Leave a Review Harbor Freight Tools
Digital coupons
The new system has been very problematic. I’m sure HF is saving a ton of money while reducing waste, but at the expense of customer service and frustrated associates. I’ve made three large purchases with multiple digital coupons and everyone of them has a roughly 25% fail rate on the coupons being correctly appt. I’ve been made to track the codes and verbal them whilst the line kept growing and the cashiers made snide remarks to shift the blame on me for their lack of ability to process the coupons. ‘How dare I use so many at once’ . I frankly don’t give a crap and expect the advertised prices and at least mediocre customer service. I’ve seen other customers just walk away from frustration.
Dear HF. Please streamline this process and retrain the associates on basic service skills like being professional and ownership of their jobs. This process is creating a rift on client relations that will cause some to change their minds about doing buisness with the company.Show lessHorsefinger
Anybody listening? YES YOU ARE!!!!
UPDATE: 11/20, YES YES YES! HF, you are listening, you added a dedicated ITC icon to the app, and under, DEALS OF THE DAY, a ORANGE ITC banner, click on it and you don’t even have to enter your info, which was a pain because you just need to see the discounts, plus on every revisit, it did not retain the info, meaning you had to re-enter all your info again!
GREAT JOB HF, I’m luvin this app, and spending with glee!
Sent many emails and no reply’s to the question, are you adding ITC MEMBERS SECTION, to the App? On the web page the ITC section is there, and it’s a pain, because every time you enter it you constantly have to add all your info!Show less(Walter55)
