing faster, smarter and cheaper than I'd ever imagined. 5 enthusiastic stars - Harbor Freight fans absolutely need this game-changing digital extension of their services! I can't wait to see how they continue elevating the app's features and benefits down the road.Show lessOcho_Aguirre
Developer Response
Hi Ocho_Aguirre, thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!Harbor Freight…My Candy Store
My first time my hubby took me to HF I was hooked! Wow…unbelievable prices & sales on things I needed and wanted! From Batteries to Lawn & Leaf Blowers I bought! I have over 3 utility canvas bags for all my hobbies I.e. tools(mini drill, file set, wrenches, screwdrivers all sizes, glue, tape, paintbrushes, hammer & nails, screws, hooks etc. all of which I purchased from you), sewing and most accessories from scissors, lighted magnifying glass, every color threads, again from your store in my favorite aisle..the special items unique to your usual items), I love your clearance section too! All of your staff are exceptionally nice making my experience most memorable too! I have recommended you to all my acquaintances and friends as well! Unfortunately I’m unable to come again in person due to my handicap condition now, but I still visit you through this App! So thankful for Online Shopping!! Being handicapped this day & age isn’t so bad thanks to the World Wide Web! 😋Show lessJKay126
